Incorrect billing

[MiriamMcCarthy1]

Hello,

I said yes last april 28th 2025 to a promotional offer of a 4G 10GB plan for 25$. The reply then said it would take effect on my next billing date. I see now that it never did and would like to know why and request that it be put into effect now please.

Thank you, 

Miriam

[softech]

@MiriamMcCarthy1 

to avoid browser cache problem, please login My Account again using browser with incognito mode

if you really seeing the old plan, check with PM CS agent, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there