Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore?
Hi all,As the title says every time I try to make a call or text someone I get a message saying I am not registered to a network.I have a Samsung Galaxy S20 and my account is up to date. No issues before this.I've tried rebooting, turning VoLTE off a...
Is there a way to save the personal voicemail message on an account? Not the messages left but the recording prompt for people calling.
I've logged in through my account and entered in the email pin but after it just takes me to the front page of public and whenever i click on "my account" it just brings me to the same front page.
1-when calling USA from Canada, must I dial “1” first? May I assume that there is NO TOLL charge when doing so?2-When someone in the USA calls my PM phone number, must they dial “1” first? May I likewise assume that they and I will have NO Toll cha...
I oredered on November 10th and haven't received by physical SIM yet...should it be taking this long?
Recently I transfered from one provider to PM paid for tariff, error when activating the PM eSim. Now Im stuck without any signal, connection or data. I need to talk to someone from agents to help me to sort this issue asap, please.
I think I know where, but I don't see all plans , not the one I want
Transfer from fido 3days ago, can’t receive call. Data ok, make a call fine. Only can’t receive call. found out my Fido is still working, not completely porting the number. How can I port the number completely
cant login, keep looping back. What to do
Just switched to public mobile from virgin. I cannot send or recieve text messages. I can receive calls
How can I change phones? I have a new phone ready to go!
https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-No-sim/m-p/1233714#M851911I'm experiencing the same issue as described. I can use phone calls and data, but I can't send text messages, and receiving them is inconsistent.What should I ...
This is strange issue. I have been talking to an agent about this but haven't found a solution.I cannot make calls or receive calls with the PM sim card. I have even gotten a new sim card. Texting and data works fine.The PM sim card works fine in ano...
Hello,Not receiving OTA 6 digit activation code on the phone.Already rebooted phone QR code also says not able to activate, new subsction, new number
More than nice. This is essential for those of us who are often in buildings with no coverage but where there is wifi. I'm otherwise satisfied with PM but if we don't get wifi calling soon I'll be moving.
Hello There This past Saturday I got a message saying that I have no fund in my account , which should not be cause, it has autopay set up and the cc is update. I tried to login into my account and it couldn't send me the text code. Now I got the c...
I am in Greece. I have not been able to to use my Public mobile account for weeks. I need to cancel it. I have been unable to cancel it since I cannot log into the account because I cannot receive the log in code that is liked to my old phone number....
Whenever I tried to login to my account, the confirmation code is always sent to a number which is not my number. This number seems to be the temporary number that I got assigned during the resolve of porting issues when I joined public Mobile. Now a...
I have rebooted my phone and I was expecting to see Public Mobile cellular service instead I am getting SOS. Can you Please fix the issue ASAP.
I followed all of the steps necessary to transfer my number from TELUS to PM, I got the verification text from TELUS asking if it’s me that was doing this transfer. Answered Yes to it within the 90 minutes but I haven’t received a confirmation from P...
Due to the extreme difficulty trying to switch my account from Koodo to Public Mobile I ended up being charged twice on my visa. Once on November 15/24 for $33.60 which never created an account, and again in November 16/24 for $33.60 when the accou...
how to reset login info for an existing public mobile account?
Hello, I’ve been using Public Mobile for awhile now.The issue I’m experiencing is that when I sign into my account, even after resetting the password and entering the new password, every time the screen goes blank and there’s and error message at the...
Hello.....I am traveling to Cuba and would like to know what an international add on includes. Thank you Amber
Hello I am trying to sign up for public mobile but I am having issues with the payment, I am an international student and I have bought a vanilla prepaid card but it says that payment is failed.
I used to pay monthly with my Mastercard for myself and my wife's phones. My Mastercard was compromised and I had to get a new card. I managed to change the card number on my account, but could not do it on my wife's account.Her name is M M and her a...
duplicate thread
Updating my device, do I need to get a new SIM card?
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