Solved! Go to Solution.
To get assistance for this issue, you must send this info to one of the community moderators via private message. There are links at the bottom of this reply with instructions for finding a community moderator, and how to private message with one once you do.
For future reference, please don't post your problem in 3 different places (maybe there's more, I've found 3 so far) as it makes it confusing for tracking the status of your issue. Plus when you post personal info, we have to edit it in multiple places. Thank you.
3 weeks ago my account was reactivated and I ordered a new SIM card then.
Today I changed my SIM card online on the PM website.
My phone shows PM network, but I am not able to make or receive calls and text messages.
When I try to make a local call, I get a message:
"Sorry we cannot complete your call, you do not have an active long-distance addon and this call is not covered by your plan".
My plan's next renewal date: Jun 28, 2017.
Account Status: Active
My Plan: Pick & Pay
$81 per 90 Days
Pick & Pay
This plan includes: -
- Talk and Text Promo
- Unlimited International Text
- Unlimited Provincial Talk
I have sent PM to Marie.
Thanks for reaching out to us! I'll be glad to assist you in the process of renewing your plan 🙂
Your account will stay in the suspended state for 90 days before anything gets deactivated. Since these 90 days have not passed yet, rest assured that your account and number have not been lost!
As @srlawren said (you beat me to it!) to reactivate your services with a different plan, please send me a private message with your Public Mobile phone # and I'll gladly make the changes for you 🙂
@rybshik unfortunately no, you cannot do that currently. You will need to contact one of the community moderators via privage message to arrange reactivating on a different plan. If you're not sure how to do that, please see the links at the bottom of this reply.
Also, if you would like to see PM offer the ability to do this by yourself wihout needing to contact a moderator, please consider reviewing and clicking bravo to vote up my idea you can find here: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Ability-to-reactivate-a-suspended-account-o...