Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Looks like a system wide error. Myself and my wife and fully paid plans. I've confirmed this online. Phone says it cannot make local calls as we did not pay for this service. But data works. Checking these forums, it looks like a system wide error. P...
It says I need a long distance plan when I try to call locally. "sorry we cannot complete your call. you don't have an active long distance addon..." I believe my plan has Ontario calling and is paid up and should be fully active.
Unfortunately, I am having an issue this very moment which is unacceptable. It seems to be going around and catching few of us. I am trying to make urgent local calls, and the line is out of service. It keeps saying "sorry we can not complete your...
My 12 gig data plan plus province wide calling in Alberta was active until today. I could not make any outgoing calls this morning and when I checked my account it says my province wide calling it shows that it is expired. How is this possible?
When I try calling any local numbers (B.C), I get a message that says "sorry, we cannot complete your call, you dont have an active long distance add on", however I am able to receive incoming calls....
my plan is up to date and paid i just looked my girlfriends phone is doing the same i tryed rebooting no luck plz advise all local calls are acting like there long distance and wont go threw
Hi I can't access my self-serve account because I forgot my password. I've tried to trigger the password reset email 3 times last night, and it came...a few hours later. I opened the emails each time but and the password reset links had expired. W...
What are the steps to future date a plan?Other questions:- Am I charged for the future dated plan immediately, or am I charged on the plan's start date?- Can I cancel a future dated plan before it starts, and opt for another plan? Currently, after th...
Hello, I signed up for the $120 12GB 3 month plan over a year ago. Now for my account it says that it has expired but payment is due today and I made sure that I paid the amount due ($120). Also I have auto-pay set up already. Please help with this i...
Hi, My plan should've renewed today. I need to access data for my new cycle asap. Can someone please help? @CS_Agent Thanks,Kevin
I am in the US and my $20 roaming bundle has expired. I tried to add the same bundle but it’s not there. Only a $15 talk and text bundle. Any suggestions on how to get it to appear?thanks. Al
I am going to Quebec with a plan that has unlimited calls in Ontario. Will I be able to receive calls when I am there? (I assume I cannot call anyone within Quebec using this plan).
This has likely been asked over and over. I’m just curious as it is a payment option to order the SIM cards it seems odd it wouldn’t be offered to pay for the account top ups.
I tried to port my number from one PM account to another PM. Is that not allowed? We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Conta...
Hi just changed my phone # on a new account and now the original and the new # is not working. Is there a time delay for changed and is there something, I can do now? My niece is on the road and needs her phone!!
Time flies, it seems like only yesterday that I left Wind Mobile for greener pastures. I can't imagine going back to such an inferior service ever. This community forum has been a blast. Last year when I signed on, @Rockdaddy22 was the model storm...
I currently have 2 lines with Public Mobile. One plan has 4GB/90 days while the other has 12GB. I wanted to port the number on my 12GB account to Koodo, and port the 4GB number to the 12GB account. I want the 4GB account cancelled. Is there any way t...
I just signed up for a 30 days plan but i forgot to add on unlimited text message and unlimited call, can someone help me with add it to my current plan????
It takes 8 hrs to receive an email and by the time I get it then it's not valid. I'm locked out and my 90 days are up.
I'm based in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647. The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is no...
...isn't it odd that the same plan with the bonus data actually cost more money? The "bonus" is not a free bonus, but at a $15 extra cost.Just being facetious....just thought it was a straightforward promo, like a buy-1-get-1-free, instead of those t...
Current issue:Phone can receive MMS but cannot send MMS. Previous issue (now half fixed): Phone could not send or receive MMS. I put some additions onto my APN which eventually fixed the receiving issue, but did not fix the sending issue. Phone: Sam...
Hi, For the past couple of days I have been trying to update my add ons, I filled my available balance then purchased the add on. So yes I'm doing the two step process.However everytime I do that I don't purchase add on and my balance doesn't update....
I plan on switching to public Mobil. I’m just waiting on the SIM card. I’d like to keep my current phone number but I also want to keep my previous provider active for a month while I make sure that I want public Mobil to be my service provider. Is t...
What are my options of calling countries that are not on the list..? Any comments..thanks
exchanged another public mobile SIM, sure phone no problem and the problem came from new sim just ported from Vingin mobile today, any idea?
Hello, my dad is on a trip in the States, I added a 1GB data roaming and talk/text onto his plan for the duration of his trip. But he says he can't use the internet from the local AT&T network. I suddenly remembered you have to manually configured th...
I managed to somehow port over a number I liked from text-now the web based texting and voip call application and now my phone cannot receive incoming calls or texts. The only texts I’m receiving are iMessage based texts. Everything else is being div...
Hello, I can't onto to my account, both password and email won't work. Not sure what to do.... Meghan
