Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why are text messages being withheld for weeks or months?* This is not internet “spam” : Public Mobile’s and Telus’ terms and conditions define internet “spam” as the repeated sending of numerous messages to individual people for the purpose of selli...
Hi, I have a new phone and plan with Freedom Mobile and have been unable to fully activate my phone number with them and Freedom Mobile believes the issue may be with public mobile. Could I confirm that my phone number has ported over to Freedom Mobi...
I'm trying to switch to cheaper plans as I no longer need this much data. There are lots of plans on your website with lower rates, but as soon as I login, all of them disappear. Am I locked in with these plans because I switched to a plan with highe...
^ This is what I get on desktop.On laptop, I get this:I think...I have the add-on based on what it says on mobile, but I am curious if anyone else got this message, if they've talked to anyone at Public about it etc.
I tried to switch from fido to public mobile, but I am not sure how to do the process, now both sim are working actually but my public mobile is showing a new number, but when I switch to fido e sim my old number is still working what is actually hap...
Hello,I said yes last april 28th 2025 to a promotional offer of a 4G 10GB plan for 25$. The reply then said it would take effect on my next billing date. I see now that it never did and would like to know why and request that it be put into effect no...
I was able to add the PMDATA10 promotion to my plan ($34/month, unlimited long-distance Canada-wide) but it's showing as incompatible. I can't open a ticket because my plan isn't one of the options. Is this promo just failing for anyone not on one o...
It says that it can’t process my payment, please try again later. Later doesn’t work either
I can't find the conditions for adding this data. Does anyone have the details?Thanks
need to suspend temporarily for switch to another phone?
My Data connection and MMS suddenly stopped working. I created a new APN following this site: https://apn.how/ca/public-mobile/motorola-edge-2024I now have data connection but MMS is still not working. There are a few settings that aren't listed on t...
phone does not work need help no calls or yextes coming in
How can I keep my PM account logged in on the web version? Thanks!
Hi I am not able to make phone calls or receive any up in the right corner says sos
Hello,I’m having a problem activating my new phone. I recently got a new device and was trying to port my phone number to it at the Apple Store. The staff attempted to complete the transfer automatically, but they were unable to port the number. They...
had to buy multiple eSims to activate
I’m traveling to Singapore and currently don’t have roaming on my Public Mobile plan, so I decided to switch to Koodo while keeping my number. However, I’m unable to receive SMS to complete the verification step for the switch. I’m looking for a solu...
I switched to another provider due to severe frustration regarding lost phone and of course the SIM card. Could not, over many many attempts get through to the computer that I could not provide SIM information as no longer had the phone!!! I need to...
Hi i just purchased a data add on 5gb internet. When i am outside it is not working. How do i turn this option on? Thank you
How do you put extra money or a credit on your account it has voucher but as well it has like update your credit card information but it doesn’t say anything or how to put extra money on your account.
Not sure why a ticket Mismatch, last msg I got from CS agents asked for some info. Big RED Notification box made it seem important. Can't reply without making out a new ticket. I do have a few tickets over the last couple of months trying to get this...
Hi there,I want to update the SIM card on my account because my old phone was lost. The problem is that in order to change my SIM card, I need to complete 2 step verification using a text from my old phone that I can’t access. I’d appreciate some ass...
How do u talk to people not robots ***Message edited by CS_Agent to comply with the Community terms of service.
Hi, I received invoice and payment was made but all my cellar services has been canceled and I get no sim on my phone. this is the invoice from yesterday and payment went through. but my phone has no sim or service when I check. ***Message edited by...
i need to renew or upgrade my subscription, it stops me as it says "finish up activation"
I canceled my public mobile plan on May 29 2026. How do I verify if my account ha been canceled? I found I can't login to my account.
Hi I can’t add the promotion PMDATA10 always give error can you please correct from your side. thank you.
I upgraded my plan to include data. I'm not able to use data, only wifi. Do I need a new SIM?
I recd an email that stated my account had used 75% of allowable data. I am a neophyte - how do i delete data? What constitutes data? I haven't a great lot of photos saved, no files, maybe a few notes. Do downloaded apps use data?
Hi, having an issue. Created a new account to have a secondary phone on my iPhone. The new eSim and number seemed to be registered to a random person. I couldn't receive texts, and any calls my friends made to my new number went to this random lady. ...
