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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! RE: Incomplete Port Problem...please help.

Hi...I ported my number from Fido last night at around 8:30pm...i received a text message from Public Mobile about 30 minutes later saying "Your transfer request has been completed successfully". I can now make calls using my ported in number but re...

Plan didn't change - important!!

Hi, I was on a 10 days plan before (with no texting) and I just recently updated my plan to 90 days with 12 GB data, unlimited calling and texting. I clicked on change my plan now instead of my next renewal date which is tomorrow(Nov 4th). I thought ...

Resolved! Plan not renewed as per selected option

Hi, My 90 day plan renewal date was on 2nd November. As per the new Fall savings plan I selected the 12 gb plan (with fall savings) before my renewal date. The plan got renewed but today when I checked I could see the regular 6gb plan + provincial ta...

Porting from Koodo

Hi everyone: Brand new to PM. I ported my # from Koodo but forgot to do it with a different email address. No data or calls. Can someone help me complete my port?

Resolved! Shazia_K

Hello Shazia,My plan was renewed on Oct 26th but currently I'm see the 12GB, unlimited province wide talk and global texting for $120 per 90 days, which is the same price as what I'm paying for 6GB. Is it possible if you could help me switch over to ...

Resolved! Does my old carrier's account get automatically closed?

Hi, Porting my number over from WIND to PM was a breeze!It took less than 10 minutes before I could call and text under PM network. As for WIND now though, do I have to call them and cancel my account? Or did that automatically get done when the numb...

Resolved! How can I know the applied SIM card is for my iphone?

Hi, I just ordered a SIM card after inputing the IMEI number. You will send me the matched SIM card for my iphone 5 baed n IMEI info? Thanks,

Seems like teh Worst Custommer Servie from PM and Best Answer from FIDO

HI all After 4 Days of Activating My new sim and Porting My number to PM from FIDo, i decided to Investigate by my self and realized when i called FIDO(Previous Provider) Good News is my number is still active with them and BAd News is after 4 Days ...

Resolved! Porting Eliglibility

I am with public mobile and wanted to move my wife over to PM as well. She is currently with Koodo PREPAID service. I do know that public mobile has issues when porting from Koodo and one should get a temp number first and then submit request for po...

Porting completion help

I activated my sim and created an account last night. I got a text this morning saying that in order to complete my activation I needed to go to publicmobile.ca, click on 'contact us', and select 'sim'. I've done this and sent a message to PM. I th...

Resolved! Long Distance Add-on Roll-over

I was wondering if I purchase a long distance add-on one time only will I have those minutes as long as I am a subscriber? I don't realy need the minutes but it would be nice to have 200mins available just in case however I don't want purschase the a...

Question! Phone call kept disconnecting!

Hello everyone! I am new in this community as I just moved over to Public Mobile today from Fido I activated my account this afternoon around 2PM and have successfully ported my number over and everything was going great! I was able to use my data a...

Vancouver Skytrain Cellular Coverage

I am currently using Chatr (which is on the Rogers network).Back in July 2016, Rogers installed LTE cellular service in the Dunsmuir Skytrain Tunnel in downtown Vancouver (http://dailyhive.com/vancouver/downtown-skytrain-tunnels-finally-get-wireless-...

URGENTPorting Failed help!!

Hey guysI received an text saying activation has been successful. I can only make outgoing call, but I cannot receive calls or get data. Also, if I call someone, it doesn't show my number as well. I need help really bad as I have a very important...

Resolved! PM & SmartPhones

PM currently don't sell phones but use getorchard.com I believe. Does anybody know when PM will actual sell smartphones themselves? Thanks

Generic Error when trying to access My Account

Anyone else getting an unhelpful "Generic Error" when you try to log into My Account right now?

For those who upgraded their plan from 6GB to 12GB, but still shows as 6GB data

For those who upgraded their plan from 6GB to 12GB, but still shows as 6GB data, you do need contact Public Mobile's moderators, after they do something for your account, then you can reboot your phone and get the 12GB data show in your account.

No Data or APN options for unlocked iPhone SE

I've just signed up, and whilst incoming and outgoing calls are working my data is not. It _says_ it's connected to 3G, but I'm not able to do anything with data. When I look at my APN settings, I only have personal hotspot options, the other two sec...

Activation failed

Hi there i just tried to activate my new sim with the $120 promo plan, everything went through except giving me the red text in final stage showing activation failed. Now i checked my credit card and the payment already went through but when i pop in...

cant receive the call or SMS Anymore

hi all from the activation (porting number) i was not able to receive SMS text but now i cant receive the call either, i can call so some one or anyone, same with text message, i can sms to some one and thy can receive my call or sms but when some ...

Setting up a second account

Hello Community, I'm looking to setup another account for my daughter. One questions, should I use my name and date of birth (keep in mind I have an account with PM already).

Receiving LTE and Calls on Galaxy S6

Just switched over from Wind using a Samsung Galaxy S6. I was having a bit of a problem earlier but seem to have found the solution. I just wanted to outline what I did here to get some opinions from members more knowledgable on phones and network se...

Is the 5 digit number you get in the SIM Card Email the reference number for Canada Post?

I entered my reference number sent by Public Mobile into Canada Post and it says my SIM Card is being delivered to Quebec? I live in Toronto and was expecting the SIM Card today, and really need it before Friday. My Telus monthly bill comes in on th...

Friend's PM phone number not recognized for referral during SIM activation

My friend switched to PM on Saturday, so I'm using his number in the friend referral field during my SIM activation process but I keep getting this message: The number entered does not belong to a valid Public Mobile Subscriber. Not sure what to do.....

Number of GB

Hello just wanted to ask if the 90day plans are the number of GB for the whole 90 days or if that's what you get for each month. Thanks for your help.

Will I be able to keep my number and the new plan

Hello,I have changed my plan about couple of weeks ago from 90 days talk text and 6gb to 90 days talk text and 12 gbb, my current 90 days ends on des 6. I will be out of the country until jan 31. Will I be able to keep my number and the new plan when...

Can't login to my account

It has been 3 days I can't login even reset the password

Short explaination of 4G vs LTE taken from internet

4G is somewhat vague, but it refers to fourth generation wireless data speeds faster than 3G, which in turn is faster than 2G. ... LTE or Long Term Evolution is the 4G wireless data format currently favored by most wireless carriers. in short: 4G is...

OnePlus One LTE signal strength and avg speed On PM

I have installed LTE discovery app on my OnePlus One and it shows average signal strength on band 4 as -115.0 dBm. I don't understand if it's a fair or good strength. Also, average LTE speed shows as 18.9 Mbps DL and 3.8 Mbps UL. Is it a good speed?A...

Resolved! Port successful, but can still log in wind account

Hi i have a quick question not sure if anyone can answer it, my port from wind mobile over to public mobile finally worked today. However, when i try logging into my wind account it still works, do I have to call them to cancel my old account?

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