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Accidentally added 200mb??

jblackwell
Great Neighbour / Super Voisin

Hi there,

 

I ran out of data this month and in my attempt to buy myself more, I think I accidentally added 200 mb to my account every month! I just wanted to top up for this month, not every month to come.

 

Help! Any ideas how to fix?

 

Thanks in advance 🙂 

3 REPLIES 3

jeffster1970
Model Citizen / Citoyen Modèle

@jblackwell wrote:

Hi there,

 

I ran out of data this month and in my attempt to buy myself more, I think I accidentally added 200 mb to my account every month! I just wanted to top up for this month, not every month to come.

 

Help! Any ideas how to fix?

 

Thanks in advance 🙂 


How do you know that you did this?? And if you did, I am sure there is an option to shut it down as well. 

 

I realized, actually, just today I never cancelled my MLB subsription, and I guess MLB continues to charge for services not rendered. A little differnt, sure. My point, though, you should see an option to cancel. 

 

That said, looking at the add-on packaging, I am pretty sure you can't automatically have add-on added every month automatically. I can't see where that's a provision. 

ShawnC13
Oracle
Oracle

@jblackwell, I don't think you added 200mb for every month.  The addons are a one time purchase and carry over any unused data until you need it next.  So if you use 100mb and then y our plan renews you will ahve 100mb left and could use it 6 months later or whatever it might be.

data.PNG

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

passiveegg
Model Citizen / Citoyen Modèle

just wanted to clarify, you only want the 200 mb for this month only until it is done right? 

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