[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Make a nanoSIM card
Hi, Can I make my SIM card a nanoSIM card in order to fit in my new cell phone which is a Samsung Galaxy 7 edge?Thanks.
Resolved! Canada add-ons
Hello, I'm a Public Mobile user living in Toronto with a plan that is only Ontario province wide (talk + data). I'm planning a weekend trip to Quebec City. Since my existing plan is only Ontario wide, if I wanted my cell phone to work with talk + da...
LOST MY PHONE. NEED TO REPLACE SIM
I misplaced my phone at work and cannot find it. If i get a new Sim card from walmart how do i register it as a new sim card?? What steps do i need to do thank you
Paid 2 days early.. what now?
I ran out about 10 days before my autopay would kick in so I decided to just pay now (2 days before autopay). Does that mean I can get my data back now or I still have to wait? It still doesn't work.Also, does this mean it's still going to autopay in...
Can't pay for a plan
Hi,I'm an international student and I Can't pay for a plan since I don't have a Canadian credit/debit card and the stores listed on the website dont have any payment vouchers, I tried 3 stores around Lower Lonsdale in North Vancouver and none of them...
Resolved! Right now I am not able to refer people to Public Mobile. :(
I really want to refer my friend to Public Mobile but the promotions are not very good. So I called Zoomer. My friend is switching later today. I find their customer service excellent. They even make follow up calls. Everything is done over the phone...
iPhone 5s APN not allowing Safari and other Application access
Hello, I have an iPhone 5s and a recent PM Sim card. My cell phone and texting works fine, but cannot use my data. Can use some other data apps (Instagram, Snap chat) but when I go into CELLULAR DATA NETWORK (under Cellular option)- my APN settings i...
Resolved! Not receiving text messages
Hi there, I currently have an iPhone 6s. I am receiving iMessages from all contacts who have an iPhone but no text messages. I've restarted several times but the problem still persists. I purchased a US roaming plan which expires tomorrow, but I doub...
lost US minutes
Last I looked, I had 10 or so minutes in my US minutes, purchased as an add-on to my plan. Today they are gone. Do they expire? I thought not. I looked at usage, but you only show data usage, and not add-on minutes for out of province (in this case, ...
Resolved! no internet connection
Hi, I am using huawei y6 pro dual sim android 5.1. Both IMEIs were checked on PM site saying it should work. I can make a calls via PM network using my phone. I am also registered in data network indicating presend of 4G and H, but still cannot conne...
Resolved! Text re refund from 236-889 1730
I got a text from 236-889 1730 saying"Due to a billing error on your phone bill, we sent you a refund.To deposit your funds, click on the link below: xxxhttp://saferefguishsecudrop.com/" it looks somewhat suspicious, like someone phishing for my bank...
Telus = fastest mobile network in Canada according to PC mag
Seems like Telus has won as fastest network in Canada. Pay 30-38/ month on fastest network is great! http://www.iphoneincanada.ca/carriers/telus/canada-fastest-mobile-network-2017-telus-pcmag/ Public Mobile is also mentioned as best plan in Ontario,...
Resolved! US Roaming Data Not Working - iPhone 7 version 10.3.3
Unable to get US roaming working. Calls and Texts are working fine. I have added these add-ons on this phone before and travelled to the US before and it worked fine. I have added the add-ons successfully on the account. I can see them listed in the...
Resolved! Spam private messages
Has anyone else gotten spam private messages? The latest one I received was someone wanting to move to Canada asking me to contact them. Is there a report as spam button for private messages. Anyway to block those people? Do you ignore or report th...
Resolved! Clicking on the Badges Disappears
So, I noticed I got a badge for being Top 25% Contributors, that's pretty cool I thought. So, I thought there would be more information, so I clicked on the badge, and it disappears from my page. I click on the other badges, and it also disappears. S...
Cannot reset password/login
@CS_Agent Tried to reset password - got an e-mail to do so but the link immediately expires? Can't seem to login. Please help!
Moving to the US
Does anyone know if it's possible to have a roaming plan on the US with a deactivated Canadian account? As in, if I purchase and start a US roaming plan before my plan expires in Canada, will I still have service in the US until the roaming plan exp...
Local area code is treated as long distance!
Greetings, I have province wide calling, with 200min long distance add-on, I was calling a local number within the province and my long distance minutes were all used up! My number has a 403 area code and was dialing a 587 area code, which is a local...
Resolved! Number port question
Hello I am wondering if it is possible for a friend from wind mobile, to port her number and take over my account with her number. I am on the $120 / 12 gig plan. Is it possible for her to port her number and keep my plan?
Does anyone follow PM on Twitter? Curious about your thoughts
Just curious on people's thoughts on the PM twitter posts. They are the only cell phone provider i follow so not sure what the other companies tweet about. I am probably going to stop following them as I dont see how most ot the posts are really r...
Transaction Balance Write-Off
I had money in my account balance yesterday. However, due to unforseen circumstances, I had to immediately change plans to a different carrier and deactivate my Public Mobile account. However, the money that I had in my account balance was charged an...
Moderator Team
i got a text message saying my payment will be due on September 11 but its actual due on September 28 . This was date change was dur to PM not deducting payment on time. i emailed asking that automatic deduction be reactivated but the date is off......
Automatic Cancelled Outgoing Calls
My phone will is automatically cancelling outgoing calls to one phone number. That number is able to call me, but I cannot which means the problem is with my phone. I already rebooted my iPhone and also I have reset the network settings. Still this ...
No service
Site configuation was obviously was created by someone who smokes pot.This is radiculous - there is no sense in anything on the web. Your robot apparently gives outdated information. The pages doesn't look like he is referencing to.Now, I do not have...
Resolved! US roaming did not work
@Saray_O @Mary_MHi guys,So I purchased this add-on but it never worked when I was in the US. When I check my account, it shows that my data used is 0 / 500 MB.I'd like to request a refund.
Can't receive incoming SMS or calls
Hi there, I've had an account with PM for quite some time now with no issues, using the same phone with no changes to hardware or software (Google Pixel). As of sometime in the last 72 hours I've been unable to receive SMS or incoming calls. I can se...
calling 611 to check addon usage.. sending to live agent
heading to the states and wanted to check out 611. In USA i believe 611 will not work and will need to call teh 1800 number) Anyways the prompt said my plan will be pay at 2am est on my renewal date and plan will be renewed at 5am (this second pa...
Reactivating my account
Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around. I had just ...
10 days US roaming and extension afterward??
Hi, I started US roaming 10 days ago and it has finished now,however i tried to go into selfserve and add more, it did not show me options this time. It gave me US Talk & Text bundle for $15 only and no DATA options. I purchased another $15 option to...
does Public Mobile have any or is planning any options for smart watches that need data?
such as Apple Watch? can that device share the data on my phone? or some accomodation be made?
