[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Reached my data limit
Is there someone that can sort of help me move my payment schedulk up a bit. So i can pay for the next 3 months and get my data for those months? It would save my life..thanks!
Resolved! Referral
I was referred by a friend, but I didn't see any option to name during registration. How does he get his reward? Thank you.
Telus almost reaches 1Gbps benchmark in real-world LTE-A speed test
https://mobilesyrup.com/2017/09/27/telus-almost-reaches-1gbps-lte-a-speedtest/ A truely remarkable acheivement for Telus, 1 Gbps is a ridiculously fast speed for any device on a mobile network. I think it'll lead to increased data consumption and su...
Top up
I'm trying to top up using a British bank card and it won't work can someone help please
Can't send or receive MMS
This problem just started recently for me where I cannot send or reveive anytype of MMS. When I try sending a picture or video the message just gets stuck on "sending" and eventually it will fail, and ask to retry. Its really frustrating because im f...
Resolved! Poor service in Brantford ON
There has been poor service from the Telus network yesterday and today in Brantford ON, southwest area of the city. I know the location I'm working in isn't cellular friendly, however we install an LTE booster a few weeks ago and have had reliable se...
Voucher pin
Hi,My husband bought for me vouchers yesterday for the first time.I can't find the pin #. lol.Can you tell me where I should look to find the pin # on the voucher? Thank you
My data is not working
Can somebody please help me my data is not working on my nexus samsung just got the phone talk and text is working but not my data
Resolved! Can't set up via self serve; what should I do?
So I got a sim card a couple of days ago, and went to set everything up today. All went great, but after I put in my credit card details, I got an error saying it could not be processed, and to please try again. So, I went to try again, except now ...
Resolved! Account Status: Plan Expired
As the title states, on my self serve it says beside account status: plan expired. Exactly 3 months ago, i switch to public mobile, and i am just wondering if i should be worried with what it says about my plan being expired.
Still waiting on my line activation
Opened up 2 lines this weekend, but 1 of them is still functional. Need some help please
Data Add-On plan - data not showing up in Data tab
Hi everyone, A few months ago I had signed up for the $40 promo plan which gives me 12GB every 3 months. I'm trying to see my data usage online and I go to the Data tab, however nothing shows up. Has anyone experienced this before? I know I'm looking...
Locked out
Please help I have been locked out. I have sent an email to the private moderator but no response. Thanks Selina
No Service Samsung Galaxy S6
I recently started using public mobile in August and the service and everything was working fine. This morning I decided to turn on my phone and the result was I had no service. I am also up to date with my bill payment which I paid last week so thei...
Resolved! Samsung Galaxy S locked to Virgin...
Can you recommend a reliable site where I can get an unlocking code?Phone is a Samsung Galaxy S Mode GT-1900M that was used on Virgin Mobile. The firmware version is 2.2.Am also wondering when I get this running on PM, will the OS upgrade?Thanks, Pa...
Resolved! porting from bell
Do you have to pay off the phone before you port or will it auto charge on it's own?
Why has autopay ceased deducting payment from my (perfectly operational) credit card and suspended m
My account has just been suspended. For several years, autopay has been charging my credit card. This has gone on without incident.My credit card is still operational and my current balance is low, yet autopay has claimed there are insufficient fund...
Help: Your system will not authorize my CC.
Hi, I have three separate accounts to manage for each of my family members. I am using the same CC for each account. Today I had to renew two of the accounts payment information when renewing the plan which expired. I successfully authorized the firs...
What to switch DATA plan from 3G to 4G do I have to pay full monthly amount again ?
I want to switch from 3G on one of my phones to 4G because I am having 3G issues with my handset which I believe is a handset issue and not a PM issue. However when I go to change plans it wants me to add another $45 dollars ? Does the amount I have...
Resolved! Data is not working
Hey there!I cannot get data to work on my LG G4. I've tried doing the APN setup that has been recommended in serveral other discussions, but there has been no change. I've even made sure to reboot the phone after changing those settings.If anyone can...
Death of the SIM card??
Apple recently released its Series 3 watch, and instead of squeezing a nano SIM card into it, they've instead put an electronic SIM soldered right on the board. For you techies out there, what does this mean? Does it mean the death of the SIM card? H...
Please Help! My phone was stolen! I don't know what to do.
Please help, my phone was stolen at work, and I don't know what to do. @CS_Agent1. My phone was stolen and I do not have a self-serve public mobile account for it, so I am unable to login into it and click that it was stolen, I am unable to suspend i...
Resolved! is the autopay credit automatically applied to my bill?
I have a 6 dollars auto pay rewards, does it automaitcally apply to my bill and not charged on my credit card?
INFORMATION: iPhone 6 plus to iPhone 8 plus "SIM card Change"
There is no problem when I switched SIM card (for PB) from iPhone 6 plus into iPhone 8 plus.SIM card size is same. And it immediately works in new device! Feel safe about this!
Resolved! Help needed!!! Replacing a credit card
I have registered auto pay and my credit card was expired recently. The auto charge did not go through. I tried to use three different credit cards to replace the old one but the system did not go through. I had to purchase voucher which cost $6 extr...
Resolved! Bonus Data on 4G LTE
Hi everyone, I went to my local wow mobile this evening to purchase a SIM card to take advantage of the 90 day 9+3 bonus deal for $150. When I logged on the computer tonight the deal was gone! I’m surprised the deal just disappeared when it’s not eve...
Resolved! Add on switch to new promo
Hi I currently just took advantage of the new promo sale but I bought my long distance add on with the current plan I have now. When my 90 days is up and I get switched to the new promo plan, will my add on come with me? And also, I have to travel to...
Re: hi I need to change my cradit card info for auto pay
Hi I have to replaced my cradit card i need to update on my payment. i cant able to do. please call me @Xxx-XXX-XXXX . after i enter all my information then finally say unable acceess, i need help please.
Resolved! self serve plan change page not working?
tried doing a plan change for an account in selfserve and couldn't because the plan change page doesn't seem to load complety. I tried two browsers and incognito mode. anyone else does anyone else have this issue or is it just my computer?
Expired Plan
Hi, I was going to order the: $45/30 days on 90 days plan with autopay- unlimited province wide talk- unlimited global text- 9+3 GB 4G LTE data But the plan had expired. I ordered a SIM for shipping before the deal expired, but due to the weekend, it...
