Cannot update Autopay as my credit card has changed

[IrinaS]

Is there a way for me to log into my account as no matter what I try I cannot sign in.

Furthermore, the reset process tells me that my cellphone number isn't recognized, neither is my email. This is very frustrating and now my only option to pay is to purchase vouchers at Shoppers while paying tax on it also.

I don't understand how such a simple process by nature is so difficult for Public Mobile to implement.

[SD08]

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@kentnleung wrote:

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This is very frustrating and now my only option to pay is to purchase vouchers at Shoppers while paying tax on it also.

dont you pay taxes on everything already?

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All amounts seen in the PM accounts are on a pre-tax basis, including amounts due, available funds, and rewards.  When vouchers are loaded onto accounts, the pre-tax amount is loaded, in order to keep everything consistent.  When it comes time to pay for your plan, the pre-tax amount due is reduced by the pre-tax face value of the voucher (in the form of available funds), and then tax is charged on the remaining amount owing.  So, whether you are paying by credit card or vouchers, you end up paying the appropriate amount of taxes just once.

[kentnleung]

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This is very frustrating and now my only option to pay is to purchase vouchers at Shoppers while paying tax on it also.

dont you pay taxes on everything already?

[SD08]

I would just add:

Password resets are time-sensitive, so be alert for any response from the moderators, and don't delay once you get the reset message.

[Taekgun]

@IrinaS

Sorry your having difficultly getting into your account to make changes. As the reset process isn't working, you'll need the help of a moderator to get your account sorted out, get access and make the change to your CC info in self-serve

Send a private message to @Moderator_Team, include your following info:
- account number
- phone number
- sim card number (if you have it)
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

*** I’m here to help but I’m not a PM Moderator, so please don’t private message me with any of your account information. ***