Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did not pay in time to get my service renewed automatically, but after 1 day without service I topped it up and reactivated everything. Data works, but now no incoming/outgoing texts/calls are going through. It seems like texts are sending, but the...
My phone changed the region (itself?) And told me I have a long distance problem but i'm at the area where the phone was always used but it still says it couldn't complete my calls even though it said I already paid!
hello I really need some help please,my old public Moblie chip got damaged, and i had to buy another one.... i activated it lastnigt, i paid 36 dollars, then tap up another 25 dollars this morning. i just want to know why is it i am not able to talk...
I was thinking, What would it take to get things more equal, on even playing Field? What IF Canada Fed Gov Dismantles CRTC/CCTS, and Replaces it with a Combined Entity with 110% Autonomous Broad Powers to maintain the Balance? I'd call itCenters for ...
Can someone help me @CS_Agent I'm trying to register a new SIM card to get on with PM but it keeps declining as well. Probably tried 20+ times with various address formats. Is there someone I need to PM?
Hello, I just recently noticed that I DO NOT have 12GB of data over the 90 day plan. My “plan details” show 12GB, but my Data & Add-on only shows 6GB. Mods please fix my plan
hey I vaguley remember a topic similar but could not find it. is there an easy way to reply to private messages and include the original text? i try to copy and paste some of the past messages but really even that is not ideal esecially when we are ...
I bought a moto g4 play telus locked phones a while ago and I'm still on june 2016 security update. Which is more then a year behind. I am wondering if telus tends to block android updates because the phone is definitely on 2017 security updates. Thi...
I am buying an locked TMobile phone and I wanted to know if public mobile will give me a sim unlock code. Any help is appreciated.
I have been away from here for over a week and not sure if this is a recent improvement. I made the purhcase and it tells me the money has been added to my account not that the addon was purchased
I made payment for US Roaming bundle, but when I was in U.S., I could not send text or make calls or use date, now I am out of U.S., but my $20 was sitting in my account, how can I get refund? will $20 be charged if the bundle expires after 10 days?
Hi if there are anyone I can contact regarding this issue that would be great.I foolishly forgot the password to my account and attempt to many log-ins. As a result, my account got locked when I try to use "Forgot Password" option to reset and retrie...
Hello, I'm on a 90 day prepaid plan and just got the Koodo offer and I do want to switch. The problem, however, is that I've paid till almost the end of October and the offer expires mid September.Is there a way to get the balance refunded to me cred...
I am on a Koodo account now but I was trying to port my public mobile number over at the kiosk, however I am not able to without making a payment to public to reactivate my account... how can i do this without having to make an additional payment for...
Seeing a pop-out window which covers my screen on the right. I'm currently using IE 11 on Windows7 (not by choice mind you). Is this a Microsoft Feature, I mean enhancement, I mean bug, or is it something else?
Hi there, I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo du...
Hi,I have an account that has been disabled (not used since Oct 2016). When I try to login (to recover password) the system tells me: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Is there a way to recover it? On the same note: I do have the SIM...
I just did a check on the plan prices... yes, I am still shopping around for my other line... and I noticed the following prices: $195 90 Day, Canadawide, Global text, 9G LTE$240 90 Day, Canadawide, Global text, 18G LTE I remember them being $185 and...
Hello, I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mo...
Hi there, I need a GST receipt for payments made. I have to say this is quite the process to get a receipt which is, with any other company, automatic. Cheers Dave
I'm in the states and used up my 1GB in less than the 10 day expiry. Am I able to add on another 1GB for the rest of my trip? Thanks!
FM has another promotion this weekend. It would be nice to see some new and exciting promos from PM that target both new and existing customers.
I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...
I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email s...
My renewal date isn't until Sept 9th, but just now I noticed something really weird. I'm changing to a 3G plan from a 4G plan, and it's not going to go well. My selfserve says that I only owe $46 on Sept 9th, when I actually owe $106. These two scree...
I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?
The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...
@Jeremy_M New site is looking nice. I noticed the new promo page is only showing 3G promos and no LTE promos. Does this mean the LTE Promos are ending/ended ? or was it simply an oversight?
Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks
