Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.
Please put the list of the 18 countries up in the Plan I formation page. I have paid for an add-on, that is now useless to the country I am wishing to call, had I know the 18 countries up front, I would not have purchased the add-on since I am specif...
Hi All, I've been a member since last year Very happy with my service!! So much so that I recommended my cousin move from Bell to PM. Because she needs assistance, I helped her port the number and set up her account last night at approx 7:15-7:30pm...
, i dont know y i cant login anymore can you please help thank you!
I was wondering how do we know what our community rankling is? Are we in the 50% in month 1 for example in a 90 day plan? Is there a way to check????
Hi,i did a factory reset on my S5 but i didn't take out my Sim card.Iam unable to get it get much further than the welcome page and no internet connection.Has anyone any idea's ?Do i need to re-activate the sim card?I signed into my a/c on my desktop...
Hi, since I won't be in Canada for half a year starting May 2017 and wonder if my account can be suspended temporarily? My plan has not yet expired and it will be available for another month or so. Can the unused balance be extended to 6 months later...
As the title says I would like to have some of your recommendations on some texting apps that can replace Hangout. The one that comes with android isn't really that good to me and I just don't like it . Hangout started notifications that they will st...
Hello, if I have a 90 plan and I elect to use Autopay, do I get $6.00 off when the money is taken from my account, or is that not phrased properly on the website?
Help!!!!!!!! @moderatorname Can you please please get my number back. I changed it by accident.
Help!! @moderatorname I changed my phone number by accident. Is there any way to get it back? I did it last night.Thanks
Hi, Just a couple of weeks ago, I successfully put $20 on my account and purchased the US Roaming package. However, tonight, I have tried to do the same thing but have been told that there's something wrong with my credit card. The first several tim...
Hi guys, i just have this question when i saw my credit card bill. I activated my account, chose my plan and made the payment for the next 3 months on April 2. I also set up the auto payment on my credit card. unfortunately I realised I chose the wro...
Hi I recharged my number with 3 choice package with Canada and US unlimited, global texting, 4GB of data and 30 days yesterday. And after recharging in the account its showing its active but I am not able to call I am not getting any call nor my data...
Do I lose my phone number if my account is inactive for couple of months? My current plan ends in two days. I'm going to be out of country for couple of months. I want to renew my plan after I come back. Can I keep my phone number when I come back?
Hello,I would like to reset ONE of my log-ins for my self-serve account. PLEASE NOTICE THAT I HAVE THREE ACCOUNTS, HOWEVER I DO HAVE ACCESS TO ONLY ONE OF THEM. Please let me know how you can help me.Thank you.
I just started with Public Mobile, and just realized, two months into my first 90 days, that I hadn't purchased enough data. I went to choose a new plan with more data, and was then given two options:1- "top up your account"2- "change on your next re...
I live in Vancouver BC. I paid $8 for Long Distance add-on on January. I have not use it once. Last week, I traveled to Toronto, and tried to make phone call, but I was unable to do so. I come back now and try to make calls to Toronto, and I can'...
I am going to Ireland for a week. Is there service in Ireland? Or should I by a local calling card when I get there?
I was trying to create an account for my girlfriend and after registering the SIM card, building her plan and going through payment I arrived at the Transaction Summary page with the error message"Oops ... It seems that something went wrong .. Please...
Hi there!!!Newbie here. My typical monthly usage is around 1GB of data and very occasion voice and text - what would be the plan for me according to my usage?Thanks a lot.
Does anyone know what's the limit of voice mail messages I mean after how many messeges callers won't be able to leave messages because of voice mail inbox is full
I am currently on a 90 day public mobile plan. I want my wife to take over the plan with her number. She's not with PM at the moment. Do I initiate to port her number over to PM? What happens to my current phone number if I want to keep the number?
Hello Fellow PM members! Any other ways to save (without getting lower $ package) ? Looking for suggestions. Here are my details so you see what I have set up for myself and if you find it useful for your own set up: Fall 2016 Promo, $38/month (autop...
Hello Community, It has been a while since I last posted an update on the issues we faced last November and many of you are wondering what we have been up to. The team has been hard at work: we started by listening to your feedback and analyzing ...
I notice that my account received the wrong amount for the AutoPay reward on 90 day plan. I received $2 instead of the exepcted $6. Is this a known issue ?
So this is the second time this has happened. Everytime it renews, it comes off my credit card, but somehow fails to actually renew. It's getting VERY annoying. Anyways, funds are there if PM staff can reactivate. Cheers (and hopefully this bug can b...
My phone is samsung galaxy s6 edge and the IMEI number I entered to check whether I can use this phone with Public Mobile services, it says number not found. How can I find out whether my phone will work?
I've recieved an email giving me my login information for self serve, whoever, when I go to enter it on the login page, I get an error message saying my login failed. Can anyone help with this?
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