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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 71349 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74190 Views
  • 180 replies
  • 32 Bravos

Resolved! Website problem for the payment

Hi I got a problem with the payment. Everytime I finish my payment it says on my account that I have to pay for the same date but for a higher amount. Like today I had to pay 30$ and after paying it said 60$ and after paying that it said 120$. I didn...

Phone

My husband phone is disconnect he needed the same number for bussines how can l get back

aflecther by Great Neighbour / Super Voisin
  • 1212 Views
  • 2 replies
  • 0 Bravos

Not using usage that they say

why when l only use my phone for calls and text message l get a message your usage is at max? And when my payment is due it says l'm using more? If there is someting on my phone that is using it want it off? don't go to Lollipop rip off

rocky by Good Citizen / Bon Citoyen
  • 1111 Views
  • 2 replies
  • 0 Bravos

inactivation and reactivation of Sim card

Hi,I am using of Public mobile service. I am coming back to my mother countruy for two months. I want to know that how may I disactive my plan for two next months and reactive it when I come back to Canada?Is it free of charge?How much does it take f...

Pooria by Great Neighbour / Super Voisin
  • 1409 Views
  • 4 replies
  • 0 Bravos

important

I paid 75$ to get unlimited everything and 4g of data and it lasted me Like 2 weeks how come? Second how do ppl get answers if they dont have a computer since new customers are not elegable to talk to customer service its kinda ridiculous in my eyes ...

melissacabbs by Great Neighbour / Super Voisin
  • 1052 Views
  • 2 replies
  • 0 Bravos

May I have two numbers in the same SIM card?

I would like to keep my old zone code but it makes people in my new town to get confused on where I am, so I would like to have two zone codes at same time. Is is possible?

gfcuellar by Great Neighbour / Super Voisin
  • 1800 Views
  • 5 replies
  • 0 Bravos

Data on my iPhone 4

I have an iPhone 4 but i only have iOS 7.1 I dont know why I can't have IOS 8 and I dont have data on my phone. please help me!

kiki237 by Great Neighbour / Super Voisin
  • 4773 Views
  • 11 replies
  • 0 Bravos

Annoying text from pm

Hi everyoneJust wondering if anyone is having this problem. I live fairly close to the states from where I am in Ontario and I keep getting a text every ten min or so that I can't send text outside of Canada which I know. I haven't even sent a text y...

hunnybunny by Model Citizen / Citoyen Modèle
  • 3552 Views
  • 21 replies
  • 0 Bravos

Android/Google separation

Did you hear that Android is separating from Google? And that they're partnering up w. Microsoft?That's shocking. Personally, I really think Windows phones are bad. Personally prefer Android OS. Would be shocked if Android adopted Micro what's crazy ...

makkahn28 by Mayor / Maire
  • 994 Views
  • 2 replies
  • 0 Bravos

Unblock my public mobile phone

My plan expired 2 years ago and I want to use the phone on another provider that I have an account with since I lost my phone with them. Thay ask me to call public mobile to unlock the phone so I can use it now with my current provider...but there ar...

Public by Great Neighbour / Super Voisin
  • 2521 Views
  • 8 replies
  • 0 Bravos

Mobile Data not working after number change

Hey I just changed my phone number on the public mobile website and now my data is not working. All the apn settings are correct. I tried changing my plan again in hopes it correcting the issue and it deducted $45 from my account for the same plan th...

robbyg32 by Great Neighbour / Super Voisin
  • 1574 Views
  • 2 replies
  • 0 Bravos

Outgoing text not working

I'm able to receive Text, incoming/outgoing calls and data works. But outgoing text is not working. I'm using Nexus 5 device. I was able to send text before. I'm facing this issue only for the past few days. Can anyone please help me on this. Thank y...

duraikmurugan by Great Neighbour / Super Voisin
  • 1967 Views
  • 4 replies
  • 0 Bravos

How to set-up Access Point Name Tethering correctly

I forgot to mention to the PM Team when I was at that thing on Tuesday, They should have a set-up guide for APN Tethering as well. I am now using my cell for tethering, just light work stuff, or for playing on my mobile handheld.I know that APN is on...

makkahn28 by Mayor / Maire
  • 1308 Views
  • 3 replies
  • 0 Bravos

Here's what I mentioned to PM Team during Coffee

Hi. Here's what I talked to PM, and the info I received, so that everyone can have some comprehensive understanding:Tri-Sims, when broken into different sizes, can be put back to any size if you switch handsets so that ppl don't need to order correct...

makkahn28 by Mayor / Maire
  • 1364 Views
  • 5 replies
  • 0 Bravos
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