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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25392 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36870 Views
  • 185 replies
  • 27 Bravos

Moto E and Lollipop

Anyone tried 5.1 on their Moto E? In particular, wondering if it does allow migration of all Playstore apps to SD memory card? My grandchildren's phones are having memory management issues even with SD card installed. @hunnybunny @Chicklets ??

Luddite by Oracle
  • 1066 Views
  • 4 replies
  • 2 Bravos

BLU Studio C 5.0 Works with PM

Just wanted to let all prospective buyers of the BLU Studio C 5.0 Androind Phone that is will work on the PM Network. It gets automatically configured when you pop the SIM in. The only think to be noted is that 4G LTE won't work. The best you get is ...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 1474 Views
  • 6 replies
  • 5 Bravos

Resolved! Maintenance and Upgrades not performing

Even though PM has implemented upgrades and taken the site down for maintenance, I am doubtful as to what was exactly performed. The Self Serve took me a full 5 minutes to log in. Then another 3 minutes to View Usage. Another function that does not w...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 966 Views
  • 2 replies
  • 3 Bravos

Windows 10 mobile works great

I just signed my wife up for her new plan last night (went completely smooth btw... all up and running in under 2 hours, including number porting). I've been a Windows Phone user for a few years now, and any time I've unlocked a phone for another net...

hotcakes by Great Citizen / Super Citoyen
  • 1109 Views
  • 2 replies
  • 5 Bravos

Experiences with OnePlus Two?

So, I just pulled the trigger on a OnePlus Two. I've been with my Nexus 5 for just over two years, it's served me well, but the itch got to me and by chance I got an invite on their forum, so thought, what the hell... Anyone here have experience with...

youbme by Deputy Mayor / Adjoint au Maire
  • 4663 Views
  • 31 replies
  • 1 Bravos

Smooth Activation Process

 I would just like to say a quick Hello to the PM Community and my experience signing up for Public Mobile. After educating myself through the Public Mobile Community discussion and Knowledge Base forums I decided to take the plunge and sign up for P...

mike_m by Great Neighbour / Super Voisin
  • 2647 Views
  • 9 replies
  • 10 Bravos

Resolved! Help from PM Staff please!

Hey guys!   Would it be possible for a staffer from PM to send a test message to this number please?   Nobody else is in the house right now, and I can't get a hold of them either. I have the suspicion I'm having the same issues I did a couple weeks ...

burkely by Great Citizen / Super Citoyen
  • 2125 Views
  • 6 replies
  • 0 Bravos

Awesome Activation Experience

Hello! I just wanted to let the community know that I completed a new activation with Public Mobile this evening, including a number port from Telus, and it couldn't have gone more smoothly! I simply followed through the getting started pages, provid...

Mikey by Great Neighbour / Super Voisin
  • 5684 Views
  • 36 replies
  • 15 Bravos

Resolved! alcatel one touch idol 3 4.7

Hello, i'm looking into buying an Alcatel one touch idol 3 4.7 and i want to know if it will work pn PM.this is the specs of the bands: GSM (850/900/1800/1900), UMTS (850/900/1900/2100), LTE FDD (Bands 1/3/7/8/20) thanks

Chadihamdan by Good Citizen / Bon Citoyen
  • 2719 Views
  • 6 replies
  • 0 Bravos

Condolences

Hello,There were 128 people killed, and over 200 injured, of whom 79 are in critical condition, due to near-simultaneous attacks in Paris last night.Who the perpetrators were is immaterial to the reason for this post.I wish to express my deepest cond...

Martin by Legend
  • 2290 Views
  • 5 replies
  • 6 Bravos

Doffs His Cap

Hello PM! I'm a new customer excited to be a part of a community and save some money I'm currently awaiting transfer of my phone number from Telus but I'm content to be patient with this (within reason of course since I'm already paying with my sim c...

plenarius by Good Citizen / Bon Citoyen
  • 2609 Views
  • 14 replies
  • 5 Bravos

Changing phones for OnePlus Two

Hi everyone,First of: I'm thinking of switching to a OnePlus Two very soon considering my iPhone has been a disappointing piece of "technology" recently. Nevertheless, I need to know if it works on the Public Mobile network in Canada.And if so, how d...

Raxater by Good Citizen / Bon Citoyen
  • 2061 Views
  • 10 replies
  • 0 Bravos

iOS 9.1 connection issues

Has anyone else been experiencing network connection issues since updating to iOS 9.1 in the past few weeks? My wife udpated her phone within the past week and several times she has not been able to receive calls or texts due to the signal being drop...

