Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 72688 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74840 Views
  • 180 replies
  • 32 Bravos

Resolved! A couple of questions before getting started

A couple of questions for anyone who might be able to help:1. I am currently with Telus and plan to switch to PM soon. With Telus, I have two phones on my account: one for me and one for my GF. She does not have a credit card.I believe I read that wi...

Sonvolt by Good Citizen / Bon Citoyen
  • 2029 Views
  • 6 replies
  • 0 Bravos

So why PM keeps pushing their customers to koodo?

Any1 know the reason? Is PM going to shut down their business? I pay less than 90 dollars every 3 months for 12GB. I really dont want to move. Also 12GB is enough for me. I use less than 2GB every month so why do I need 6GB per month for more money.

zmh1175 by Great Citizen / Super Citoyen
  • 2900 Views
  • 8 replies
  • 0 Bravos

Porting number after plan expiration

Hi, I am signed up with the Koodo $40/6GB plan today, but my PM plan also expires today. The Koodo sim card will take a few days to arrive, will I still be able to port my number if I don't have an active plan with PM?Will I have to top up and use th...

mikeklw by Great Neighbour / Super Voisin
  • 1215 Views
  • 1 replies
  • 0 Bravos

Resolved! international long distance calls

Hi,just seen that the price has been changed from $10 to $15 and I cannot see any country limitation anymore. Does it mean that all countries got covered recently?I am asking especially for Austria +43 .... RgdsAviana

aviana by Great Neighbour / Super Voisin
  • 2016 Views
  • 4 replies
  • 0 Bravos

Na Na Hey Hey Kiss PM Goodbye - UPDATED

Hello all, So I made the leap. I took advantage of the Koodo offer of $40 for 6GB. I write this both to explain why I did it, describe the process and what I gained and lost by the move. WHY:I was truly unnerved by the announcement of the intended pr...

el56 by Good Citizen / Bon Citoyen
  • 6399 Views
  • 17 replies
  • 11 Bravos

Who’s sticking around?

Seems like these forums have deteriorated into a place to discuss migration offers and not much else. I’ve even seen some who’s leaving threads. I plan on keeping an eye out for better options but will be sticking around until that time.  So, who all...

mtfolks by Town Hero / Héro de la Ville
  • 17468 Views
  • 85 replies
  • 1 Bravos

session block

i need help please, i activate my card, and by mistake i go back on the page so the activation reset, i already choos my phone number, so i try to go back to the session to finish my activation and payment but im block from my session.......please he...

william1 by Great Neighbour / Super Voisin
  • 1918 Views
  • 4 replies
  • 0 Bravos

SMS not working, and number says it is not ported

I just registered recently, and found that my SMS incoming and outgoing are not working. I'm using an iPhone SE, and did a reboot after replacing the card. The account shows texts as leaving, but the recepients are not getting them.The incoming messa...

Switching to koodo + getting Samsung Galaxy S9 Bonus

Hello, anyone knows how many bonus can be put on top of the other while switching ? I get the 100$ bonus to switch and referral bonus. I'm wondering if the $150 bonus can be added to this by picking up a Galaxy S9 preorder. Anyone was able to do it ?...

tdotyup by Good Citizen / Bon Citoyen
  • 1723 Views
  • 3 replies
  • 0 Bravos

Resolved! Koodo switch question

Hey, so I'm paid up till June with my public mobile 3 month plan. If I switch to the Koodo 6 gig offer what happens to my money that I spent with public mobile?

Jewelsruss by Good Citizen / Bon Citoyen
  • 5981 Views
  • 15 replies
  • 1 Bravos

Resolved! Switching From Telus

Hi,I am switching to Public Mobile from Telus. Do I still need to get my phone unlocked? If so, can Public Mobile do this for me or do I need to call Telus?Thanks! 

Sonvolt by Good Citizen / Bon Citoyen
  • 2200 Views
  • 4 replies
  • 1 Bravos

Switch Plan Before Porting to Koodo?

