Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received a msg advising my data usage was near/at 95%. I have since turned off cellular whenever possible. Besides adding up each data usage amount, is there a way to see the total data used, to date? Thx, John
I just purchased 1gb add-on for data because I used up my 90 days worth of data and I can see it in my payment history but it won't let me connect to the mobile network. Also public mobile stopped giving me my refer a friend bonus and my friend is s...
Hello, I'm not sure what happened, but I got a text from PM saying I was at 75 percent of data (ie 3 GB out of 4) for the month, and then suddenly I was at 95% and now I'm out of data for the month. My Android tracker isn't showing anything close to ...
Just actived the sim and received the text message from PM about the account was actived. But when I tried to make a phone call it says I dont have any plans?in my account. what is the problem. I also could not log in to my account.
I have just switched to public mobile and am having difficulty logging into my account. When trying to log in to my account none of my information is recognized and I know for sure that it is correct. I got a confirmation email that everything went t...
Hello Just looking at my detailed bill and usage of data and noticed that the data (MB's) post daily typically between 12 pm-1 pm. I want to see if anyone in the community can validate that this data use is for the accumulated usage for the entire da...
Yesterday, I attempted to port my number from Bell during the SIM card activation. Shortly thereafter, I received an SMS stating: Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to Publ...
Have been trying to log into my PM account to add funds and i cant get in. i know my password and log in info 100% but still wont let me in. i tried the "forgot password" link, entered my email address but the next step says "test question"??? which ...
So with Walmart and wow mobile selling SIM cards we need a thread for new people to introduce them selfs in the group and too tell us there cellphone horror stories now so we can all learn from cellphone bill past that we really want too forget is th...
Just activated a new number. Choose Unlimited province wide talk, unlimited text and 3+3 data on 90 day plan. Card was charged the full amount plus tax but only the talk was activated on the phone, no text no data and there is a balance on the accoun...
Hello Just want to clarify something for the Community Rewards...Once you start to earn some dollar rewards for contributing, does it apply permanently to your monthly rewards ongoing, or is it on a month by month basis, like you would have to contri...
Hi I'm very new to PM still, just want to clarify overages. I saw on my phone in a certain area today that I had LTE, yet I only paid for 3G data on my plan. I have autopay set up so I didn't think it would, but can I be billed for this come next ter...
Hello, My account ran out today and during my top up I had selected a 90 day unlimited text, province wide talk with no data for $90. My account was charged for the $90 top up option but actually selected the 30 day option after charging my credit ...
Hi community I need some help I am on grandfather plan (28$) I want to get new 3g plan, as we are not allowed to change online i call 611 to change plan. But the representative told me some odd things if I count time for migration to 4g network its i...
I have had to create a new account to be able to post here because I have not had to use the the online service for a long time. I need help logging into my actual account so I may change my sim card becuse my current one does not work.As there is no...
I paid $10 to keep my account active for another 3 months as per the contract details. But now when i try to log in it says my account is disabled and my phone number is disconnected. Can you help to restore the phone number ? my email adress is j...
Probably going to use Visa Debit so it comes from my bank account. If I sign up for the 90 day plan that is $150+tax, do I pay the $150+tax upfront or do I pay $50+tax a month for 3 months?
Hi I am subscribed to the following package plan (90 days plan)This plan includes: -- 3 Choices- 6GB Data- Unlimited Canada-wide Talk- Unlimited International Text$135 per 90 Days Question : 6 GB data - Is it for 3G or 4G or both types of data usage ...
I want to be able to suspend services but not lose my phone number if I'm going to be away in another country for half a year. Unfortunately, trying to select a 90 day pass with No Talk, No Text, No Data is greyed out. Is there an option to keep the ...
My plan says it expired sept 15. Says my balance is $10 owing is 0...(it shouldn't expire till the 19th n plan is 57$ but according tp my own history like 94$ after they finished screwing with my services last month!!! ) ..been with pm years but la...
I make this post because my credit card has been charged with AutoPay yet the payment history does not show the funds has been received to pay the plan. There was a similar situation happening last month and I have been informed that it is because it...
Has anyone encounted any data leak, or someone using your data (not sure how), and Public Mobile is not doing anything about it? I have a 3 month plan, and i never never use up that much data, and PM is saying i used 10gb for only three weeks!!! I to...
