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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2346 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4119 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34984 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46818 Views
  • 182 replies
  • 30 Bravos

Need some..have one in Mississauga

Mississauga near Creditview and Eglinton. Will only text back one person. btw my son got a free freedom sim in Meadowvale town centre.Text me at 647 571 8949John

horemans by Great Citizen / Super Citoyen
  • 510 Views
  • 1 replies
  • 1 Bravos

Resolved! iOS app for data management / tracking usage

Does anyone have an app, preferably free, that they currently use and can recommend for tracking their data usage? im looking for an app that can cap my monthly data so im not blowing my 12GB allotment in the first month or so which i've been known t...

kentnleung by Great Citizen / Super Citoyen
  • 1242 Views
  • 4 replies
  • 0 Bravos

ordering a new sim card

does anyone know where they ship the sim cards from? Ontario? i just purchased a new sim today and i know monday is a stat and i want to take advantage of the freedom port over promo that expires next thursday. wondering if it'll arrive in time - i k...

kentnleung by Great Citizen / Super Citoyen
  • 1187 Views
  • 8 replies
  • 0 Bravos

happy PM customer

im quite happy to be with PM now i've switched from freedom.  i was with them for 7 years and i had one of their better plans which was $30 for text/talk and unlimited data (5 gb at 3g speed). now that i've moved over to PM, my gosh, i never knew how...

kentnleung by Great Citizen / Super Citoyen
  • 1062 Views
  • 6 replies
  • 4 Bravos

Porting Problems

Seems to be a system glitch so requesting a mod to look into my accounts thanks Transferred 3 numbers from Freedom Mobile to Public Mobile for promo planText messages indictated ports were completed successfully All 3 lines can make outgoing calls an...

kav2001c by Mayor / Maire
  • 2954 Views
  • 20 replies
  • 0 Bravos

So happy to be part of pm

Just moved yesterday and been one of those lucky one who had no issues when porting over to pm. Not missing fm at all so farEverything working enjoying reception even in underground parking which I can't never dream when I was with freedom. Glad that...

Nsk143 by Town Hero / Héro de la Ville
  • 785 Views
  • 5 replies
  • 4 Bravos

my first day with PM

4G connectivity was going pretty smoothly on my Oneplus 3t. I had a bit of disconnects when being undergrand for a few minutes on the skytrain but overall on the surface it was pretty fast and reliable in the downtown core of vancouver.What I enjoyed...

SaiX by Good Citizen / Bon Citoyen
  • 934 Views
  • 5 replies
  • 3 Bravos

Resolved! Why my plan shows expired? Any body had this problem?

When i look at mh plan, it shows expired as below. My Plan Pick & Pay                                                    $120 per 90 DaysThis plan includes: -- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial Talkis that mean i ...

edmonch2013 by Great Citizen / Super Citoyen
  • 2755 Views
  • 13 replies
  • 1 Bravos

Adding International text message and canada wide calling to plan

Hello,I was a bit trigger happy yesterday and I didn't select the Canada wide calling when i was picking my plan.  Also i noticed that I could have added international text for no change in price.  Would you be able to fix this? I can put the differe...

Banananata by Great Neighbour / Super Voisin
  • 779 Views
  • 2 replies
  • 0 Bravos

Resolved! Unsure if number ported successfully

So I switched over from freedom today, received email confirmation that my account is active.However when I try to log I to self serve it says my number isn't valid, and when I try to reset my password it says my email isn't valid.I tried making a ca...

silly by Good Citizen / Bon Citoyen
  • 1304 Views
  • 5 replies
  • 0 Bravos

Porting problem from Freedom

Hello all,   Iam trying to port from Freedom mobile which I activated yesterday.First page no problem. SEcond page have issues-I filled in my Freedom Account number,My name on account and the alternate contact number.It is not moving to next page whe...

