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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What is the fuss about BRAVOS all about.

I'm a newbie and don't yet know what this entertaining fuss about BRAVOS is all about. Other then bragging rights is there another benefit of collecting BRAVOS.

404 en activant ma carte SIM

J'ai reçu ma carte SIM Public Mobile aujourd'hui. Je l'ai activée sur https://activer.publicmobile.ca mais lorsque je fais le paiement par carte de crédit je tombe sur une page d'erreur:Spoiler404 - File or directory not found. The resource you are l...

Resolved! Re: I would like to add another telephone number with my plan, what I need to do

I've clicked on 'order a SIM card', which takes me to the page where I can purchase another SIM card, but I don't see anywhere on the page where I'm able to enter my email address and ask for an 'invite' in order to get a second telephone number adde...

Texting not working!!

I just activated with Public Mobile earlier today. Service was working great. Now it’s not working.. there’s absolutely no one to personally speak with?-using the iPhone X

In need of help fixing autopayment issue

Hello , My auto payment had an issue with making payment on June 14th because I had to get a new credit card thus making the one on autopayment one invalid. My account deactivation date is September and I recently noticed that I received a offer fro...

Resolved! PDF copy of invoice

Hello I was wondering if someone would be able to help me get a copy of my invoice for this month? I need a copy of it for personal reasons. Thank you for your time!

Takeover an account

My girlfriend is planning to port to a Rogers corporate plan. I want to switch my current PM account to take over her current PM account (I have a grandfather plan and she has a better plan). Is this possible and what are the steps I should take to r...

Resolved! Can't Change plan, Why?

Hi, i wanted to change my old plan for the new $40/4GB promotion, and i cant seem to change it even thought i got funds in my account, can someone help me it would be very much appreciated

Problems

Without auto pay this is always a nightmare, I'm trying to pay my phone bill, it says my plan is reactivated, then it says I have a balance owing and that I have an available balance higher then what is owed the the numbers change wildly when I try a...

can I use my previous SIM card?

I transfered my account to Koodo recently. If I want to use PM for my parents for the data plan, can I give my previous SIM card to them? What should I do to reactivate the SIM card

Resolved! How does one change their screen name?

How does one change their screen name?

Phone intermittently fails to complete outgoing calls and fails to receive incoming calls

I have an Sony Xperia M4 Aqua. It is compatible with Publics network.I am not a new user. My account is up-to-date. I have a talk plan NA wide.My phone itermittently fails to complete outgoing calls or incoming calls. It sometimes works if I power of...

BRAVO all positive and helpful Posts

I suggest that we "BRAVO" all positive and constructive posts in order to help fellow members.

Resolved! How are cash rewards determined?

I do realize that one can earn Thumbs-Up , Stars etc. but how do these rewards translate into cash rewards?

Resolved! 30 day texting add-on

Public Mobile has many great features but lacks a 30-day texting add-on. Perhaps If many of us give this post a thumbs –up then maybe PM may notice and add a 30-day texting add-on.

Changements des forfaits

iPhone 6s SMS sending failed.

Hi I m with public Mobile since last 5 month. Everything was working fine. But now since few days I cannot send SMS. iMessage works fine. I turned off iMessage, reset my phone twice, I did network reset. But same thing. Try to contact moderator & giv...

Billing

How do I deal with a billing issue? My bill was more this month then previous months. I am on automatic top up and also didn’t receive my reward. There is also an extra $10 charge that says 30 days past which makes no sence if I am set up to top up a...

Resolved! Account Suspended

Hello just went into my account and it says account is suspended. I have a $33 account balance and my monthly plan is $33. It said if you have available funds please ignore. So why would it say account suspended when I have enough funds?

credits

My Account was going to get 20 dollar credit for the bill of month June. As per my knowledge, I was going to get 20 dollar credit if we buy the new sim card from Walmart but I haven't got yet and public mobile has disabled my service and they are ask...

Cannot access the internet while making a call?

Hi PM Community! I had an issue that I'm not sure if anyone can help me out with. When I'm on my phone and browsing the web or using apps, data is perfectly fine. As soon as I pick up a call, my bars change from 4G LTE to 3G and the Internet cuts out...

password reset

hi i got locked out of my account. could someone assist?thanks

Resolved! Confirm Correct Plan $40 for 4GB promo

Hi, I just signed up for the $40/4GB promotion and wanted to check if the person signed me up correctly or if I need to change this. From the screenshot below the plan shows within the My Data & Add-Ons but does not show any of the other promotional...

Any benefits to 90 day vs 30 day term?

As far as I can tell the pricing on the 90 day vs 30 day terms are generally the same for the same services. Is there any benefit to one over the other?

Resolved! Data cap notifications / limits

I’m just wondering if Public Mobile sends out text notifications if you hit 80% data, etc., like some of the other companies do? And is there a way to put a limit on your own data use? For example, if I have a 90 day plan with 16GB can I limit monthl...

Change plan

Make my plan to 20$ unlimited please

Resolved! US Roaming Issues - Help Needed

I am having issues with roaming in the US with calls being dropped, no text messages being received and no mobile data. I loaded the US talk-text-250MB add-on on June 5th and it worked beautifully for 10 days. On June 17, I purchased the US talk add...

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