My plan (120/12GB) is about to be billed (March 7th in self-serve but the text from PM says it'll be on the 8th) and from what I understand I won't be compensated for anything that I've already paid when I switch to Koodo... Is it safe to switch to a...

hold3n by Great Neighbour / Super Voisin
  • 2388 Views
  • 10 replies
  • 0 Bravos

Analysis to help deciding on migration from PM to Koodo

 Without having insider’s knowledge, (and I’m not even in this industry), this is the best analysis I can come-up with on what might happen. I feel like we are nudged towards Koodo with these incentives as an indirect message that things will get wor...

MEU_21 by Model Citizen / Citoyen Modèle
  • 4834 Views
  • 15 replies
  • 5 Bravos

Texts not coming to my phone

I'm having intermittent texting issues. How do I let the mods know about this, so I can diagnose my issues?

peosteve by Great Citizen / Super Citoyen
  • 2069 Views
  • 4 replies
  • 0 Bravos

2017 Taxes Phone Bill

Hello, I am trying to access my phone bills for 2017 tax returns however the transaction area only goes back 6 months. I am eligble for claiming part of my phone bill as I am self-employed. Please advise where I can access these records or whom I can...

aleeyow by Great Neighbour / Super Voisin
  • 1416 Views
  • 3 replies
  • 0 Bravos

Balance transfer

I've got an offer to move to Koodo, but I have recently payed for my next 3 months period (I have 3 accounts). Can you transfer the balance to Koodo? 

p7474 by Great Neighbour / Super Voisin
  • 1675 Views
  • 5 replies
  • 0 Bravos

Resolved! So who is leaving?

Wonder how many people will make the switch to Koodo now. I am staying with PM for this round. Lets see what happens... Either we will feel sorry for them who moved or they will feel sorry for us who have stayed!

Civic_E by Model Citizen / Citoyen Modèle
  • 16186 Views
  • 74 replies
  • 3 Bravos

Resolved! Re: MMS

Posted a couple weeks ago but received no response, apologies for repeating myself. My friends and I (all iPhone users) use sms for sending group texts. (Also send single texts) I’ve noticed it requires a data connection to receive or send group text...

David01 by Great Citizen / Super Citoyen
  • 1671 Views
  • 2 replies
  • 0 Bravos

Referral rewards if my referrers switch to Koodo, legacy plans ending?

Currently I'm getting $21 every 90 days in referral rewards.With the enticing new Koodo offer, some of my referrals are looking to switch to it.Will I lose the referral rewards of everyone that switches? Also, I noticed PM has been pushing customers ...

kkum by Great Citizen / Super Citoyen
  • 2265 Views
  • 5 replies
  • 0 Bravos

It's PM's third-year anniversary!

 Hey community, March 3rd was the third anniversary of online-only wireless service! It was the 3rd anniversary on the 3rd day of the 3rd month, very special  Last year, they filled us with lots of changes. They listened to our feedback, and took nec...

large.jpg
NDesai by Oracle
  • 3988 Views
  • 10 replies
  • 17 Bravos

Resolved! Month #2 approaching

Hey guys. Second month of service coming up. My service began Feb 7, so I figured it would renew Mar 7. However, it says the renew date is the 8th, and I saw in another spot in my account, it says renewal is the 9th. Which should it be? Also, I have ...

David01 by Great Citizen / Super Citoyen
  • 2139 Views
  • 6 replies
  • 1 Bravos

Another offer for 6GB for $40

  Received this text:For mePro: Fall Promo will not increase any time soon, pre-paid so i have control over the bill and data rollover. Extra 2GB does not help much or makes no difference since I am on wifi most of the time. Cons: Post-paid, unwanted...

IMG_3395.JPG
Civic_E by Model Citizen / Citoyen Modèle
  • 10061 Views
  • 45 replies
  • 3 Bravos

6GB for $40 now being offered for Koodo switch

Just got a text 6GB for $40 GOKOODO406GB ublic Mobile here. Con: A deal this good won't last too long. Pro: 6GB for $40. That's right, an extra 2GB! We're all about giving you choice, so if you're craving more data for the same price, join Koodo by M...

torontokris by Town Hero / Héro de la Ville
  • 101784 Views
  • 475 replies
  • 1 Bravos