Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for PM plan on Monday November 14, and sent an email to PM asking them to port over my Koodo number. Why does it say that they will get back to you within 48 hours if they won't? It's been over 72 hours since I sent the email, and I've he...
Hi all,I want to port a number over to public mobile eventually but I also want to sign up for the $38 promo before it expires. If I sign up for the $38 promo under a new number on public mobile, will I be able to port over a (Telus) number at a late...
Other carriers which offer monthly plans (not prepaid) usually allow you to suspend your account for one or more months in the event you are travelling outside the country and will not use your service for that time. They also reduce the chrages to ...
I sign up for $40, 4gb, unlimited talk and text. My question is is there limit of 4gb per month or i can use 5gb in first month and for next two months i have 7gb remaining? I have alread used up 3.9gb in first 15 days. If i go over 4gb in next 15day...
I have been trying to get the PUK code for the past three days. Did send email and also private messaged two moderators. No single response. My phone worked fine until I missed something during the sim card security setup and got locked, asking for a...
my question is if i sign for a new account and get a PM # , can i port my real number dec 15 ?thanks for any adviceEd
Has anyone had any issues activating a oneplus X phone with public mobile. I had the activation error while setting up a new sim to a new number (no porting) but it's not working. Has been over 2 hours now.. Could it be the phone?
my phone has not been able to recieve calls for over 5hours...lost a client...still no fix in sight....messaged some mods but their offline? guess they went to sleep...maybe tomorrow? or next week? next month? lets just party in here till it gets fix...
When I look at the Plans section of this website there is a note at the top with a link which almost seems like its referring to people looking for a promotional plan that comes to $40 a month - however it highlights everything except the 12GB data o...
So I ported my number 2 weeks ago. The port went successful. I can Send/Receive Calls and Messages and Data Works great. Then, I ported my wife's number last week and it also went well. My issue is that my Wind Sim is still working, I get data on it ...
Hi Me and My wife both just activated a SIM card and tried to enter a friends number for a referal but the form says it wasnt recognized. Thanks Jeff & Shelly
Hey folks, I have activated two separate lines from two different carriers without issue. (well, sort of, anyways more on that). Here are the main points that will make your experience pleasant, and make you feel proud for making the right choice to ...
Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...
Hey PM admin. Looking forward to the great service.I just activated my SIM card. How long does it take before I get actual service?
My factory unlocked S7 Edge G935W8 only gets 4G signal if I force LTE only within the settings. If I let the phone choose between GSM/LTE, it never moves up to 4G even though I get can full bars on LTE. My APN settings are set correctly, as speedtest...
I activated my sim today and paid for the plan on line, however it's not working. No reception, no connection. Does anyone know what the issue is?
I'm current Rogers customer. I have the old grandfathered plan which they have raised price on almost every year, first when my discounts expired, next with $5 increasse and now I'm worried they will increase the price of the 6GB addon like Bell has...
I activated my PM SIM 3 hours ago, service still hasnt connected. However, my Telus SIM is no longer being reckognized.Please advise how much longer for this procedure to complete, I see this as a recurring issue with new users.Hope this is sorted a...
Hi there! I just received my SIM card in the mail today and tried to port over my phone+plan. Everything went well, I registered the username using the email, typed in my old phone details, and then was brought to the payments page where I typed in m...
Just wanted to send a big thanks to all the mods and their hard work, which often go unnoticed and unappreciated. Especially when they are drowning in the new workload from this promotion and the host of issues arising because of it.Today, I wanted t...
Hello, I activated sim with $120 offer pack. I got error message "Sorry, your account activation request has failed...... Please visit our online community" at the end of activation. I can't login to my account either. I requested for a new number....
HiI have noticed people are saying they are getting SMS confirmation that their number has been ported successfully. Strange thing is that I have ported over as well but didn't receive any message.However Koodo send me the email that sorry to see you...
Hi I just tried to activate my sim card and when I got to the end, the activation said it failed. The following was shown on the summary page. - Sorry, your account activation request has failed. Please visit our online community at href=" https://p...
Just trying to find out if there is any sollution, the ticket #IN0000012692942 was entered by @Saray_O. This was last monday morning quote "Your port got stuck for some reason. Although your Koodo prepaid account was successfully cancelled, the tech ...
I ported my number over from Fido on November 6th and I am able to make calls, send texts, use data, but I am unable to receive incoming calls or texts. I messaged a moderator on Friday and on Monday with my phone and previous account number but got ...
I got charged for the SIM card but haven't received it. Order was placed on Nov 9th. The address is correct. Guess that's a waste of $5 since I'm going to miss the promotion...
Hi Folks:@Mary_M I'm trying to get the 90 day 12GB plan but I don't see it on PM web site anymore. I thought the plan was being offered till Nov. 20? If I order it from my self serve account page will I get the deal?
Hello, I activated sim with $120 offer pack with add on for 200 min US/Canada talk($8).I got error message "Sorry, your account activation request has failed...... Please visit our online community" at the end of activation. My bank card was charged ...
When I bought the Sims I planes to get the 12 GB in 90 day and it was 120$, after I received the 2 sim cards the plan change and couldn't take the 12 gb for 120$. And I remember it say the plan discount end at Nov 30
I had good impression with PM, and I like the new plan. But the utter unresponsiveness after porting issues made me very disappointed. Is there an option for us to leave PM completely (with porting reversed) and receive a full refund? I had to pay fo...
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