Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Any way to get the $25 for unlimited talk & text plan

Hi @CS_Agent I bought a SIM online and it got "delayed" in the mail. With that, I just got the SIM and wanted to activate it with the $25 Unlimited Talk & Text plan (that is normally $30). Is there anyway to grandfather this plan for this first set-u...

1G Data Add On

Hey all,I added the $30, 1G data Add on to my plan last week but it isn't working. It shows up on my account as having been purchased, but the only time my phone connects to the network is when I'm also on Wifi. What gives??

I can't figure out what email I signed up with

I cannot figure out what email i used for self serve to reset my passwordWhat can I do?

More Moderators Joined the Community

On behalf of the community and oracles, welcome to the community. As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related iss...

Ongoing wireless promos

From MobileSyrup (derp not mobilicty), heres a link with all of the mobile promos going now this week, given the recent "promo" on public mobilehttp://mobilesyrup.com/2017/07/17/rate-plan-smartphone-canada-carrier-july-17-july-23/

Data Usage detail

Trying to figure out why data usage is so high so want to look at daily usage but can't seem to get that anywhere. Main screen shows 10+ gb used but need to know when to figure out if there was a particuler day that ate up the data. Usage history i...

Resolved! A Needed Feature on the forums. Data Saving Section.

Its obvious to me that aside from the issues with PM, of which there are loads. There should be a section dedicated to helping newbs save data. This would include OS Specific advice, hacks and tips to help get the most of the data PM is barely givi...

Switching Credit Cards for Automatic Payment

I am trying to switch credit cards for payment and the following message appears: "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been...

Where to find Total Amount paid (including Taxes)

I was wondering where I can access the total 90-day amount that I paid to Public Mobile, including taxes? I require this information in order to send my expense report to work. 'Transaction History' does not seem to include the taxes for some reason....

Bonus Data - Promo Offer

Hey, I switched last month and i was supposed to "see" the added prmostional data in my account within 72 hrs...still dont see it, am I missing where to look?

Resolved! I bought 200mb but I didnt get them

Hey there, 2 days agow I bought 200mb data (10$) but i cant use them, what can I do???

Resolved! Access Phone Records

How do i access my phone records to see all incoming and outcoming calls from earlier this year? This information is not saved in the phone itself.

Activation failure

Unable to activate a new SIM. Added all the data on the online form, new SIM, requested a new cell number, entered payment info, etc. Received error that the activation process failed and that I need to contact customer server. I am unable to logi...

Resolved! Voice Mail

Which is the "correct" number for voice mail in Ontario?

Hi, my 20 us roaming only had call and text , but no data

Hi guys,i purchased 10 days $20 us roaming plan which include call , text and 250 mb data.However it works only for call and text but not data.Please help

Organising some resistance--fighting for ourselves and other Canadian consumers

I realize we've all been punched in the gut recently by PM's move to either drastically decrease service or to drastically raise prices--what can we do as a community to fight back? I have made an online complaint to the CCTS(https://www.ccts-cprst.c...

Re: How do I contact Public Mobile?

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks

I don't see my 6GB promo add

I don't see my 6GB promo add on after transferring my Freedom Mobile account to Public mobile during the promo sale

Add-ons

I paid for US talk add-on by adding $8 to my account before travelling to US between July 7 and Jul 11. I could not use it. It kept giving me a message that I need to add $ 10. I am not sure why the US talk did not work as per Add-on plan. Please hel...

sent SMS not being delivered to international recipient

I'm sending SMS messages to an international phone number (+90 505 ...). Delivery to that number used to always work. Neither side changed anything (phone, sim, settings, plan) but now no SMS to that number ever gets delivered (although on my side it...

Data speed using add-on with just calling/texting

For all you minimal data users out there, combining a data add-on with calling, texting, or calling/texting plan provides full LTE service. I have personally tested this with a calling only plan. NOTE: data service was initially the capped LTE but c...

New Customer / User: can't log into self serve

I recently a 90-day talk and text plan. I put the sim into the phone and I'm getting bars but when I tried to call or send texts it wouldnt work and would say my plan doesn't have that feature. It won't let me log into self serve either with the same...

I paid for services and I have no data?? Trying to get a response since Friday

Can someone from this company actually help me???I have have paid for my service since July 12th. My text is lagging and I don't have data access. The person who responded to my messages. It has been 3 days and he doesn't read my replies. I am furiou...

iPhone 6S - Data stopped working and no LTE since going on plan

Hello, So my girlfriend who has an unlocked iphone 6s recently switched over to PM and we've been noticing this past month she's been using her data on the 3g network rather than the LTE network instead. What are the iphone settings we need to chang...

Help

No mod has repliedHow can I get my problem fixed?

Double charged

Hi I just changed my plan from text only to talk and text , my plan is up today when I made the change they charged me for my old plan plus my new plan, how can I get this southed out ?

Why PM moving backward ?

The promise of 5G technology starts with ultra-fast connections up to 40 times quicker than 4G, but a more subtle benefit is the concept’s signal prioritization that would give a message warning a self driving car of an impending collision, for exam...

I'm out of here

Due to the number of threads with foul language, constant arguments, and bashing of PM, I'm no longer going to participate in the forums on any kind of regular basis. this USED to be enjoyment for me coming here, and it no longer is.

"Reactivate Current Plan" doesn't work?

Hey guys, so my account got suspended a couple of hours ago because I wasn't able to top up on time (on top of the maintenance). Therefore, I topped up $50 to reactivate my current plan. But nothing has happened and I now have a $50 balance. What do ...

new to PM

I switched to PM yesterday. Everything seems to work almost OK . I am using the home line with the Phone Power company. This line is using VOP (internet) ttechnology very much like Vonage. When I try to call from my home phone to the cell phone...

Community

Forum Posts