Cancelling Auto Pay

[Rascal]

I have a simple question. My husband switched to Koodo to take advantage of an offer that he couldn't pass up. Now he is wondering about his autopay. He didn't go into his account and cancel it before he made the switch. Now he can not go into his PM account because it no longer exists. Can we assume that his auto debit has been terminated or should we notify someone.

Thanks everyone for your help.

Rascal

[Rascal]

Absolutely @will13am, but in my experience, I haven't had to wait much at all. It isn't instant feedback, such as when I would call into Bell or walk into their store to request help, but it is easily as convenient to me as waiting forever on hold waiting to talk to a representative from Bell or Telus. I have spent hours doing that over the years! I like working online very much. I shoot off an email, and it doesn't take very long before I am helped. I'm sure that others have waited longer at times, but this type of service suits me well. I know that it isn't for everyone, but it is for me.

We have also used online banking almost exclusively and find similar benefits. 

[will13am]

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@Rascal wrote:

Thanks again, @will13am. I did contact the moderators and was helped out very quickly. The person looked into it for me and made sure that my husband's auto pay was terminated. 

I really have to commend the moderators in this community. Some people have suggested that going with a provider like PM was not a good idea because of the lack of support. You can't really walk into a store like you can with other major providers or call them up on the phone, but I sure have not found that to be a detriment at all. I have had a few issues and questions since we signed up in July and each time, I have been immediately helped by both the community and the moderators. Many thanks to all of you for your diligence and willingness to help!

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Thank you for your vote of confidence in this service.  The moderator team is short staffed and cannot turn around customer requests as fast as other services.  However, when they are given a task, it is done right.  Is it right to say good things come to those who wait?

[Rascal]

Thanks again, @will13am. I did contact the moderators and was helped out very quickly. The person looked into it for me and made sure that my husband's auto pay was terminated. 

I really have to commend the moderators in this community. Some people have suggested that going with a provider like PM was not a good idea because of the lack of support. You can't really walk into a store like you can with other major providers or call them up on the phone, but I sure have not found that to be a detriment at all. I have had a few issues and questions since we signed up in July and each time, I have been immediately helped by both the community and the moderators. Many thanks to all of you for your diligence and willingness to help!

[drmartin]

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@Riz87 wrote:

You are able to go right into your account and under “manage autopay” there is a remove my autopay option.

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In the original post they said that since they're ported out they can't login to the account anymore... 

The system will automatically remove them, there's no need for further action on OP's part.

[Riz87]

You are able to go right into your account and under “manage autopay” there is a remove my autopay option.

[Rascal]

Thanks as always @will13am. I will contact the moderators about this. 

[will13am · Accepted solution]

@Rascal, out of an abundance of caution, I would suggest that you message the moderator team and ask them to remove the credit card and auto pay from the account.  Although it has been "deactivate", it is still in the system and likely forever. 

[daredogg]

I agree with @tbark... when the number was ported out, the account was cancelled. No charges will appear, whether or not autopay was stopped beforehand.

[tbark]

If he ported his number out, that should cancel his acct, and since he cannot access his information that suggests that the acct has been closed, but you might want to check with the mods. You have an acct so you could ask that question just to be sure.