09-30-2018 01:06 PM - edited 01-05-2022 01:58 AM
I attempted to port to public yesterday but got a text to go to publicmobile.ca click contact us and complete the sim and activation online form. I went to publicmobile.ca but there is no contact us link. I eventually found this:
https://activate.publicmobile.ca/
I already filled this form out once previously but only the porting failed so now when I fill it out it says my SIM is invalid. Likely because it is already being used in my phone, it is the porting which failed not the SIM activiation. HELP.
I am pretty sure the port was refused as the pin was incorrect. I don't know how to contact anyone to get this fixed and finished in a timely manor.
09-30-2018 03:11 PM
@Mugsy are you speaking from experience . Mods are replying 48 hours at the moment in most cases.
Can you elaborate on the account thing? To my knowledge as long as you verify account info ie pin or the other required info mods will look into the issue. I handle at least 5 accounts from one community account.
09-30-2018 03:09 PM - edited 09-30-2018 03:26 PM
@Mugsy wrote:Good luck with this. You have to contact a moderator. Who knows when they might respond? Maybe a week from now. But before you do, you have to first go into your account, then sign up to the community through there. If you try to use a friend's account, they will ghost you, even if you provide your correct account # and pin. Totally irritating to have to jump through the extra hoops when you're just trying to get what you paid for.
So ok you've had an unpleasant experience and now you're running around multiple threads slamming PM. Ok. Whatever makes you feel better. But how about the facts. If someone is posting here then they've already made the community account. Why would someone who is trying to be a customer use someone else's community account when it's free and easy to make a community account?
Edit: If they're self-serving for themselves 🙂 Thanks mimmo_L
09-30-2018 03:00 PM
Good luck with this. You have to contact a moderator. Who knows when they might respond? Maybe a week from now. But before you do, you have to first go into your account, then sign up to the community through there. If you try to use a friend's account, they will ghost you, even if you provide your correct account # and pin. Totally irritating to have to jump through the extra hoops when you're just trying to get what you paid for.
09-30-2018 02:48 PM
Porting is almost always a problem with your previous provider or you did not provide the correct information to do the port. You have to provide the billing information specifically as it appeared on your other providers account information or it can cause an issue. You also need to make sure that the account was still active when you attempted the port. If all this was good then definitely follow the instructions above for contacting a Moderator.
09-30-2018 01:59 PM
Use your old sim till port is complete.
Use account never and account name to port
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
09-30-2018 01:38 PM
So you did the procedure online yesterday?
If this solves your question, please select my reply as Solution!