josegonzalez

[Josegonzalez]

my plan is not activated 

[wetcoaster]

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@Josegonzalez wrote:

Je n'ai toujours pas activé mon plan depuis 14 jours ... mon numéro est 450-xxxxxxx

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Avez-vous communiqué avec le team moderateur?  Cliquez ici pour composer une message aux @Moderator_Team, ils peuvent aider.

[Josegonzalez]

Je n'ai toujours pas activé mon plan depuis 14 jours ... mon numéro est 450-xxxxxxx

[Michael77 · Accepted solution]

Good luck. The mods will be able to get you up and running. 🙂

[mtfolks]

Like @ShawnC13 mentioned, PM the mods using his instructions with your info and your issue and they should be able to fix it pretty quickly and painlessly. Good luck!

[MoreYummy]

It never works from day one?

If so, are you able to log into self portal and see if its activated.   

If none of that works and you already finished the sign up process.  You need to contact @CS_Agent

[ShawnC13]

@Josegonzalez,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Josegonzalez]

who helps me pay my plan and 5 days have passed and is not activated I can not call or receive calls

[Josegonzalez]

josegonzalezwho helps me pay my plan and 5 days have passed and is not activated I can not call or receive calls