Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,My plan expired last night. This morning I attempted to go to a new plan and make a payment. When the payment is going through I keep getting an error message saying that it can't go through at this time. Btw, the last message before confirming...
I am completely without service. There is nothing wrong my credit card. I need my phone ASAP as I am on a job that needs constant contact with my employer today for updates. From what I have read in the forum this seems to be an issue for many? Am I ...
looking to take advantage of that koodo deal for PM users, bad thing is my phone got messed up and i lost the text. A rep at koodo said they needed to see the SMS. Is there anyway to get it resent? Thanks, PM user
@CS_Agent Hi, I was helped by a community specialist back on July 4th regarding an issue where my account was double charged for the $25 ($81 90 day plan) promotion. I was told the resolution of the refund would take up to 3 business weeks (it's been...
So to start off, I agree it should be a one step purchase but I did find that the site clearly told me that the money for the addon was added to my account and never told me I had purchased it. Service was great automatically picked the US network d...
My plan payment is due tonight. I went in to make a payment and my plan says expired. Is there a mod that can help me find a plan that's the same for the price and get my account back up
Posted Tuesday June 6 2017____________________Telecom InnovationMore mobile competition around cornerThe Minister of Innovation, Science and Economic Development (ISED), at the Canadian Telecom Summit 2017, announced a more pro-consumer, pro-competit...
Hello, I'm planning on visiting New York this October 2017. My question is that if I were to purchase the USA talk+text+data (250 MB) add on for $20, when does it start? Is there a way to set a date for it to acitvate if I were to purchase it ahea...
Callers leave messages in my voicemail, but I am unable to receive them.It seems that my voicemail messages are not saved.I can dial in to voicemail, navigate menus, but there is no messages.
Hi @CS_Agent My AutoPay was scheduled today, but my profile has indicated that it didn't work and my plan has expired. My first intuition was pay manually the balance of $111, but it went straight into my Available Funds, instead of reactivating my ...
Hi there, I forgot my login password, keep trying to reset it almost a month now. Everytime I will click the link "Forget Password" on logon page the email I am receiving very late and the code provided in the email is expired. Please help/guide me h...
Reported phone lost /stolen Aug1 and Sept 1 changed sim and number.Acount i9s still suspended . How do i UNsuspend this phone account and just use my phone . Is that too much to ask .God forbid i could talk to someone.Spending hors trying to sort thr...
I joined last year before they introduced 3G and 4G options for their plans. I get 6GB on a 90 day plan at 4G with province wide talk and global text for $120. So if I change it, I lose the old plan, which means I lose 4G unless I want to pay the now...
Updated Jan / 20 In French BelowIf you are in a situation where you feel that never losing calling service is critical to you, peruse the following. Until recently I believed local landline (not cable) service was the optimum. However, my neighbor ...
I had $12 in my account. I need to purchase US Roaming addon, but when I tried adding it, it said I had insufficient funds. It costs 8 dollars. Now I checked and I have 4 dollars in my account but the roaming addon was not added. I'm travelling to US...
I just purchased the 1 gig add on. Can I confirm that when I go to certain cruise destinations in alaska, for the next 10 days, I'll be able to use this 1 gig, and any data I use while I'm in Canada will not count towards the 1 gig?
Hi, I tried to activate another sim card and it states that activation failed. i cannot login with the email i setup for that account also. it charged my credit card though. Please help me set it up. @Shazia_K, @Brooke_C, @Saray_O, @Jeremy_M
What do you think of the idea/concept? As both a business solution and personal experience? personally, I think it's very creative. I wonder how much cost savings there is...
I tried to port my number to koodo and nothing works. Now I'm being asked to confirm my account number but can't get access because the account was locked and SIM was deactivated. I'm being asked for an account number which I don't have and PIN numbe...
It's the first time I purchased and used long distance add-on minutes in a province wide calling account. I thought that when traveling outside the home province, all incoming calls require use of the add-on minutes and outgoing calls outside the vi...
