Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I just future dated for the $40 promo plan. There is $37 in my account. Plus, I have $12 dollars in rewards, so the plan will cost me $28 plus taxes. Even though there is plenty of funds in the account to cover the cost, I am wondering if I ne...
Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to ...
I just switched recently from Koodo to Public Mobile. I got a load from Esso Gas Station close to my place, but it did not have an unlimited call across Canada. Could you pleas help me. Thanks. Nati
I have 2 public mobile accounts. I made a payment to one account, which was actually intended for the other account Is there any way I can get this payment moved?
So I was streaming HD 60fps in the background and while I was working and I didn't notice that I was using data. I have 2 months left until my next renewal. I have been a loyal customer for 7 months now, and would really appreciate if I can get my da...
I have lost my pin number and am over my data usage what do you suggest
How to I retrieve or change pin number
Hi everyone, I am currently on the 30 dollar plan with cananda wide talk. I just saw that there's a new promotional plan that is 40 dollars and 4GB. I was wondering whether I could move to this plan, keeping all my settings (rewards for example) int...
Hi everyone, Starting from a few days I am unable to send MMS messages. I first thought it was a problem with the recieving end that the messages are not delivered, but now I've tried with several friends and every MMS I send it gives me an error (s...
Ok help me out guys... I am on a 90 day plan, so I have a nice wack of data to use over a 3 month period. Most of the time I do not need that much, but occassionally I am going to use up a ton at once (tethering my laptop). When/if I run out of data ...
I have been using the same sim for years. I am not a new customer. I was charged the monthly amount by public mobile but they haven't reactivated my service. I have been contacting the mod team for 3 days now trying to rectify this. They keep asking ...
I'm new to this and just signed up my daughter yesterday. She has not used any outgoing texts however it shows on usage that there have been 7 outgoing texts. Can someone explain? Thanks
I was under the impression i had to put on a US data roaming add on BEFORE my plan rolled to the next month! I literally just bought it 10 minutes ago and my husband told me i misunderstood and it is going to expire in ten days, not ten days AFTER I ...
Data & Add-OnsAmount Used3GB at 3G Speed /90 Days518.097 / 3072 MB I only used 15% of my data and its a long shot but I don't see an option to donate data, can I send it to africa or something else useful? I feel wasteful.
Every time I make a local call , it says I do not have a long distance add-on., and I can not receive calls
if I pay 40.00 does this for sure cover 2 months or should I not bother and only buy 20.00 thanks
I bought a cheap mobile for talk and text only, It is a cewaal cw-147068-2 . 850/900 1800/1900 mhz. Will it work on PM. thanks for any help.
It is about time. Our complaints did help. http://www.680news.com/2018/06/14/ottawa-orders-regulator-investigate-telecom-sales-practices/
Hello, I’m just wondering how I can cancel my plan for public. Also I just paid for my 3 month plan last month and I’m just wondering if I am able to get a refund. thank you.
How would I be able to obtain one? Thank you.
Thanks to all the moderators and the rest of the community for making things easier and resolving everything that comes your way!!
Now that it's official that call forwarding use up minutes, I continued my testing to see whether calls forwarded to disabled voicemail with extended absence greeting use up minutes or not. I can confirm that they don't use up minutes. What about c...
Hi,I am signed up for auto pay. I was due today. I have no service and it is not allowing me to login to my account. When I try to reset my password, it wont even send me an email.I dont pay money to have no service. This needs to be fixed promptly a...
I am trying to reset my password on my on line account, but when i complete the online request, it says an email is sent but i never received it. I have tried 5 times. Need help.
I had this problem a few days ago, and a few weeks ago. My network coverage flips on/off repeatedly. I go from 3 bars to an X symbol. Someone suggested my SIM card wasn't seated right, so I re-inserted my SIM card and that seemed to fix the problem f...
Hi, my voice mail is delayed very much - hours. I tried reboot of the device (multiple times). Each time after reboot - the notification arrives right away. If the device is not rebooted - it takes hours for the notification to arrive. I tried cleari...
I noticed a voicemail pending on my phone this morning. There was no sign of a missed call but nonetheless, an unheard voicemail was waiting for me. As the prompt was relaying the number of the received voicemail, the voice tone changed to a Male voi...
How do I know if my sim card is active or not I am buying air time asap and another user replied to my messages said use his or her number as a referal so I did thanks also on Blackbeery 9320 here:
I just switched to a Zenfone 4 (ZE554KL) and everything is working except data. Can anyone help me figure out why? Thanks
Hello, I have been with PM for over a year and a half and my 2nd anniversary will be coming up later this year on November 20th. I was wondering if there was anyway to get my 90 day renewals around the 20th. It looks like my renewal will come around...
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