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It's not letting me pay for my bill

AlanQ
Good Citizen / Bon Citoyen

Initially 2 days ago, I had the auto-pay expired glitch, and my plan failed to renew. Moderators told me to make manual payment and try a different card. So I put in a different card, and this happened. I had 12$ balance from Autopay rewards, then I got another 35$ somehow. It says my next payment (even though I have no active add ons) is in January for 0.0 dollars. How do I make a manual payment/renew?

 

 

3 REPLIES 3

AlanQ
Good Citizen / Bon Citoyen

Nope, now I have 72$ on my account. It's not letting me pay 120$, because it always subtracts 'available funds' from the total, and only lets me pay 48$.

pakmode
Deputy Mayor / Adjoint au Maire

^  +1   Hopefully the overnight processing fixed this up for you OP. 

NDesai
Oracle
Oracle

@AlanQ It seems like you will need to let the system do its thing that renews at night and completes the process by the morning. The way the system bills you is somewhat confusing as it gives you credits and then charges for separate services such as Talk, Text or data. Eventually, the final total comes to the plan price minus any rewards or available balance. 

 

So, check the account status tomorrow morning and see it changed anything. If you still don't have service or your plan is still not renewed, contact a mod by private message. 

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