Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I've had an account with PM for quite some time now with no issues, using the same phone with no changes to hardware or software (Google Pixel). As of sometime in the last 72 hours I've been unable to receive SMS or incoming calls. I can se...
heading to the states and wanted to check out 611. In USA i believe 611 will not work and will need to call teh 1800 number) Anyways the prompt said my plan will be pay at 2am est on my renewal date and plan will be renewed at 5am (this second pa...
Hello guys, I need help with my reactivation as my account was suspended because I was away for a trip for two months (July & August). However, before I had left I paid for the month of July and canceled Autopay before August came around. I had just ...
Hi, I started US roaming 10 days ago and it has finished now,however i tried to go into selfserve and add more, it did not show me options this time. It gave me US Talk & Text bundle for $15 only and no DATA options. I purchased another $15 option to...
My plan includes unlimited texting. However, I can't receive or send any text. If someone sends me a text, my phone will show that "you were sent one message, but your plan doesn't include texting". Can anyone help me on this? Sue
Long story short, I set up a plan change about a month ago. A little over 2 weeks ago I noticed my self serve was messed up (not showing the correct amount due, not showing the correct plan change, etc) so I sent a message to the @CS_Agent on August ...
On Sept 2 (1 monthinto my plan) I ran over the 9Gig data I paid for on my 3 month contract, due to Facetime usage while travelling. I immediately added money to the plan, but although I can text a week later, I do not yet have data access. How do I...
Dear Public Mobile, There seems to be a bug in your payment processing system. AutoPay was turned on for the account, but I received a text message today afternoon saying saying "Your plan did not renew because we did not receive your payment. Make a...
Got a text message from PM just a couple minutes ago, it was a survey. Wondering who else got this. It consisted of 5 questions, but mostly concentrated on whether or not I used the Community, and how often I use it and if I was satified with the ...
hi, my phone was suddenldy lost service yesterday morning, i still have lots of unused data and i couldnt use text msg and calls. need to be fixed assp!! thankssssss
Hello, I'm wondering if I will receive text messages while abroad (either in the US or international) if I don't have the roaming addon. When I was with Fido, receiving text message was free even when I was travelling abroad. Is it the same with Publ...
Very interested.PM suggests me to switch to koddo.for me couriousness, PＭ is going to discountine? Public Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of d...
Hi, I am looking for some assistance with my renewal date.I currently have exhausted the data on my plan, and have purchased multiple data-add on due to certain cirumstances. I have a couple of questions: Is there a way to move up on renewal date?If ...
So I feel as if I got the short end of the stick because public mobile locked my account I've been trying to get in for MONTHS and no one has helped me. My plan was changed without my consent and I don't even get texts for promotional offers like ev...
Hey all - can someone shed some light cause I'm a little confused. First off I'm with Bell - and they are literally giving it to me up the #$%. I somehow found PM and trying to navigate the plans and what they mean. No contracts but you pay either...
Freedom Mobile has their regular weekend sale on now and every weekend. Public mobile has their regular 3g (Bonus gig- $40 and $50) plans on promotion every single day. Is it a sale or is it a regular plan? That is the question. I think they are re...
I signed up for a plan but forgot to add Unlimted Provincial Talk.I only wish to pay for the additional cost of adding Unlimited Provincial Talk - not pay for an entire new plan.How can I do this?
Hey guys so I got a new job and they're offering me a phone plan and I wanted to keep my public mobile plan (grandfathered 4gb for 40 a month). So most of my clients have this phone number. What I wanted to do was port this number out to another carr...
Hi there, I have added the $10 day add-on for text but has been unable to get any text. I need it for 10 days in Canada, can you please activate it for me? If the texting is only allowed in the states, can you please help me cancel that and upgrade m...
Was gone for 4 days in the backcountry. Once I got cell service again, I get two messages from Public Mobile: the fist saying that my data is at 75% and the second saying that my data is at 95%. I tried to use the internet and I get redirected to the...
back home in Canada after 6 days in the US...roaming worked well while there...received a message last night that my US roaming package would expire today and from that point on, I am unable to receive text messages...I can send texts, make and recie...
Hi Admins, I'm attempting to make a payment for $110 on my account, however it's not going through, i've just spoken to my credit card company, who says there is no hold and just tried to do the payment while they were on the phone, they say they did...
