Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I attempted to activate my SIM card last night, and was able to go through the entire process (including porting my old Rogers phone number) up until the payment processing page, where an unknown error occured. The website then appeared to be ...
Hello. i have the $10 pre paid plan which includes 50 text messageI am on Wifi . and cellular data is offi have disabled SMS on my i phone setting also i have Imessage on . when i am sending i message ( which is going through Blue color ) as well as...
@CS_Agent Hi I'm switching from my corporate phone with Bell to a personal one with Public (same device). I've been told that once the number is ported over, if Public requests the phone is unlocked, Bell will not charge the $50 unlocking fee that th...
Howdy just wondering how does a pioneer or legacy client get to take advantage of the autopay and loyalty discounts?
OK, here goes. I'll try my darndest to include all pertinent information.I recently signed up with PM. All's well with voice, messaging and data. When I call some of my contacts, my number shows up on their screen as it's supposed to. BIG problem tho...
Hi can someone verfiy if the $10 30 day prepaid plan includes local calling unlimited? i know it has 50 nationwide minute.what about local minute i read somehwere it does but does not list on plan detail Thank you
I just got 2 payments taken out of my account and my Sim card still isn't working!!!! Someone help please!! I cant afford to have 2 taken out!!
Just signed up on the $30 PM plan that includes 1GB data at 3G speeds however when I use the Data my iPhone shows it to be the much faster LTE speed. Is this correct or does my iPhone incorectly displays LTE. ---------(LTE is up to 10 times faster th...
My Refer-a-Friend Reward is shown in my account, but it is not added to my funds available while the autopay reward is. May I ask how does this Refer-a-Friend Reward work? Thank you in advance!
If I didn't top up my plan last month do I have to pay last month's and this month to have my phone working again?
So I 've looked up my phone several times and it is 100% compatible with the network...but nothing works, I activated the SIM in store on Feb. 26/19 at approx. 18:05 as well as paid for my PPD plan. I am using an android ( Asus Zenfone 3 Max ZC520TL...
Need help to porting my number
Can I transfer my account to a replacement phone. If so, how do I do that?
Hello. How do I change/update my email on my profile??
I've been hearing about a scam where scammers are able to port over your cell phone number and then use it to reset passwords and access accounts requiring 2-factor authentication. What is protecting my Public Mobile account from a scammer porting my...
J’ai un iphone 6 et je reçois les texto, je recois et envoie des apelle mais incapable d’envoyer des texto a mes amis quelqu’un peux m’aider a résourdre le problème?
It is 950pm now and I activated at 6pm and still no signal and it says emergency calls only, I resetted phone many times and re-inserted sim amny times too. Got emails saying it activated, but can't login to self-serve account, phone is unlocked. Ca...
I am moving to Australia and as such have no need for a Canadian number anymore.
So I went to renew my plan, clicked on the load button as usual, only it failed the first time and told me that I need to retry.... so I did, well now public has taken $38 and then another $40!!!! How do I get the second payment back!!??
Hello PM Community, I'm planning to purchase an unlocked galaxy s10 in Korea this spring and wondering if I can use that phone in Canada. My understanding is that any unlocked phone can be used with PM SIM. Thanks for the help in advance!
I cant get into my email and can't remember what my password or user name for my public mobile acct
Just a note on how people are treated...I purchased numerous sim cards there..no issues...im middle aged ..6 ft 3..big guy..my mom went there..72 yrs old..after a sim only..and the guy said sorry...cant do it...you have to activate here...WRONG...he ...
Is it only good for the month you add it or will it be there every month? Thanks
Hey everyone, Just FYI about purchasing at sim from both stores. I purchased a sim at Wow a few weeks ago for my sister for 10 bucks. A week after, I go to the Koodo kiosk because I saw that they sold sims there too, because Wow was busy. I was to...
I have the 50 min/50 sms plan and I ran out of outgoing sms because my phone sent 49 sms after an OS update, checking for visual voicemail apparently, but this is another problem. The problem is that I continued sending sms for a week, not knowing th...
PM 's Moderator team is the best and so much better then Bell's chat and telephone un-trained shoot from the hip overseas staff. I'm so glad I switched and ported my number to PM.When a few days ago I purchased my PM Sim card from Walmart they tried...
I started using my plan today. Made 5 calls, 3 minutes, 2 minutes, 4 minutes, 2 minutes, 45 seconds. But the minutes show up as 21 minutes. I am wondering how that works. It seems like the minutes are using up so quickly!
I'm looking for a mobile hotspot USB stick and unfortunately, there doesn't seem to be many providers offering USB internet anymore, but I figure a Data only Sim card will suit my needs just fine, as it's mostly for use when I am in the wifi dead spo...
Hello, I've checked the messages and responses from some other members on here who had similar problems, but many of them appear to be porting issues or have registration/service matters that are either incomplete or incorrect. Those problems don't a...
PM texted me a PIN #. - what is it for? May I change it?
