[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signal Strength Keeps Switching between PM, Telus and No Service
I have been with PM almost two years and didn't have any signal issues, but in the last few days, I noticed the signal dropped and very weak, ONE bar on iphone and started yesterday, it keeps switching between PM, TELUS and NO SERVICE. Sometimes it'...
Suggestion: New message note/warning
I noticed that people often post their phone number or even credit card information in threads when they need help. Maybe a little note can be added somewhere when a user creates a new message or makes a reply telling them not to include personal i...
Invoice for Last year (Account Disabled)
Hi I have my public mobile account till march 2018 and now i am with Telus. I need to track my payment in public mobile from aug 2017 to dec 2017. I need invoices for all payment i did during that time. My account is disabled on website. please hel...
Resolved! porting question
i want to switch my phone from Freedom Mobile to PM, but i am concerned that my Freedom account will be closed when i port my number to PM. I don't want the Freedom account to close because i have a second cell on that account which belongs to my pa...
LTE light (aka 3G speed) and WhatsApp calls?
So, with that tempting promo out there I'm considering making the jump up from my talk & text only plan, for which I have a data add-on which is on full LTE. I use WhatsApp (and with one particular person Skype) over data to connect with contacts ove...
DONT GO TO WOW! in Masonville Mall London ON
I went to WOW today to sign up for PM because I saw an AD pop up while i was searching the internet for cheap phone plans, I was super excited when i found the 4GBs for $40. When I walked up to the desk to ask about PM and purchase a SIM card the sal...
Resolved! Activation Failed
Tried to active sim card. It showed message - Activation Failed.Sent message to moderators a few hours ago - No responce.Tried to activate again - Invalid Sim number and email already in use.Tried to log-in - doesnt let me.So what the next step? Anyo...
Need Help!
I topped up my phone 2 nights ago.. and still I am unable to make outgoing calls or anything at all. Please help!
US Addon Expiry Clarification
Just putting this out here so when I get the answer I can update the thread so other know. I received a text last night at 9:02 Pacific on 14 June which would be 1202 Eastern on the 15th, saying my US roaming addon would expire tomorrow. We have ...
How to connect lgg3 d8t2 to public mobile data
My lgg3 d852 cant connectTo public mobile data. How do u set lgg3 to b connected to data. Hope to hear from u guysThnx
Can't open my text message to get my 6 digit code.
Can't open my text messages to get my 6 digit code so I can create my new acct. and login. Is there a way to receive it to my email address that is on my registration.
10$ plan
Hi,Regarding the 10$ plan, the 50 minutes talk are also for incoming calls? Thanks,Tal
Resolved! Credit Card keeps on getting declined
I need to pay for the next 3 months. I tried putting in two different credit cards but I get the message Unable to Process Transaction What should I do?
Changing plan
So I want to change my plan from the 90 day plan, back to a 30 day plan. It was due to be paid yesterday so has now been suspended as I didnt have time to get to the convience store and pick up a voucher. Anyways when trying to change the plan, to a ...
Resolved! 40$ 4GB @3g Speed Promo Plan
What a fantastic Promotion! - just switched all three of my family lines over to it! Wish I'd seen it yesterday, before our renewal date - since the future dated change is only July 14th Keep these great promotions coming! Never been happier with a ...
Resolved! Question about available funds
Hi all,I just future dated for the $40 promo plan. There is $37 in my account. Plus, I have $12 dollars in rewards, so the plan will cost me $28 plus taxes. Even though there is plenty of funds in the account to cover the cost, I am wondering if I ne...
My data add-on is not shown
Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to ...
The load for my cell
I just switched recently from Koodo to Public Mobile. I got a load from Esso Gas Station close to my place, but it did not have an unlimited call across Canada. Could you pleas help me. Thanks. Nati
Made payment to wrong account?
I have 2 public mobile accounts. I made a payment to one account, which was actually intended for the other account Is there any way I can get this payment moved?
Resolved! Use all data by accident in one hour
So I was streaming HD 60fps in the background and while I was working and I didn't notice that I was using data. I have 2 months left until my next renewal. I have been a loyal customer for 7 months now, and would really appreciate if I can get my da...
over the data limit
I have lost my pin number and am over my data usage what do you suggest
lost pin number
How to I retrieve or change pin number
Resolved! Moving to the New Promotional Plan (4GB and 40 Dollars)
Hi everyone, I am currently on the 30 dollar plan with cananda wide talk. I just saw that there's a new promotional plan that is 40 dollars and 4GB. I was wondering whether I could move to this plan, keeping all my settings (rewards for example) int...
Resolved! Multimedia (MMS) Messages are Not Sent
Hi everyone, Starting from a few days I am unable to send MMS messages. I first thought it was a problem with the recieving end that the messages are not delivered, but now I've tried with several friends and every MMS I send it gives me an error (s...
Resolved! Auto renew when data runs out?
Ok help me out guys... I am on a 90 day plan, so I have a nice wack of data to use over a 3 month period. Most of the time I do not need that much, but occassionally I am going to use up a ton at once (tethering my laptop). When/if I run out of data ...
Old customer charged but no service
I have been using the same sim for years. I am not a new customer. I was charged the monthly amount by public mobile but they haven't reactivated my service. I have been contacting the mod team for 3 days now trying to rectify this. They keep asking ...
Resolved! Texts registered but I haven't used any outgoing texts?
I'm new to this and just signed up my daughter yesterday. She has not used any outgoing texts however it shows on usage that there have been 7 outgoing texts. Can someone explain? Thanks
Resolved! Refunding an accidental add on?
I was under the impression i had to put on a US data roaming add on BEFORE my plan rolled to the next month! I literally just bought it 10 minutes ago and my husband told me i misunderstood and it is going to expire in ten days, not ten days AFTER I ...
My unused data is going to expire can I donate it to charity?
Data & Add-OnsAmount Used3GB at 3G Speed /90 Days518.097 / 3072 MB I only used 15% of my data and its a long shot but I don't see an option to donate data, can I send it to africa or something else useful? I feel wasteful.
