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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

MODs are about to Coming

Hello Good Morning Everyone gets ready as MODs will be here in 5 minutes

Success! Porting from Bell Mobility to PM

Just a quick not to let PM know that I finally ported my number from Bell Mobility over to PM and it was a blazing success! Slicker the snot on a roosters beak! I followed the porting instructions verbatim, along with the advise from dozens of threa...

Resolved! Urgent!: account suspended early. In USA and cannot add more roaming data

Account started end of Oct on the 90 day plan with AutoPay (according to account page: Next Payment Date: Jan 25, 2017)Currently says "Your account has been suspended. Make a payment to reactivate your current plan." even though I have over a month l...

No incoming texts

Everything was working fine up until midnight last night, but from then on I have been able to text out successfully, but not receive any. I hadn't been receiving emails either, but for now (last hour) that seems ok. Some calls come in, others go str...

Resolved! Almost 1 month with No incoming Calls or texts....

I am becoming increasingly frustrated at the inability to be able to contact ANYONE.... I have been without the ability to receive incoming calls or texts for almost 1 month now..... and whilst I accept that the error was initially due to an incorrec...

Resolved! Switching from Koodo to Public Mobile- can I use existing SIM card and keep my phone #?

Hi everyone, I'm currently a Koodo customer and looking to switch over to Public. I'm probably going to buy an unlocked NextBit Robin and sign up. I have an existing phone + SIM card with Koodo, and I understand that Public Mobile uses the Telus/Koo...

Number Ported without account being created

Looking for help - started to sign up for account with a port from Rogers but when realized teh $40 promo plan was not showing up I cancelled the process. Seems that my number has been ported away from Rogers but nothing set up with Public. Rogers ...

Sorry PM

I think I owe PM a bit of an apology. Don't get me wrong, I am upset about the wait for response, but I have been shortsighted. I was thinking of only my problem, and not the plethora of other people who are having the same if not worse problems. Not...

Use credit on someone else account?

I want to pay for my wife's account. Can I use my credit card instead? Change it in self-serve page?

Resolved! rewards not showing in acount coming due

I have rewards in my account but they do not reflect in the renewal amount. Why?

Office of The President Has Been Called

I really got to say I am disappointed how Public Mobile has handle this inquiry, as mentioned an effort would be made to contact Telus Corporation and the call was made. I had an opportunity to speak with a member who representative the President and...

can't activate new plan

Hi, I am trying to change plan for the one-month province-wide talk 27$ plan. My last one expired a few days ago and my account is «suspended». I paid the cost of my new plan, plus I'm supposed to have a credit of 20 bucks in my account. Although my ...

Resolved! Should I risk porting another number?

Hey people!I am a new customer to PM. I transferred from Bell a couple of days ago and experienced the porting problem that most people are experiencing right now. I had to send a message to a Mod and will patiently wait for this to be resolved. I h...

Resolved! Account suspended after US roaming addon expired

Hi Having an issue where my account is suspended following the expiring of the US roaming addon. My 3 month plan should be expiring in February but my account is set to expire in a week due to this issue. Could someone please advise? Based on what I...

Resolved! Port Number from kodoo

Hi,I'm trying to port my number from kodoo and I keep getting this message: Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records • Equipment Serial Number doesn’t mat...

Can't log in, auto pay did not work. Help please

I have never had this issue, On Dec 10 I woke up with a text saying payment couldn't not be taken out, so I assumed funds, but wasn't, tried to log in and it wouldn't let me log in, I tried to reset password, but no answered I wrote down when filling...

Resolved! Please read. No service and no account after a month

Hey everyone. @Shazia_K For those was charged on the credit card, and receives no service that was agreed on the contract, and no support, and want to get a refund. Reply here with:1. How much you were charged2. How long you have been without service...

Resolved! waiting since November 23rd for response...need this resolved before Christmas - it's a gift!

It appears that when I tried to set up an account for my daughter with PM, all went well (including inputting the SIM card number) until the very end of the registration process when we were bumped out. Over the next few days I noticed that my Visa w...

Calls out have stopped working. Help required!

Hi - so I joined PM during the $40/12GB promo (who didn't?!) on November 18th and have been super happy until today (December 12th) when I tried to make a phone call and got a recorded message from PM saying calls are not included in my plan! News to...

New moderator?

Hey not to be weird but is @Tony_T a new moderator? Maybe I'm just completely lost. If not, welcome to the community @Tony_T

Resolved! Where is the best place to post a suggestion for the PM website?

I'd like to suggest that: in the time postings under "Date and Time" in the Usage History be either in 24 hour time, or indicated AM/PM (so one could tell what time of day things were happening), and also that: under Add On Usage, could there be an i...

Can't seem to Port-In another number

Hi, I tried numerous times trying to port-in a number but it doesn't seem to work. Can a moderator or somebody help me?

Resolved! Telus now has Wifi Calling with iOS 10.2 update, will PM follow?

http://www.iphoneincanada.ca/carriers/telus/telus-wifi-calling-ios-10-2/

URGENT: NO SERVICE SINCE NOV 19

Hi... I switched my dad over from Wind mobile a few weeks back just prior to the promotion going away. At the time it said the transfer went through however there was an error but we later received a confirmation email nonetheless stating that Public...

Resolved! SIM card stopped working

Hi, I have been enjoying PM service so far. However, my SIM card stopped working all of the sudden. I have an unlocked IPhone 6 plus. After inserting the SIM into my new unlocked Lumia 650 phone,the SIM stopped working. I reinserted the SIM into othe...

Resolved! Day 24 no service!

I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...

I cannot receive text messages (sms)

It was okay. I was upset about some other issues. This time, I don't receive sms text messages. I can send out (many of my testers received it) but I don't receive any. It's been like this since last Monday. ...been a week and still no solution. I've...

Cannot turn off my Call Forwarding after returning from USA

Hey Everyone, I am using an android phone and I cannot seem to turn off call forwarding on my phone. It keeps saying Service provider unaavailable or does not accept call forwarding if line is busy or unanswered. The main call fowarding for all is t...

Resolved! What does it take to get service around here?

I have sent three PM's to mods about porting my number over the past two days. One said she PM'd me and my inbox is still empty. My number has not been ported. I wouldn't mind support using forums such as this for support, if they worked, but this ...

Resolved! Got that Magic Text Message

I received the "Port Complete" text message this morning. My phone now works.It take 10 days, but I am happy. My private message to the MODS about the port, remains unread.Should I delete it?

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