reset password

[Layvay]

Hi there,

I am able to reset a new password but when go to login with new password message keep telling me sorry your login attempt fail.  I have tried in last 3 days to do this I am just trying to update my new CC number.  Just allow me to login.  What is the other option to update new CC.

[Mary_M]

Good morning @Layvay,

thank you for reaching out to us !

I can see that you had sent a private message a few days ago. My colleague Shazia got back to you however we have not yet heard back - can you please view your private messages? We want to help you 🙂

Cheers,

Mary

[NDesai]

@Layvay You will need to send a private message to the Moderator_Team with your account info and they will help you with resetting your account password.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)