Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I cannot remember my password and I am not receiving the emails that reset my password. As such, I cannot update my CC info to re-establish my phone. i am in need of assistance. Please help me either update my CC info or reset my password so i ...
Hello, i'm trying to do a sim swap because I lost my phone. I cannot connect to my selfserve account and when I reset password I never received the email to reset. Can you help?
Hello @CS_Agent, I am trying to register, bought a SIM Card, I have it with me, I am trying to register my account now to activate it, when I click on the create account button I am met with a vertify your phone number page which says my current line...
Would it be a good idea to be able to include snap shots to help others ? Per instant of a snap shot of rules and regulations and where to find information? I have noticed you can not include pictures on disscutions which could be very helpful ? Or p...
Hello everyone. I'm new to Public Mobile and i have a problem...The story:-Purchased a Public Mobile SIM card / joined the club.-Canceled Bell Mobility Service and xfered phone number-Loaded up PM SIM card and inputted an incorrect Unlock code three ...
I just changed my phone number from Fongo and the message shows successfully , I can call ,but cannot receive the phone . please advise
Hey peeps, I'm very new here. I just got my public mobile SIM and so did my mom, and we were told that we couldn't purchase a public mobile SIM without activating it in store (Walmart). I was hoping to get one of us a referal bonus, but I feel like I...
Hi @Moderator_Team, I am having the same problems as this user:https://productioncommunity.publicmobile.ca/t5/Discussions/Calls-not-coming-through/m-p/137680 A large portion of calls are going straight to my voicemail. Often I will have someone call ...
The charger I have from my previous phone is 5V at 2.0A, is it ok to use? I know that the quick charger that my current phone manufacturer (sony) sells is 5V at 1.8A. Also is the USB cable a factor in quick vs. normal charging?
New Rewards handed out (4 hours ago) and titles changed again Congrats to everyone but new titles every month are getting confusing!
I got PM service at Walmart. I lost my SIM card before I created my account (selfserve.publicmobile.ca). I received a replacement card from Walmart, but I'm unable to register the card.When I'm trying to create "My Account", system is texting a verif...
There's an issue with the Self-Serve Portal. When I try to pay Amount due, I get strange message Bal is enough to cover A/C, BUT Bal is $0.00 When I click Pay different Amount, and do so, all is well, BUT on Main Menu of Self-Serve Portal, Bal sta...
I need a data add on would like 4g would it be better to change my plan all together or just get the add on ??
I was trying to activate the sim card I purchased online. After picking the plan I wanted an clicking continue, the "processing" icon appeared and eventually timed-out. now the account I tried setting up is not allowing me to sign in saying "email ca...
Hello, I want to sign up because the prices are amazing. However, there is not much information on this site. When I called the number, apparently they will only help you if you have a phone number with them. I was looking at the deals and some de...
I was reaching the limit on my data add-on and long-distance add-on and wanted to be proactive and get new add-ons for both before they ran out so I wasn't suddently without data or long-distance if needed. I had an existing 1G data add-on that had a...
I’m new to PM and I seem to have everything working fine except one thing....voicemail will not answer. If I can’t answer the phone when someone calls I would like the call to go to voicemail but instead the caller is just cut off!! Does anyone know ...
Hello everyone, does anyone know know how we can check our phone number. I just got started with the sim today morning but seemed to have forgotten the number I chose, how can I check that?
So, this happened with me today, I turned off my cellular data and my mobile showed no service. I tried to restart the iPhone and reinsert the sim, nothing happened but then I went to my cellular and turned it on and the sim network was back working....
Hi there, I just picked up a Public sim for my tablet. I have an LG G Pad 3. I verified the network bands and they should work on both the HSPA and the LTE connection. The APN settings are correct. The sim works in my phone so it definitely is relate...
I bought and activated a SIM card at Walmart for my old basic quad-band GSM phone but it doesn't work. Only emergency service is available. Is there anything I can try other than buying another phone or have I just wasted fifty bucks? The phone in qu...
I had a wonderful experience with the sales agent at this Walmart. He was very informative in explaining the free SIM promo and was very knowledgable with the $40 4.5GB plan offered by PM. He helped me set the account and the gave me the maximum cred...
Hi there, I would like some advices regarding my current plan (12 GB x 3 months $40 Province-Wide) to switch to (4.5 GB x months 3G download speed Canada-Wide). Promotion end July 9th. I know that LTE or 4G is the best current signal, but my doubt i...
Hi I will like to make a payment to 647xxxxxxx, could you please reactive my phone number please, I all ready have a voicher to make a payment thank you.
so i ran out of data on my 90 day plan, now i'd like to change today to the 4.5gb 3g plan, $40 per month. my cycle was supposed to end july 28th but i want to change it today. Im just not sure how to do that? is it just called 'topping up your accoun...
I have a province wide plan. My area code is 604. When trying to call my parents who have a 250 number, i am getting an error that i do not have a long distance plan. They were in vancouver at the time which is also where i am.
Hi. About 2 days into my monthly plan i got a message that i am running out of data. Which doesn't make sense. I bought a add on of more data and again i ran out too quickly. On Wednesday again i bought some more and today, Sunday i got a text i am %...
There should be a topic about services provided because with my experience this weekend I feel that my payment was received and my service was not provided. Auto pay fails to honor the contract on hundreds of customers and nothing can be done for day...
Just received a SIM card and created an account with Public mobile. Inserted SIM and it is not recognised. Says that it will only make emergency calls.Checked phone compatibility before buying SIM. The phone is LG-B220A. Bought for kids to make calls...
Can not receive or make phone call and cant receive massage in past few days