bask17 by Good Citizen / Bon Citoyen
  • 1195 Views
  • 8 replies
  • 1 Bravos

Possible porting issue

I ported a number from another carrier yeasterday and all went well, sort of. Today nobody cal call the number as it directly goes to voicemail. You can call out on the number but nobody can call in. I have removed the sim card and the battery to res...

memetis by Great Citizen / Super Citoyen
  • 549 Views
  • 3 replies
  • 0 Bravos

PORTING

I am waiting for a reply from Aissata on my port from freedom.  my freedom prepay wil lexire july 3 at midnight and i took a tempoary number with PM june 18 as i could not enter the information on my computer . i paid 58 dollars for  data only plan f...

guinness22 by Great Citizen / Super Citoyen
  • 848 Views
  • 7 replies
  • 0 Bravos

Resolved! Traveling to Australia

Hi Guys, Just got my new PM number ported in.  I am travelling to Australia and nee to be able to receive texts there - is that possible?  I do know there is no roaming add-on for other than the US - I just need to be able to receive texts for bankin...

mattymoo by Good Citizen / Bon Citoyen
  • 8464 Views
  • 17 replies
  • 0 Bravos

Resolved! Account suspended bug

Hello, I just activated my SIM card today and after completing the application (paying, information, etc.) I logged into the self serve area to see if my plan was active. However, when I got in, it says my account was suspended due to plan expiring. ...

laiiokmok by Good Citizen / Bon Citoyen
  • 1638 Views
  • 11 replies
  • 0 Bravos

Resolved! Being charged wrong amount

Hi all, I wanted to take advantage of the Freedom Mobile Customer Switch-Over deal, so I ordered a SIM, and activated it when it arrived. I followed all the instructions choosing the 6gb data option, porting my number from Freedom, and it mentioned m...

PublicMobNoob by Great Neighbour / Super Voisin
  • 2287 Views
  • 5 replies
  • 1 Bravos

Resolved! No MMS on Xiaomi Redmi Note 4 global

Hey all,Just wondering if anyone had run into or has any idea on how to fix an MMS issue with a Redmi Note 4. I do recieve SMS and internet, but no MMS. I've run through some of the other MMS problems posted here, without any luck. Anyone have any id...

Kiplingsquier by Great Neighbour / Super Voisin
  • 12252 Views
  • 12 replies
  • 0 Bravos

Resolved! Locked out of self serve.

Tried to login to self serve, butt it told my password was incorrect. Choose the option forget password, got the email, clicked on the link, which said expired, and tried again, but am now locked out. Any advice?

cnbaker1974 by Great Neighbour / Super Voisin
  • 853 Views
  • 2 replies
  • 0 Bravos

Happy Canada Day!

Hey Community,   I wanted to take this opportunity to wish you all a happy and safe Canada Day!        

150 years Canada.jpg
Jeremy_M by Retraité / Retired
  • 3408 Views
  • 28 replies
  • 15 Bravos

Chose wrong price plan..help??

Hey,Just sign up a day ago and ported from FM to get the promotional plan =). But, I chose the wrong promotion plan and waiting still for a MOD is help me fix it.  I still have to port my Rogers over to PM.  What should I do? Should I wait til the pl...

faifai88 by Great Neighbour / Super Voisin
  • 599 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation failed

Hello,I was trying to activate new SIM card today on 90-day $120 freedom mobile special, but the process gave error when I reached last page of the activation process. My number has't been ported and account hasn't been created. Please help me comple...

azaytseva by Great Neighbour / Super Voisin
  • 1833 Views
  • 6 replies
  • 0 Bravos

Just ported fm to pm

Activation was smooth no issues at all.Login to self serve working fine.Plan looks perfect 120 dollars 90 days 6gbPorting updstes are.Data working fine.Text incomimg and outgoing both working.Calls incoming working outgoing still pending.So far seems...

Nsk143 by Town Hero / Héro de la Ville
  • 1036 Views
  • 6 replies
  • 3 Bravos
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