CET_GUY27 by Model Citizen / Citoyen Modèle
  • 1031 Views
  • 4 replies
  • 0 Bravos

Resolved! App?

Hey folks, I just switched from Wind to Public Mobile and am very satisfied with the service so far. I was wondering if there was an Android/iOS app forthcoming to manage PM services? I searched on Google Play and didn't see anything available as yet...

Poprocks by Good Citizen / Bon Citoyen
  • 2259 Views
  • 9 replies
  • 2 Bravos

Resolved! Sorry ,your login has been disabled

Today, Nov 7 2015 I ported my number to another provider with the intention to cancel my account effective immediately. I have tried to log into my self-serve account but it was not possible and I got the following error: "Sorry ,your login has been ...

adrrad by Good Citizen / Bon Citoyen
  • 3477 Views
  • 6 replies
  • 0 Bravos

Legitimate text from PM ?

Did anyone get this text before? I'm just curious if it's actually from PM since I don't ever technically speak to anyone from PM. I received it today from 4704:Public Mobile: For a chance to win a $250 prepaid credit card, complete a free survey abo...

canuckbert by Good Citizen / Bon Citoyen
  • 825 Views
  • 1 replies
  • 0 Bravos

Resolved! unable to verify my email address in self service account?

Hello:      I have setup my public moblic account by using @gmail.com tow weeks ago, but i forgot the password,I try to reset my password, but the web show unable to verify my email address which is @gmil.com in self service account? I need to login ...

victor2601 by Great Neighbour / Super Voisin
  • 3221 Views
  • 6 replies
  • 0 Bravos

No Sim card detected

So I was sitting on my phone in the middle.of texting when an icon popped. Up and said no Sim detected... my bill was just paid not long ago and I turned off the phone took out the battery and my Sim card waiting about 2 in put it back in and still t...

Lildonna by Good Citizen / Bon Citoyen
  • 4771 Views
  • 23 replies
  • 0 Bravos

Creating a HotSpot with an HTC android?

Hello, Does anyone know what settings I should use to create WiFi hotspot with my phone. I have turned on my hotspot and can connect devices to the hotspot but once connected the devices don't have internet access. I have tried finding info in this c...

markstang by Good Citizen / Bon Citoyen
  • 13804 Views
  • 8 replies
  • 0 Bravos

Using in US

Good morning guys, I will go to US for vacation and probably have more business trip to US next year. Now my question is how much the rate for Voice and Data is in US.  My current plan is Unlimited Ontario Voice                              Unlimited...

Bigmac by Model Citizen / Citoyen Modèle
  • 2362 Views
  • 15 replies
  • 0 Bravos

Resolved! Another Flaw

My wife recently signed up with PM. She gave my phone number as the person who referred her. During activation there was an error in porting her existing Virgin number and she was forced to take a new number. The payment went through and the SIM got ...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 3568 Views
  • 11 replies
  • 0 Bravos

Flawless Activation and port in 2015-NOV-05!

Hello PM Community, I activated my second mobile account with PM this morning, Nov 5th 2015. After entering all the information including porting in a number from chatr mobile, my new account was active immediately (~8:54 AM). I was also able to imme...

sixthlawson by Good Citizen / Bon Citoyen
  • 1243 Views
  • 6 replies
  • 5 Bravos

Changing sim card

Hi. I have ordered a triple punch SIM card because I phone an iPhone and it uses nano sim. Can I change my service to the new one? If so will I keep my current plan which is the $20 plan because I had it for 4 years.

Thuse14 by Great Neighbour / Super Voisin
  • 2623 Views
  • 19 replies
  • 1 Bravos

account and sijm

Hi, I'm trying to crate an account to activate my account but it won't let me, and then it asks me for my phone # but I don't have one.  My sim card does not exist either which is brand new

meldriver by Good Citizen / Bon Citoyen
  • 4303 Views
  • 35 replies
  • 0 Bravos

Lifehacks and Public Mobile

Hello,Here are two humorous videos that are PM-related:https://www.youtube.com/watch?v=J4DpKN7_HRQhttps://www.youtube.com/watch?v=uZUIcwmmqH8Enjoy!

Martin by Legend
  • 1597 Views
  • 7 replies
  • 1 Bravos

Resolved! Existing customer with new phone

Hello I currently have a samsung galaxy ace-2x activated with public mobile. My brother gave me his Moto G wich came with an unactive public mobile micro sim card. Can I cut my ace2x sim to fit the new phone? If not can public mobile activate my moto...

SauceBucket by Great Neighbour / Super Voisin
  • 1782 Views
  • 4 replies
  • 0 Bravos
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