Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been with public mobile for a few years but just moved my sim card to a new phone. (zenfone 5q). I have data, texts, phone etc but cannot receive pictures in a text. I have triple checked my APN settings including the case etc. Can anyone help...
Hi,I've jsut transfered to public over from Fizz.had so many recurring issues with fizz that wouldnt get fixed so i switched. so i activated the new plan, i got confirmation the number transfered from fizz over to public. calls are working just fine,...
I have had a salesperson keep calling me despite telling them I am not interested, so far I have been able to block their calls. Only issue is that they are still able to leave a voicemail, do you know if it is possible to block them from leaving a...
New 15$ plan now shows Unlimited Incoming You may need to future date it again to show in your self serve description though.
I am unable to make or receive calls on plubic mobile phone
- Have iPhone 7 plus with latest software- Switched from Telus to Public 1 mo ago- Have reset network settings multiple times Since switching, my calls drop ALL THE TIME with public mobile, with seemingly no rhyme or reason! Sometimes the calls last ...
My $40/30 day 5Gb plan renews (starts next 30 days) May 31, the same day my wife’s identical plan renews. I would rather the renewal days were staggered. We both step onto Golden Princess at Vancouver the next morning for 14 days where we won’t be us...
I switched to public mobile yesterday and brought my own phone with me (May 14) and since then I am unable to receive incoming calls. Incoming calls are going straight to voicemail Outgoing calls, text and data are working. I have an Andriod device ...
when I try to dial out it says not connecting to network. It says i am paid up what is happening?I couldn't make sense of published answers
Are there plans to create a PM Cell Phone APP ?
Anyone have any experience with this issue?
My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday. Is there a network issue and is this a common problem?
I use the 50.00 8 gb ulnimited talk plan for last few months. I use more then 8gb of data a month becuase i hotspot to my pc. So there is an error in the system that doesnt allow me to instanly change my plan to the same plan. example: i cannot cance...
Good morning. Does calling 1-8xx toll free numbers use up your minutes on limited talk plans?I'm looking to switch over from Virgin and would like to know how this compares. Thank you!
My plan includes unlimited international texting but I’ve been having quite a bit of trouble with it. When I can connect to a service network, I get an error message saying in can’t receive texts, and then 95% of the time I can’t even connect to a se...
I have Redmi Note 6 Pro and been using it since start of the year. I have Public Mobile Plan $30/ 1GB. Internet was working earlier just fine but since last 2 months, I am facing internet connectivity issues and it does not work almost 80% of the ti...
I changed my plan from $40 to $10.It worked when it was $40, but now I can't use the phone. Every time I try to make any call (Canada wide) I get the message "Long distance call is not included in your plan"
I have enough funds and cannot reactivate my phone
Hi,A couple of days ago I had taken out the $50 plan with PM to test it out. Since I was happy I ported my existing number yesterday afternoon from Freedom mobile and also setup autopay.After receiving a text stating the migration was successfully c...
High upon reviewing my history why does it say two 500 megabytes on the web like what does this mean
Hi, with reference to the $15 special offer would I stop getting the $2 credit for auto pay and start receiving the 250MB data instead? The product feature mentions Bonus 250MB with AutoPay4. I also paid for 200MB add on which is not over yet. If i s...
Auto paid for May cycle...Data did not reset so have no mobile internet...wi fi only...sent 3 messages to moderate team...no response. Any suggestion how to resolve
We live very near the U.S. border. Will we occasionally be paying roaming charges while still within Canada? This happened when we were with Fido for many years and they cancelled roaming on our phone, which solved the problem.
When I cross the border into USA do I automatically go into a roaming mode or do I have to have an add on?
Hi, I went on a trip due to an internship outside of Canada for over 90 days and my account was suspended.I got a new SIM card and im trying to recover my old phone number but unable to, i assume due to the acount being recently suspended.
I already tried to do it myself in self serve by changing my plan immediately but it wont work and will keep returning me to the plan page with the same renewal date. any solutions?
When I try to send or receive a text message, I get a text from PM saying my plan doesn't have texting, but it does. My plan includes:- 1GB Data- Unlimited Canada-wide Talk- Unlimited International TextI have autopay, I have made no changes to my pla...
I have spend over an hour trying to activate my sim card. I have no idea if my phone is unlocked so maybe that is part of the problem but not sure.I fill everything out and pick a phone number (since I can't port my koodo number until afterwards). Th...
My next renewal date is supposed to be June 12 but under autopay it says June 1st also when I call*611 it says June 1st anyone have an idea what’s going on similar thing happened last month what a system ha ha
I bought a sim card from Public Mobile online and just received it. I have tired to activate it and the first time I tried, it let me get past the first page all the way to payment for a plan but it errored out and said to start over. Now when I tr...
