[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
urgent help! paid US roaming bundle but no services
Dear Sir or Madam, I already purchased the US roaming boundle for unlimited talk with 250M data at September 14 but no roaming service. I can't receive any incoming call and can't make any phone call. the worest thing is that no any support services....
iPhone 5s - voicemail calls me
When ever someone leaves me a voicemail I get a notification and that’s fine.. I also get a call that the caller ID says is coming from my own number. If I answer this call I only hear number tones or the operator asking me if I want to listen to my ...
Activate SIM
Hii had problem activating my husband's card..i tried so many times but failed...i don't know what's the problem
Resolved! Default voicemail number
Hello. Currently, we have only 1 phone in Public Mobile. It's was on a LG G5 and set with conditional forwarding. Now it's on an iPhone 6 Plus, and I find it difficult reverting back those settings. For one thing, I don't know the voicemail number to...
phone#519 xxxxx unable to call outside my area, Plan was for unlimited calling Canada wide uni tx
Contract1xxxxxPhone # 519 xxxx Brigitte H. & John H. Phone# 519 xxxxxxx Both contracts where for unlimted calling canada wide Unlimited universal texting. Cannot call out on either phone outside our calling area. Have sent text messages through my ph...
Moto X4 (retail U.S. version) good to go on Public Mobile, Android 8.1 APN not locked out
For those who got caught up in the Moto X4 half price sale at Newegg this past week ($262.49 CAD - well they claim half price, but it's half off the original price from last year when released), I just wanted to let everyone know that Motorola did no...
Resolved! SIM doesn't work - out of balance
@Moderator_Team I just bought my public mobile SIM card but it doesn't work.... It was already activated at the store and fully paid with $40 plan. Phone number is Online account shows:Please disregard this message if you have enough funds in your ...
Where can i buy a SIM card and get it activated paying cash?
G'Day, Still on the other side of the pond, and can not buy and activate SIM since i do not have a Canadian credit card.Could somebody kindly tell me at which store(s), preferably in downtown Montreal, i could buy one and get it activated paying cash...
Resolved! Flip Phone for PM
Hi, Can someone who is "CURRENTLY" using a flip phone with public mobile let me know the model that you are using. I'm looking for one for my mom. I know there are many out there but most won't work. I personally have 2 unlocked one but they don't wo...
Moderator Team working hours?
Hello,Anyone know what are Moderator Team working hours? I have tried PM Moderator_Team at 16, 9 and 4 hours ago without any reply. I am without a working phone for 2 days?Help Thanks - Tai
Resolved! Getting new sim card
Hello, Did anyone know is Public Mobile is offering free Sin card in any location or online?
cant activate a neww plan
i am currentlly back on my old plan but i wanna change it toa new one
It says I have no money on my account after I entered my new voucher
I just topped up my account with 40$ for my plan, it says the money is there but when I try to activate my plan it says I have to top up again but it shows I have 56$ on my account. My account is suspended, but I’m not sure why this is happening
Resolved! Unable to transfer phone number entered
Hello,I was checking to see if my Telus number was eligible to transfer to my new Public Mobile account. When I enter it, I get the following error: We were unable to transfer the phone number you entered. Try one of the following options:- Make sur...
Resolved! Help needed, account about to be deactivated
Hello, my my account has been inactive for a couple months and I now wish to reactivate it. I’ve put the balance owing on my account but it still says I need to make a payment to reactivate I’ve reached out to the mod team by private message but I’...
SIM & Activation Online Form
I tried to port my number to Public Mobile on Tuesday evening and then got a text message Wednesday saying "Public Moible here: To complete your request please go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. You...
Help
Cant get incoming call it ring busy I can call out and text but people cant call me help
Resolved! Purchased wrong add on
Hi there, I had a 10 day talk US roaming add on, that expired today. I wanted to add another 10 days, but when I went add it, the 10 day talk wasn't showing (and is still not showing). I mistakenly added the text plan instead. Can this be changed ...
Resolved! What exactly is "Old Service Provider Security PIN"?
I did a search but could not find exact information on this. I have an activated SIM card from PM and it works well. I want to port a number from my Bell account which is still active and in good standing. I went to the self serve page and it is a...
$10 for referral should be $50 No-Yes-Maybe?
Think about it, I work for Rogers, I want to put myself out of business, give me some ammunition to sell some plans to folks.
help on porting numbers
@CS_Agent, please help on porting phone number.
Does Public Mobile work in the 100 Mile House area in BC's Cariboo region?
I need cell coverage around 100 Mile House specifically Deka Lake. Does anyone know if it works up there? Thanks in advance!
Resolved! @Moderator_Team need help ASAP my voucher doesn't work and my phone bill is due tomorrow
Phone bill due tomorrow. Need help ASAP!
Cant get the SIM to work on my Iphone 7
So I reaaally need some help right about now, I bought my SIM card a couple days ago now, activated it, requested to port my number from telus, bought a plan, and then proceeded to insert the new SIM into my phone.It hasnt given me any sign of activa...
Billing for data I didn't use
I have been having a problem with public mobile these past few billing cycles. I keep running out of data that I haven't used. I looked today at the usage history and it looks like every day between noon and 1pm, I have a massive amount of data us...
I feel ripped off
I started with a 90dy plan and afterwards when the plan ran out,I wanted to change my plan. Everything was going smoothly but as soon as I topped up my account for the new plan,the ones who are running this childs play company decided to change their...
Self Serve Portal Issue
Hi, Is anyone else experiencing self-serve portal issues? I have been unable to update my CC info, cannot get status of auto top up. I have even went in and tried to get addons, change plan, etc and no information is populating.When I try and Change...
Resolved! Long distances Add-on?
Hi, I just activated $50 for 8 GB at 3G speed30-day plan8 GB of data at 3G speedUnlimited Talk to Canada-wide and the U.S.Unlimited International Text and Picture MessagingNew and current customers are eligible"My question is do I still need to add-o...
Resolved! 2 quick questions ;-)
I have only been with Chatr since the 9th.I have looked everywhere on Chatr for my account number and it is nowhere to be found. 1) Is there a waiting period before you can transfer your number again?2) Do I need my account number to transfer my phon...
Tip for getting payment vouchers @ Canadian Tire
Hi all, I bought some Canadian Tire gift cards from ebates, got 2% off total purchase. Then used the gift cards to pay for gas there. I got 5% back in Canadian tire money I can use for payment vouchers...good deal if anyone wants to try and save $
