[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
reconnect my phone
I set up an account a month ago with auto pay but after a month my phone was disconnected.I cannot get into my account to find out what happened? can anyone help me get reconnected? Please and Thank you.
5 gig promo
I signed up for the bonus 5 gig data for 2 lines if I bought the sims on June 1st and activated by June 16th . However to qualify for the bonus 5 gigs it had to be activated on the same email that they were purchased on but I tried everything to put...
Sales tax charged incorrectly
Hello, New public mobile customer here. Ported my number from Yellowknife (867 area code) and was charged 12% tax for my top up. Our sales tax here is GST only at 5%. How can I fix this so I’m not charged an additional 7% every month? Thank you,L
Resolved! Can I gift my excess Add-on minutes
I've recently upgraded from a Province-wide plan to a Canada-wide plan. Last year, I bought a 200 minute Canada/US calling Add-on that still has alot of time left.Does anyone know if I can I "gift" those remaining Add-on minutes to a relative who onl...
Resolved! $10 off Promo glitch?
I switched to Public Mobile and signed up for a new plan in March of this year - which I'm glad to say, included the $10 Off Promo for my first 6 months. The thing is: I just got a text from Public Mobile today saying that my final 10$ credit has bee...
How do I check my remaining text messages that I can send?
the selfserve account area no longer shows it.
Porting from Freedom Mobile
Will porting a number from Freedom Mobile be easy. The number was originally Speakout/rogers.
Extra charges when changing plans
I was charged extra 10$
Account temporarily suspended
I noticed that my phone has been silent all day today. When I wanted to make a call, a machine said that my account has been temporarily supspended. My account is set on auto pay, and never had any problems until now. I suspected it might be due to t...
Resolved! Can not receive telus text
Hi everyone was working ok but on Tuesday while texting with my husband I stopped receiving his text, he gets mine but I don't get his. He is on the telus network and there are also a couple of others on the telus network I don't receive text from al...
Resolved! Any further action after activation?
Hello,I just activated my new sim card and transferred my phone number from my previous provider (virgin mobile).Everything works great.Was just wondering, is there anything else I need to do? Will virgin be charging me until I explicitly cancel with...
Number partially ported
Hello, I believe my number was partially ported. Can only send calls/text, receive neither. Any advice would be greatly appreciated.
Resolved! Help! Changed my Number to 437 area code, now no one can call or txt me
Changed my number to 437 area code and now no one can call or txt me. i would like a 647 area code number. how can you help me?
Unable to Process this Transaction
I've looked over the board on this topic and this seems to be a pretty common response to a large number of people attempting to set up a credit card or visa debit. I've tried using chrome incognito, I've re-entered my address in a multitude of ways,...
Call dropped often for these past two or three months
I am living in west side Edmonton city.recent 3 months, when I make a call, no any dialing sound, wait a while ,just dropped.Some time I make 3 or 4 times for the same number, it connected. Today I make a call several time ,no any lucky, Wait a while...
Samsung Galaxy S3 Compatibility
Does anyone know if the Samsung Galaxy S3 is compatible with PM. I'm getting mixed messages. Thanks.
$10/6 month discount ending in only 4 months
Hello to whomever @ PM...I signed up in Feb during your $10 off for 6 months promotion. I have received 4 months worth of the discount, counting the notice that came via text today. Today's text message said this was the final credit. I checked my p...
Samsung S7 Bricked... Kind of.
First and foremost, before I post... I'm not sure if this kind of post is even allowed on this website, so if it isn't just delete it... (Posted on XDA first; as no one on or at XDA has responded I'm branching out) Hi,A few days back I bought an S7 a...
Resolved! Get $10 off for 6 Months, finishes in 5 months?
Good morning everyone,I signed up in Feb. for this new account during the Get $10 off for 6 Months for $30+ plans. Received a text message that my final $10 credit is in my account this morning. I went on to my payment history, it only has 90 days re...
Long distance add on required to make a call to someone in the same building...
When I went to make a call today, I got the message that I did not have an active plan, I realized I had forgotten to pay my bill (set to manually) yesterday and I went online to pay real quick so I could make my call. When I made my call the no acti...
Voicemail Issues
I just recently changed phones, but have the same SIM and same phone number.However, when i try to access my voicemail now, there is a message that pops up saying "You need to add a number to access your voice mail". Then when i click to add the numb...
Sim unlock code
Just got my sim. Put it in the phone it is saying enter sim unlock code. The phone is unlocked already checked with the network old. No idea what this is I also cannot register as it's saying enter the 6 digit text can't get text as sim don't work. I...
Resolved! Lock Out
I am lock out of my account ,i cannot remember my security questions or passwords.What do i need to do ?
Glad to be here ☺
I just joined this community having the phone for a few months now, I've found so many helpful things provided by this community and for that I say thank you everyone ☺
Resolved! Plans and roaming
Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?Thanks
Resolved! Data settings on phone
Hi, I activated my PM sim card two days ago. The network is working, I can call and recieve text messages. However, I am not able to use the data that should be available with my plan. I am thinking maybe this has to do with the settings on my phone....
No service
I've been on PM for a few months with no issues, but since Sunday I've had no service. Got a response from the mod on Tuesday saying that I need a new sim and was credited $10. So I went out and bought a new sim, changed it in my account... and still...
