Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated the promo 12GB plan, and paid for the service upto Feb 2017.The phone is used by my daughter, and she received a message the other day saying that plan needs to be renewed, and another today Dec 22nd, saying that the plan is now suspended...
I've created the Hotspot on my phone (Huawei) and used my laptop (windows to connect it, the connection was successful, but I couldn't use the Internet. (The day before it was OK but last night and now it had problem) I'm pretty sure that my phone ...
Season's Greetings / Happy Holidays / Merry Christmas / Happy Hanukkah to everybody here including the PM team! Many of us are appreciative of all the hard work and help the top community members and PM team have put in to handle the support backlog...
Hi, Does global messages can also be used to send texts to Pakistan? As I tried but its says they dont offer.thanks
Sometimes when I make a phone call I get a "call limit reached" message.
When I try and contact support I get an "email address does not match" error. However when I look up my profile I am entering the address that is in my profile. I even did a copy/paste and it still gives me an "email address does not match" error.
Im unable to get any reception and it says unable to connect to network. Are there outages?Just started this morning when i wokeIm located in mississauga ontario
Switched to PM over a month ago, outgoing texts stopped sending after about a week. Everything else seems to work. Emailed customer support on Nov 22 still haven't gotten a reply. APN settings are correct, I've tried uninstalling and reinstalling def...
Hey.I'm just posting to say as of 4am EST this morning, I became a PM customer. My package is 90 days, Canada-wide calling, global text and 6gb of data. Signing up was pretty straightforward and hasslefree. And to top it all off, I popped the sim int...
Hi. I just want to know what should I get for talk and text add on.talk to local only? or all US and Canada?text to NA? or internationally?Thanks in advance.
One of my parent is on old Pioneer plan. Today so]meone from Kodoo called and said they need some papers to be signed at the store, though we get to keep the plan.Is this a real thing?
Anyone that was previously on Wind/Freedom pay after having issues getting pro-rated credit back from final bill? Has been over 6 weeks now nothing in the mail yet
Hi there @Shazia_K | @Mary_M | @Saray_O I switched over from Wind to Public Mobile during the first week of November, and then I bought the 90 Day Plan with 12 gb. On December 13, I received texts telling me I reached 75%, then soon after, 95% of my...
What is the process if you need to change your PM account email? I know it requires contacting a mod but other than that does anyone know roughly how long it takes and what the process entails? Thanks!
I ported over from Virgin Mobile last month and have found myself with the infamous no-service issue - no calls / no texts / no data / etc. The phone doesn't seem the recognize the sim card at all (and doesn't work in other phones either) and I've tr...
I ordered two single cards on November 3rd and it's now December 21st. Where are my sin cards. This is terrible service.
I'm trying to reactivate a suspended account with a different plan. I'm only going to be home for a few days over christmas so want to change from a 90 day plan to 10 days; it won't accept the change as the system seems to require the full payment o...
Limited time offer started today at Virgin: 3 GB for $15/month. Fine print: Any overages in data usage beyond 3 GB will be charged at $10/GBData roaming outside of Canada is automatically blocked to help you avoid pesky roaming feesOne-time connectio...
Need PUK code please - Phone is lockedI apologize as I am new to this forum so still trying to figure it out. I sent a private message to @Shazia_K yesterday and @Mary_M today, but I just read I need to post first to public community first, so I am t...
Hello, my galaxy s6 drops signal at least once a day but never did this while I was on Telus. If it is the same network why is this happening? I have tried taking sim in and out restarting and selecting public mobile as my carrier in settings thanks,
Just wanted to check. A month ago when I logged into my account and check details under plan it used to say "fall 2016 promo". Now it says "expired". Should I be worried about losing the plan when renewal comeso in February?
Let's say I have picked a plan of 10 days, but I did not use auto-pay feature. By the end of this plan, do I lose this sim card and its number?
If I currently have a contract with Telus, and I want to switch from Telus to PM. What is the proper way to do so? Should I contact Telus to end my contract first? Or should I just go activate my PM sim card and port over my telus number directly?
Hello please i really need help from à moderator on this.I made a payment yesterday for a 10 Day plan, no talk, just sms.PLEASE!!!4388767989
I have the US ADD on in my plan, but I cannot send txt messages. I can receive, but cannot send. Do you know why?Thanks for your help Regards Francisco
I understand its a pre paid service, but I pre paid for service I am not reciving. I provided payment on November 15th. It is now December 20th and my plan has not been upgraded to the promotional plan after a mod PM'd me saying it would be done. Now...
Hi all I just recieved a call from my mother that has me a bit concerned and I am wondering if anyone else has experinced it. She is with Public Mobile on an automatic monthly plan. She currently has a flip phone and has a talk and text plan. She go...
I'm still waiting for the promo plan to be applied as per these instructions and am starting to get very skeptical of it not being honored. I sent a PM to @Jeremy_M to do this 4 weeks ago and it hasn't even been read. I even had an active discussion...
I was in the process of setting my mom up for Public mobile, following the exact same steps I used to activate my own SIM card, and at the end of the process it said it could not complete the activation and to try again with a different credit card (...
Hello, I was just following this instructions and when I reached the order summary page at the top it said "Activation Failed" I'm unable to log-in to self-serve account nor am I able to reset my password as it said "Sorry, we’re unable to verify you...
