New subscriber, deleted esim cannot login

[kwantum]

I thought I should delete the esim but now I can't login or access it without entering my code via public mobile sending me the code...

Help!

[Chalupa_Batman · Accepted solution]

Hey @kwantum 

Because you deleted the eSIM, you'll have to reach out to a CS Agent to fix that. Here's how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@kwantum  Do you nit see option that says “didn’t get code “ tap it and you should get option to send code to email instead . If still no luck 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437