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Unable to sign in to Account

saugasieradzki
Good Citizen / Bon Citoyen

Unfortunately I forgot my password for an account and when I tried to reset it it told me to contact public mobile. Any help would be appreciated as i need to pay for my plan

2 REPLIES 2

mimmo
Retired Oracle / Oracle Retraité

You need to private message the mods with your request. Include you pin number else include the adddress on account and possibly the alternate number on account

 



Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

closng
Deputy Mayor / Adjoint au Maire

@saugasieradzki,

 

You will have to send a message to the Moderators using the below link, be sure to include your account details (phone number, account number, pin) and your issue and the Moderator team will be able to help you reset your account:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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