06-24-2018 11:07 AM - edited 01-04-2022 06:17 PM
I cannot login to my account because I forgot the passsword I setup. When I attempt to use the "forgot my password" feature it says it will send me an email but never does. I can;t even get tech support without my password so I hope someone can fix this NOW!
06-24-2018 12:07 PM
Thanks for your help.
06-24-2018 11:09 AM
@djhoward, the automatic password reset does not work. You need to send a private message to the moderator team in order to get your password reset.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.