Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help!! I just tranfered from Freedom to Public yesterday and I can't recieve any texts or phone calls! I'm using my husbands phone to call myself and it just goes directly to voicemail. How long will it take to move over or am I pooched? I've read on...
*****************************************************EDIT: As of May 2020, this feature is no longer available in the community. You are of course welcome to read this discussion out of interest, but please note that you will not be able to make use...
Hi, I purchased the $30 1gb add on and now that my data is over, it is still not activated and i still have no data. How does this work? Please help.
I signed up for Public Mobile (PM) on March 22. I created my own plan which included 500MB of data. On April 4th, I updated the data on my plan by increasing 500MB to 1G. When I made the switch, PM took a full payment, even though my payment is not d...
It would be nice to have some transparency with what is going on regarding plans or the future of PM. With the promos to exit left to Koodo that were offered, it left a lot of us wondering or speculating what is going on. Always thought we were pro...
When building your own plan why does provincial calling, texting, and 250mb (3G) of data cost the same as provincial calling, texting, and 1 GB (4G)?
i had a phoen unde rmy sister crystal holtby and someone try to port it out to a diffenet carreir thing it wa sthere and now my accoutn wont let me login in when i talk to tleus and got it fix told them to port it back in tell telus it was not that p...
Hi everyone,I'm trying PM for a month before I switch over. I have a couple easy questions about your experiences.My data hasn't worked during the summer for the last two years, has anyone had any problems here? Has anyone had problems with the preau...
Does Public still have the first month free offer and a free SIM card? Think it was available at Walmart?
Hey @CS_AgentI signed up for Public Mobile earlier this evening and the activation process was successful for a new number and my plan was billed successfully. Everything is also showing as active in self service, and I received the activation confir...
i want to change my active greetings on the voicemail, but didn't find any option from the menu.need opinion.
HELP!! My account was deactivated while I was travelling out of the country. How can I reactivate my account?
Since switiching to Public Mobile I have neither data, nor voicemail. My plan includes both. Help!
I had a plan yesterday for 90 days with unlimted provincial talk however, it wont go through when I call my wifes number and the machine asks me to get adds on plan??Any help please?
Hi, If I add another number does it follow the existing numbers billing cycle (and data renewal date)? Thanks
Why have I been double billed for opening a new account. Once on March 11th for $30.51, and then on March 15th for $25.99. I need to pay my Visa bill tomorrow and do not wish to pay both amounts, not to mention niether one is the correct one for ma...
Have received a couple of emails over the past month from Public, asking me to take a survey via cicic.net. I decided to do it but got partway through and came upon a really badly written question: Then it started asking for fairly personal info -- ...
Over this past weekend, I wanted to load my account with $40. So I went through the Public Mobile website, entered my TD Visa Debit card number and then saw that my Public Mobile account had $40 in it (well, $42 to be exact as I signed up for AutoPa...
Hi, we have an international student from Vietnam living with us for three months. She plans to sign up for Public Mobile. Will her credit card based in Vietnam be accepted?
Hi! I ordered a sim card online, but I did not get a confirmation e-mail. Now I don't know if it's right or not. They did charge my credit card already.. Thank you for any help. Tamara
Hi, I am on the old $40 4 GB plan from November a year ago. I didn't switch to Koodo. I can't seem to find anywhere whether I am on 3G or LTE on that plan. Does anyone know? Thanks!
Hello everyone, We have been in the process of renovating our basement and have misplaced the extra sim card we had. It seems that Public Mobile charges for sim cards now. On another thread there was the statement that you could get one free sim ca...
Tonight I called home 3 times (from Las Vegas to Vancouver), and each call lasted less than a minute. First cutoff was human error but the next two times, we were cut off after less than a minute (I timed the last one to 45 seconds).The same happene...
i want to top up my account but when i go to my account section and try to create an account by putting my tel no. into it , it says account already exists, what should i do?
Hi, I changed my phone number earlier today to a different region from where I live, and stupidly pressed submit. Now, I have tried multiple times to change it to a number from my region but it keeps giving me this error: "Phone number change failed....
So as of last year the policy is I can leave my account unpaid and inactive for 3 months and PM will keep my phone number and plan, is it still the same now? I haven't seen any announcement indicating otherwise, but with the recent debacle, I want t...
I need help porting my number.
Hi Community! Reaching out to see if anyone else is finding that their missed calls aren't being displayed on their lock screen? Discovered this because I heard my phone ringing then when I get to it there is nothing to show it rang at all. But when ...
I’ve tried to reset my password a few times and every time I go to enter in the new password it says it’s incorrect. I am currently without cell service because I can’t get into my account to make a payment. Can someone please help?
