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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Please help - I'm stuck in a loop and can't register new account

When I try registering . It asks me for a code and it says that the phone is already associated with an account. i set up two Phones for my kids and now I also want ot tranfer mine from Rogers. I believe I used my e-mail or. I had used my primary an...

Just curious, I keep getting a Call from a 647, More like a Scam call, How do I stop that?

I keep getting this confounded Call from a 647 # and it's becoming more of a Headache. Can a PM Rep Assist me in having this call Blocked or something, W/O needing to change #'s

Re: Effective February 15th, changes are happening to Legacy

So, I came on the forum because I'm unable to log onto my account AT ALL. Every website gives me an error when I go to "my account" or "login", including this one.Then I see all of this nonsense about plans & rates changing BACK IN FEBRUARY & I wasn'...

Re: I can t acces my account

Re: can't get incoming calls

Hi, thank you, but all this computers,vocabulary is like black magicked , I completely lost, I even get to that meditorater, look like my grandkids no gone call me, they don't call anyway, I serious I need help , I'm clicking like dummy - I i despera...

Resolved! my sim card which worked in the summer isn't working

purchased a prepaid card in the summer, haven't used it since then, can't log in to my account bacause it says my sim card is invalid, would like to top it up, phone can't find reception with sim card in it.

Resolved! Alert Ready, is Public Mobile Compatible?

Starting April 6th, in addition to TV and Radio, Alert Ready will be sending life-threatening emergency alerts to cell phones and wireless devices that are compatible with Wireless Pubic Alerting (WPA).In order for emergency alerts to be received on ...

no incoming calls , just outgoing working for me

Hello, I need help please ASAP, my phone was activated on the 9th on March , my outgoing calls and text work fine, but cannot receive incoming. please i need an answer ASAP my number is 438-======= TIA

Plan change button doesnt work

hey gang, I'm going on vacation and Public Mobile doesnt roam where I will be. So to keep my phone number I was going to change to a 90 day plan with no talk, text or data. That came to $25 which I added to the account. When I hit the, change plan at...

My experience trying to recharge my plan

Hello,I had a very unfortunate experience the past week with Public Mobile. First of all, I was not notified when my plan was running out, and Autopay did not work. My texts and calls stopped working. I use this phone as my work phone as well and it ...

Not Receiving Verification Code

Hi, so as I switched to Koodo from PM yesterday, everything worked fine. Port process was super quick but there is a huge problem. Two services (Facebook & Instagram) are not sending me my security codes via text messages. The voice call option on Fa...

Why are offers for new customers only?

I recently became a PM customer and so far I'm happy with the service. But as I was considering switching my plan to a different one and while I was browsing the website I saw that they have a new promotion with 1GB data and province unlimited calls ...

Autopay not working!!!

Autopay cannot charge my credit card even though it was ok last month. Phoned my credit card to ask if there was rejected attempts but they say there were no attempts at all. I cannot login for some reason and I tried to get system to send me psw res...

account lock out

My auto pay did not go through, and now I am locked out. What do I do?

Resolved! Is PM changing LTE+ speeds to 4G for all?

Hey everyone, I rarely post here and thankfully have had no issues with PM, apart from minor problems here and there that were resolved my Mods.I have a Note8 and I seem to notice that in all places where I used to get Lte+ or Lte, I'm getting only 4...

Resolved! Coming back to Public Mobile, need help please.

Hey everyone, I ported my number out sometime in September or so and I wanted to come back. I bought a SIM card already, but when I try to log in it says: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/com...

Amazing plan

So i finally did it, i changed from legacy to a New plan. I took the 90 day plan voice and text no data. They have given me my loyalty reward and autopay rewards and the referral i did while on legacy. Total bill 57 every 3 months. Amazing.

Resolved! Voicemail forwarding number

Hi. I jist made the move to 90 day plan from legacy no voicemail I hate voicemail so i used my forward feature to take out number of voicemail and instead put my home number for the answering machine. But now i realize that i cant revert back becaua...

Moving on.... time to say bye Public Mobile, and soon to the Telus family

Sorry to say that it’s time to move on and make my exit of the Public Mobile community as I have ported over to Koodo, and it appears that I’ve found an option that will fully extract me from the Telus world. It’s been a trip - right from the initia...

Sim card will not work

Trying to find help here is beyond frusterating, i cant just call someone? Anyways, I have a samsumg, I unlocked the phone with Rogers, phone is unlocked, i added my public mobile sim and it will not work, i have already paid for my plan last week an...

Are we able to keep Public plan with kodoo switch?

Am I able to keep my public mobile account if I make use of the upcomming deal? When you sign up to Kodoo are you required to port your exsisting phone number. I was hoping to start a new kodoo account with a new phone number but keep my public mo...

Can't receive calls on a new activation please help

Just activated a new number but can't receive calls can some one help??

Keeping plan active when switching to koodo with long delivery times

My offer to switch to koodo expires March 15th, so I signed up with Koodo on March 7th (5 days ago). My public mobile plan has to be active when the activation occurs in order for me to port my number, but when I messaged koodo, they said that my SIM...

Hi. I JUST Purchased an US Add-On, US TALK+TEXT for $15, 1GB for $20, BUT an Issue

I had to Purchase this for my Mother, as she is going on Vacation, BUT there's NO way I can determine Where in the Self-Serve Portal info is, So, I can't tell IF the Add-On was bought. How can this be rectified? Plus, due to it being EXTREMELY Confus...

Problem sending SMS to 647 area code number

When I try doing it I get a message that Public Mobile does not allow texting outside Canada. But this area code is in Toronto... What to do? Thank you.

I need to recover my password please HELP

Hello I need to recover my password I need it urgently please help me Thank you in adavance for your help Cheers

Resolved! 90 Days Plans are Gone ?

Hi MembersIs the 90 days Plans are gone ?I can't find it under plans. Lately PM is doing really wired and shady moves.

Resolved! upgrade possible?

I am a new customer. Just last week, I signed up for a $30/500MB plan. I see that now $30/1GB is available. Can you upgrade my plan to this one? https://www.publicmobile.ca/en/bc/promotions/30for1GB-3G

Changing to Koodo, PM account is being billed March 14, anyway to avoid the charge?

Hi,As mentioned Im changing to Koodos plan and signed up online on Saturday. Im still waiting for the sim+verifcation, Im being charged on March 14 for $120, anyway to avoid being charged if Koodo is slow to send the sim?

get message saying I do not have a talk plan although I do

Hi - I have a plan with unlimited provincial talk, unlimited international text, and 3GB 90 day data. I recently went to the US for a week so purchased the $20 unlimited US text and talk with 400 mg of data. The whole time I was in the US I could not...

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