Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to know the proper steps in cancelling my PM service and getting my money back please. If its truly self service, where is my option to cancel? If you don't give me the option to cancel on my own, you need to respond to me in a reasonable amo...
Hello my friends i got service yesterday after the painfull wait of 19 days and now the service goes again. when i login for selfserve i got message of acount disabled. Is there anyone can help me.
We just switched to this network and it works excellently. But just concerned about the calls. While calling any number which is in Scarborough or Markham it's saying long distance charges will apply. Plz help me how to solve this issue.
Just checked my account and 2 of my friends, looks like they have started fixing some of the missing referrals and are now appearing again. Good stuff
Hello Good morning Is anyone Know anything about "your account has been disabled contact community for assistance"???
Hello all, I purchased another travel plan for my second US trip, now a my account is suspended? This is the second time this has happened after purchasing a roaming package. I was assured this would not happen again, but low and behold here we are ...
I have switched over to PM from Rogers for about a month now, and I have experienced that my calls drop very frequently. I have no problems in these places when I was with Rogers. A few minutes into the call, the call ends and it says "call failure" ...
I tried messaging the mods 2 weeks ago but still have not received a reply.. I purchased a SIM card 2 weeks before the promo period ended but never received it, thus as advised I ordered another sim card a couple days after the promo ended. I tried s...
I ported my number from Rogers to Public Mobile around 10 EST on 08 Dec 2016.Issues:1. I am not able to log in with my user ID and password2. Not sure whether my number is ported over?3. Received an error message on the last step page " Sorry, your a...
@Saray_O @Mary_M @Shazia_K Hello to all of you. Being that you're all very busy, I'll keep this as short and simple as possible. - Had a 10 day plan (Not in use, signed up with the intention of a 1 time only trial period before full commitment) - Se...
I've been suddenly without any cellular service (data, text, calls, voicemail - nothing) since Monday. I've posted in the forum multiple times and private messaged moderators, with not a single response from PM whatsoever. There is no indication as ...
Please help bought a brand new unlocked phone tonight and now when that I ported my number over my old sim card no longer works and this one says that it is not supported. I can no longer use my phone!
I have faced the same issue and have rebooted for several times, but it didn't help.
Hello guys anybody knows what would be the procedure of keeping Public Mobile account active so it could be taken over by somebody else if the original owner wants to port his Public Mobile number to another provider? It's just a waste to let the pro...
I've been on public mobile since early November and I thought I had ported over successfully from Telus. Today I've been unable to receive or make calls; I get a pre-recorded message saying I need to have a long distance add on. As far as I know, my ...
My issues with PM has been going on three weeks now. The latest issue started after one of the admins tried to help with a port. I have been assigned a new PM number and I have data and receive texts. The problem is that I cannot make calls or receiv...
Hi guys, I am planing to transfer from Telus to Public Mobile. Can I still keep the same phone number? I am using iphone 7 plus currently. Do I need to order a new SIM card here? Thank you for your help!
Evening, A question to those who have ported from a Rogers Share anything plan. Basically, my parents are both on the same Share anything plan. How would porting in this scenario work if the account # is the same? If I port one of my parents' number ...
I have to port from Koodo pay as you go (and during activation it is suggested to create new number, hence have new PM number). In the self serve, it failed at phonbe numebr "Check Eligibility" (it do not proceed with erro "We are experiencing diffic...
I received the PM sim card yesterday and did Activation. I removed the Virgin Mobile SIM and inserted the PM SIM. Android version is 6.0.1 Re-stared the Note 4.Message on screen:Invalid SIM card Network locked SIM card insertedNext screen is:SIM netw...
I ordered 2 sim cards I'm reluctant to start the process of bringing my wife over until there is a minimal chance of delay. Any thoughts? My process involved 5 days no service.
In a couple of posts, there are references to receiving a text with a verification code, a 6 digit number. Which you need to enter into the web site. What is this code? I never received it. I did receive two texts right away, one told me a had a $6 a...
I PM'd the mods on Nov 20 when my initial activation failed. I got a response from @Shazia_K on Dec 5 saying my port from Rogers had been requested and that I should reboot my phone once I get a text confirming the port has completed. I did get a tex...
Hi all, Wondering if PM offers an international call and data add-on? Anybody knows? Thanks in advance.
Greeting!Moving from Virgin Mobile to Public Mobile. What a great Community you have here. Initially, I have gone with the 30 day option.Looking at "Transaction History," the invoice shows a balance at the bottom of the "Balance" column of $52.00. I ...
I was unable to port my number from WIND (Freedom) 2 weeks ago & I started a thread yesterday asking for assistance. @Shazia_K was great & responded right away. Today I got a message from PM saying I need to activate my SIM. When I filled out the for...
I think the promo wave is over.As of now Users OnlineCurrently online: 76 members 256 guests This guest number dropped by 1000 compared to the last few weeks.It makes me happy to see there is light at the end of the tunnel. This will also give the mo...
Friends, right now, when I access the following selfserve page (change plan) - I see error "Sorry! We are having trouble with this page. Please try again later." https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/
Hi, I am a new PM customer, have been for less than a month and happy with it so far. That said, I have noticed over the last couple of weeks the number of automated telemarketer calls has increased considerably telling me I won something or I am pre...
