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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24278 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35727 Views
  • 185 replies
  • 27 Bravos

I need a new phone

I need to buy a new phone but want to continue using my existing plan.  I was told today by one of Public Mobile reps that I just have to purchase a new unlocked phone and insert the existing sim card in it.  I went shopping for a phone, and apparent...

Susan by Great Neighbour / Super Voisin
  • 1773 Views
  • 10 replies
  • 0 Bravos

Ringtone extension before Voicemail kicks in Set-up Guide

On most Droids, and most carriers:1. Dial *#61# and click Send. You will see your VM access number and the current ring delay time.2. Write down the phone number displayed (including +1).3. Dial **61*+1xxxyyyzzzz*11*30# and hit Send. +1xxxyyyzzzz is ...

makkahn28 by Mayor / Maire
  • 2440 Views
  • 6 replies
  • 3 Bravos

APN Settings Guide for Set-up

Here's the APN( Access Point Name) Set-up for ppl to use when setting up the first time, or when they replace their handsets, and also for tethering purposes

makkahn28 by Mayor / Maire
  • 1428 Views
  • 3 replies
  • 1 Bravos

They sent the wrong sim card now what?

I finally got the BETA invite and order what they called a triple punch sim card. But when I got it, it was a regular size sim card. I called customer service a all they can say is to have my sim card cut. My BETA invite is No longer valid and they d...

ama328 by Good Citizen / Bon Citoyen
  • 1846 Views
  • 12 replies
  • 0 Bravos

To Moid: How far does usage history date back?

Moid,In Usage History, it says that it covers 365 days. The drop-down menu dates back 180 days. You say that it covers 90 days.Which is the correct period of time?If any are wrong, can you put them on PM's to-do list of glitches to be resolved?

Martin by Legend
  • 1203 Views
  • 2 replies
  • 0 Bravos

Block phone number

How do i block a cell phone number? I have a galaxy ace III

JohnSmith by Great Neighbour / Super Voisin
  • 2654 Views
  • 2 replies
  • 0 Bravos

Logging in problems.

Hello fellow Public Mobile users,  Has anyone other than me been having problems logging into the Self Serve part of the website?  I am trying since earlier this month to get in but it keeps saying my E-Mail and cellphone number are not resigtered or...

disconnect my phone for one month.

Hi sir/mam, I want to disconnect my phone for one month from 6 may to 3 June. What is the process? Can I cancel it.please reply as soon as possible.   Thanks Manju gupta 6*********

Manju_ajay65 by Great Neighbour / Super Voisin
  • 1073 Views
  • 5 replies
  • 0 Bravos

My Motorolla phone

My Motorolla phone stops working.. The keypad is frozen & the screen is all blurry.  What do I do?

mtelon by Great Neighbour / Super Voisin
  • 1176 Views
  • 2 replies
  • 0 Bravos

What is PUK code? Where do I get the PUK code?

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.    The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.   If the PIN code is entered...

Moid_I by Retraité / Retired
  • 15009 Views
  • 7 replies
  • 5 Bravos

Resolved! Hi

Hi my friend was public mobile customer earlier. He  was out of Canada then I disconnected. Now wants to connect again. Now he sees plan becomes expensive.  Any good deal plan for ex customer of P Mobile?  or you want  to go another service provider ...

bindira7 by Great Neighbour / Super Voisin
  • 1295 Views
  • 3 replies
  • 0 Bravos

Bravo to *611 PM Representative

Hello,Approximately 45 minutes ago, a representative, calling on Koodo's toll-free number, left a message in my voicemail. It dealt with a problem with my self-serve account. The representative asked that I return the call in order to resolve the mat...

Martin by Legend
  • 1509 Views
  • 1 replies
  • 1 Bravos
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