Community

No Data after U.S. Data Add-on

Hi,I redeemed Rewards points for U.S. Data (15 days) two days ago. I'm in the U.S. now but cannot access the data.I'm attaching the email confirmation I received below: 

not sure how to change phone and sim and keep number

 account is on hold as old phone was lost.  Now what, I have a new phone, new sim.

no minutes left

I don't understand why I have no minutes left and what to do to fix it

It won't accept my Zoomer account number. I have to list Rogers as my provider and it won't accept r

It won't accept my Zoomer account number. I have to list Rogers as my provider and it says my Zoomer (Rogers) account number is incorrect. So if Zimmer doesn't exist, then what?!   This is not an existential issue

I have a simple Yes/No enquiry, does my 50 gigs of USA data include any roaming charges?

It makes no sense to me, to have 50 gigs of USA data if roaming is not included. Why can't PM just be clear about this? 

International plans

How long do we think it will take PM to offer roaming to Canada, USA AND Mexico? I saw a competitor is offering it already! That would be a nice addition to the CAN/US plans for Black Friday perhaps? Fingers crossed!

Two questions to need your reply

I will be leaving Canada for a while due to work, and I have two questions that I need your assistance with:If I work in Asian countries, will I still be able to receive text messages on my Canadian mobile number(xxxxxxxxxxxxxxxxx) base on my existin...

Inactive SIM card!

Help! My SIM card has been randomly going inactive in my phone for the last couple months. Sometimes I'm on a call and it will disconnect the call and tell me that I have no SIM card in the phone. I need to go into my settings and reactivate the SIM ...

Sim card

HiMy sim card is getting disconnected every couple of days Do I need a new sim cardThanks

Ive been hacked

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

Sorry, we’re not able to process this request at this time. Please try again later.

I have Auto payments on my account via a credit card that is valid, not expired, and has sufficient funds available. I am now getting an error via text message and in my account when trying to pay "Sorry, we’re not able to process this request at thi...

Trying to get my old phone number back

Hello im trying to get my old phone number back, I canceled it 2.5 months ago, now resorted to getting a new number, but I need that old number as banks and other websites need it to log in, Please please let me know any ideas, I cant find a phone nu...

Phone useage

I just noticed that my phone useage shows numbers I have never called any ideas how that may have happened?

Re: Being charged twice

I am having this issue now too. Were you able to get your issue resolved? Did you find out why this was happening???

unknown debits from my account

I am trying to figure out why I have some random transactions of 15$ debited from my account. I have not purchased add ons and I don't see any activity that would cause this additional billing.This has happened September and October as far as i can s...

Test Messages on Home Plan Wifi counted against Public Mobile Plan

I mostly send text messages using my internet wifi at home and only use Public Mobile wifi to send messages when I'm outside. This month I only sent out 2 at the most using PM wifi.To my surprise I received a message from PM that I only have 10 outgo...

how to update credit card information for public mobile

Transfering a number from a previous provider

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. ...

my phone has LTE Reception with 5 bars but wont connect to the internet

My phone suddenly was unable to connect to the internet with LTE and can only connect with the 4G band.This issue occurred suddenly and has lasted all day. I installed a sim card from another network and everything is fine. the public mobile connecti...

Phone can't change sime 2fa esim

Don't ever get an esim. When your phone breaks you are screwed. Please change my sim mods. Help

Cannot process payments, have tried everything

 hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I h...

Phone bill

How do I pay my phone bill online? 

Phone not working despite changing to a 5G plan which was suppose to be activated today

Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan.  To make a payment to reactivate your plan, dial *611 fro...

Subscription will not change

Several months ago, I started the process to change my subscription. From the 40 dollar a month plan, to the 34 dollars a month. Every month, it says that the subscription will change the following month (for example, it told me it would change on Oc...

Login Lost

My father had set up his and my mothers cell phones years ago. He passed away and have no info to get into my mothers account. The card on the account expired. How do I get her info to change the payment? Thanks.

Unable to log in

I am so frustrated with this service!! Public mobile is not as cheap as I had heard. I have a $45 plan with tax and have customer support. I activated my account via e sim but it didn’t work. I went to buy a sim card and then when i went in to log ba...

Monthly receipt

How do I get a proper receipt  for this phone plan so I can get reimbursed  by my work anybody know it must have my name acount and payment  amounts  you know a normal receipt