[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Didn't want to hijack oracle announcement thread: Wording of Community rewards
I was writing this post in this thread but didn't want to detract from the heartfelt messages to @srlawren but still wanted to raise a point of view. @Brooke_C I like the fact that you are asking for input on who should be the next oracle and I ha...
Resolved! Data STILL Not Working
Hi Guys I made a post last week about data not working on my iphone 4. My husband also has data that does not work on his Acer Liquid Zest. We re followed the APN instructions. Still not working. Does someone know what could be wrong? Thanks
New data plan inquiry
I was just looking at the newer data plans. I saw one that says 2 + 2GB bonus data. What does that mean? Does it mean i get 4GB?
Public Mobile Email address .
Hi,Can I get the email address for Public Mobile please.
Resolved! Problems with renewals
The last 2 times I renewed my plan and the last 3 times I added extra data, I was met with my account telling me I owe 0 dollars, or unable to add money to my account (even though the system has no problem taking my money from my bank, it is unable t...
Resolved! First Time traveling to the US on PM. Added 10 day 1GB data.
Hi there, I am flying to California later this evening and have added the US 1GB data for 10 days option. Will it automatically work when I arrive or do I have to put in different apn settings? Thanks
Some OnePlus 5T photos (WARNING: post contains lots of images)
Took a few. Thing is a dust magnet, sorry about all the fluff. This is the phone, in midnight black, wearing the smoked (mostly clear) TPU case that comes in the box. The case seems quite protective, and even features corners that are raised up (o...
Resolved! I am Canadian in the US and trying to add package to text in US.
Hi, This is my 2nd time in US since having Public Mobility as my provider. The first time I had added and paid ($8.00 for 10 days) "Text - US Roaming - Unlimited Text" but was never able to text in US. I now have autopay set up and yesterday added ...
Confirmed: OnePlus 5T works great on Public Mobile!
My OnePlus family has grown, with receipt of my new OnePlus 5T yesterday: In case anyone has any concerns about the 5T, I can confirm that it is definitely compatible with Public Mobile. The phone is only available unlocked, and aside from two stor...
How to delete old account so that I can create a new one?
I was signed up with PM last spring. I stopped in May and now that I'm back in Canada, I want to sign up again. I tried to log in but couldn't. Being told that "login is disabled" on my account. Contacted Mod and she told me that I had to buy a new S...
Debating Plan Change from 120$ for 12gb
So I'm a tad stuck now. For months everything was fine. Now I'm starting to use more data then previously and I think I finally need to upgrade my plan to compensate for that. I got lucky and got the 12gb for 90 days at 120$. Hows the public mobile 3...
Resolved! Plan Change
I have a quick question. I'm waiting for a good promotion and wondering how do you change plans if you can't do so on self serve?
International Texting on my plan
Didn’t fully understand the correct answer when I searched.. I have a Canadian plan which is call province wide... international texting and Data- I am going to the US for 3 months, will I be able to send text to Canadian numbers from the US when I a...
iphone locked
I have an iphone 6 locked to a carrier. I wonder if there is a way to discover that carrier. The phone is factory reset, and I have no access to menus, however I know imei. Thanks
Trying to activate new plan but charged for old plan?
Hello! I was gone for a few weeks so I did not pay my public mobile payment on time so service was deactivated (as expected). However, when I tried to start a new 90 day plan, and after paying for it, only the amount for my previous 30 day plan was t...
Resolved! Calling an Out of Province number but they ARE IN the SAME PROVINCE
Hi there, I've just come over to PM from Freedom and so far it's going great. Better reception. HOWEVER, I tried to call my girlfriend and it said that I was calling an out of province number. Now my girlfriend does have a Quebec number and I have a ...
Data not working on ZTE Axon
Hi, The data on my ZTE Axon is not working. I redid the APN, but it didnt work. I also tried putting my sim card into another phone and data worked prefectly fine on that, so is my phone just not compatible with PM data? Thanks
Is the network is down in Kanata?
I have an iPhone 8. I joined PM recently. I've had "no service" all day. I rebooted the phone a few times. I've reset the carrier settings. The phone still shows "no service". Help, please?
How to renew bill before end date
I am out of data and need to renew my account. Is there a way to start my billing cycle . I can call and but need data
US Roaming Payment
I tried to purchase a talk and text US add-on for $15. I have clicked purchase thinking it was all done. I went back to the overview page and it still shows that my account has a $15 balance. Is there a reason payment didn't go through on my online ...
A Top 0.5% Spot Up For Grabs!
I will not be very active for the remainder of this month (and perhaps for the next little while), so I won't be challenging for one of the top 0.5% badges at this time. I've had a solid run of 10 straight months holding one of these spots but I'm le...
What does a 90 day plan mean?
Hi, Can someone please explain what it means to be on a 90 day plan? For example the $60 5GB plan is said to be $60/30 days and is a 90 day plan. Does it mean you pay for 90 days a time, or does it mean you are guaranteed this plan for 90 days at a t...
Zoomer Black Friday Promo.
Hi Everyone,Just thought I'd share this Zoomer black friday deal I saw on RFD. 36$/mo 2gLTE- 400 min. unlimited from 6pm & weekends. I was out of town so I didn't see it until now but I think the deal has been on for a couple of weeks. Anyway, I sure...
HOW DO I GET HELP
HOW DO I GET HELP ON THIS SITE I CANT LOGIN
Resolved! 3 short beeps before every conversation and cut off at less than 1 minute!!!
Hi Shazia_K. I am having this exact same problem—3 short beeps and then cut off. I just reactivated the 10 day US roaming talk and text plan while working here in Alaska, where I really need my phone for very important calls. Could you please help me...
Charged extra $6 for no change in service?
Hello, I am on a 90 day prepaid account since November of 2016. For the last 4 payments I paid $122.04 (includes tax). For November 2017, I was charged 128.82 with no change to my account. What gives? Anyone know why? Thanks,Richard
Resolved! iPhone
All iSheep hungry folks on Black Friday FM have big discount grabbed it
Resolved! S7 phone not compatible?
Hi everyone, I'm new here, investigating the idea of switching to Public Mobile. I have a Galaxy S7, factory unlocked, currently on PC Mobile network. When I entered my IMEI in the compatibility checker, it said my phone would NOT work on the PM net...
Bought the wrong plan, then tried to fix my mistake with add-ons
I'm only in Canada for a few weeks; my US carrier doesn't offer data roaming. So I thought I'd just buy a data-only prepaid plan and use it on a spare phone. So I got a SIM at Walmart and signed up for "4 + 2GB BONUS at 3G Speed" with no voice or ...
Reset password to access self serve
I can't log in to my account. I have requested forgot password but no one has responded it. I need the link to reset my password. Please help!!!
