Switch plan failed

[kakafan]

Hi, I had Public mobile 25$ plan. I called 611 last saturday to Switch to new 40$, 4 G data /month plan. 120$ has been charged and I should have the plan today (the payroll day). However, I am still on the old 25 $ plan, and it charged me 25$ today, and I can not make a call to talk to them  anymore. could someone please tell me what I should do ? Thank you!

[kakafan]

Thank you!

[imcphers]

You will need to contact a moderator via a private message - take a look at these 2 posts that describe who the moderator are, what information is needed and how to contact them.

They are the only ones who can fix account issues.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...