Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am using an LG V20 from Freedom Mobile, and the after the latest update (dated Mar 17, 2017) my data won't work. Does anyone else have the same problem? I've tried rebooting, hard rebooting, removing the SIM card, and resetting the APN.
Hi guys, Just bought a Android phone and I guess I need to set up APN so that to receive picture message. Could someone guide me please? Thanks.
Bonjour, j'ai le forfait de 25$/mois, depuis un temps, aujourd'hui comme d'habitude j'ai effectue le payement avec un bon de payement, le service n'est pas rétabli car il me demande de paye encore 3$.1- je ne sais pas d'où vienne c'est 3$.2- comment ...
Hello, Recently activated a new public mobile account for the $25 talk and text promo. Attempted to port number over from Chatr to Public Mobile. This was attempted using the Chatr PIN number as reqested on the activation form online. I can make outg...
Hello,Seems there are some glitches on the Portal. Look like the billing system is down!The landing page cannot show my Plan. When I click "Plan Details" it return Generic Error.I believe my Available Funds is also incorrect. Anyone have the same pro...
Hello,My SIM card worked before I ported my number. Now my Samsung Galaxy S5 is showing "NOT REGISTERED ON NETWORK" when I tries to make a call. I can comfirm my account is Active. What can I do? I am trying to:1) Reset Network Setting in Setting2) S...
One of the features that attracted me to Public Mobile was the ability to fully disconnect your service when you are out of the country. However, I seem to have a real problem getting them reactivate seemlessly. I don't know if there is some other...
and i need to buy a data roaming package for USA data but cant get into my account and it keeps locking me out. what do i do?
Hello everybody, I lost my SIM card during my trip to Europe. I was just wondering what should I do in this case. Should I just buy a new SIM card or does PM offers SIM card replacement. Thank you very much for your help
Within the last week, I have experienced the issue that mlepard reported. I am receiving voicemail notification for my PM phone number, even though I have a data-only plan. Earlier in this thread, Luddite references a solution to disable Phone servi...
my billing cycle and payment date is April-3rd, but until now it didnt charge me yet and I can't use dataaaa?????? why ???
so first i had to pay **bleep** near 40$ for vouchers because public has yet to update any voucher retailers that prices have increased or even update the automated system. meaninf to pay my 25$ plan which went up by 3$ i had to buy a 25$ and 10$ vou...
I am travelling to Europe for a 10 day period, my flight however leaves from Seattle Seatac Airport (I m located in Vancouver). I only need two individual days of roaming, but I am reading through the plans that they are only sold in 10 day blocks, a...
30 days ago I was able to receive MMS but I can no longer. I have tried about 4 solutions in KB but no luck. What is the correct APN setting for HTC One M8? I have tried adding a new APN and setting its values or leaving them blank and other combinat...
Hi, I recently moved from Ontario to BC, my current plan only has province wide calling. I want to upgrade to nation wide calling keeping everything else the same. Is it possible? hope it wont cost a ton! Im a loyal PM customer with several referrals...
As per title, my credit card just expired and I need to change it for my autopay? I don't see it in the "manage autopay" tab under "self-serve." Can someone help me out?
Hi,I'm still in my 3 months plan and my 10 day us roaming lapsed today. Seemed to have been suspended after I tried to purchase another 10 day via 611. Now it asks me to repurchase another 3 months to reactivate when I go online.
Hi, I had public mobile plan from last 3 years and i lost my sim card during holidays so bought new sim and I acivated my sim card and ragistered for new number but it still says my plan is not active. It's been more than 10hours and still waiting on...
I had the worst experience and luck with Public Mobile (PM) since I signed up in January. I posted another topic seeking for help with phone compatibility issue when I first signed up in January 2017. It was a bad experience to begin with and it le...
I had put a voucher in my friends phone and its saying it has not went through
Just wondering if I change or port my number will that effect my refer a friend benefit
FYI, for those looking to buy PM vouchers, I just wanted bring to your attention that many regular Canadian Tire stores also carry them now, not just Canadian Tire Gas Bars, even though PM's voucher retailer list only indicates CT gas bars. I've rec...
Hi PM, Question is title. Note: The following page has a "Contact Us" button towards the bottom which seems to be a broken link. https://www.publicmobile.ca/en/on/get-help I would suggest to PM that you display a support email address in plain text ...
I started a 3-month plan on Jan 23 and I lost service all of a suddent today. Thinking that my 3 months might be up, I tried to log in to my account to see when my expiry date is and I am getting this message: "Sorry, you've been locked out. Please ...
Hello PM community, I wanted to register my CC for Autopayment but it keeps getting rejected. This CC works fine I can use it in other internet services. Problem might be that my CC is from another country. Despite that it shouldn´t be a problem sinc...
Hi is anyone using the Samsung Galaxy A5 (2017)? I'm looking to get the phone but I'm wondering how well it works on the Public Mobile and how users like the phone. Thanks.
Hello there, My account got sospended and I have to make a payment to reactivate it.The thing is that my plan renewal date is the 21st of every month. Since I've been abroad for one week is there a way for me to change plan without loosing the days a...
My account was inactive for a while and when I login to my account online, I see:Your account has been suspended.Make a payment to reactivate your current plan.If you want to change your plan, make sure your payment covers the new plan.See the screen...
I am new to Public Mobile. I tried to set up my iPhone 6, but my setting options are not the same as you have shown in the screen shot. I see Mobile Data > Mobile Data Options > Mobile Data Network. Is that what I want??Also, I can send text messa...
I've had a few text messages about my phone sending people messages looking for RBC login info, as it wasn't me the one person advised that I should contact my provider as they think my number may have been hijacked. Any advice/help. Thanks
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