Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, for the past few days I am unable to receive incoming calls. I have been with public mobile for about 2 months, so its not a porting issue. When trying to call my phone a recorded message is played saying the number does not exist.Please advis...
Hi there, Looking to get help. My account setup failed on the final screen. Now i have no service from either my old rogers or new public mobile sim and i cannot even log into a public mobile account that i tried to create. essentially, i am stuck...
I referred a few of my friends and when I go to the rewards page it says total rewards earned ($27) which is including the $6 for auto pay. I referred 7 people so that makes sense. But when I look under that it says autopay reward= $6, community=0, l...
I have a Telus iPhone that was working fine till around 12 this afternoon, it keeps saying no service, tried everything and it keeps saying no service
Not trying to restart the whole "is PM being throttled compared to Telus" debate, I'm just curious about the maximum (and average) speed people are getting. I'm in Vancouver, I think the fastest I got on my OP3 was 50Mbps down while connected to a LT...
I see many posts, here and on RFD, of people saying they "only get 4G" and whether it means they are getting LTE or not. The problem arises because some phones wrongly display 4G when connected to a 3G HSPA+ network. Some other phones will show 4G fo...
I just transferred my fido number to pm 4 hrs ago. But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the fido phone rings. Any one have an idea how to fix that? Thank you
Hi there, I just ordered a sim today and I want to make sure my transition from Koodo to Public Mobile is smooth. I've been looking through all the threads and I've only been able to get bits and pieces of it. Can someone post a step by step guide ho...
Hello, I still have the public mobile sim card, however have not used as I have been away from the country for the past 6 months. Is it possible to reactivate the same sim card and possibly the phone number or do I need to order new. What is the proc...
My friend ported his number and after that he tried to set up his voicemail (he uses iPhone) but every time he presses the voicemail button, it says failed. I had no problem with mine so I'm not sure how to help him get it fixed.
Got my sim cards in the mail yesterday and immediately set it up. The process was seamless and after I ported my number from Koodo I instantly received a confirmation from them that my account was canceled. So far so good, and on the same network im ...
HiJust trying to get my wifes number up and running.Same errors as last time,cant even register the sim. It will need to be ported afterwards too. Just want to get in the lineup for a moderator.Steve
I signed up last night at 2am, got a temp number then ported in my Koodo and it's fine. I've been using it all day everything is normal but when someone tries to use my phone number as their referral it says my number is not a valid subscriber. I als...
@Shazia_K I successfully activated my account with a temporary phone number. I want to port my Koodo phone number as soon as possible. Is it safe to port my number using self serve, or do you need to do it manually for me?
I'm trying to create a new account, but I've been stuck on step 5 for 30 minutes.The screen still reads "Please wait while your activation is processed."The form states this may take a minute, but it has been half an hour and counting.
Hi, if my credit card expired and I forgot to update my credit card information with the new card, and the renewal transaction didn't go through as a result, would I lose my phone number right away? Do I get a notification of this and still have a ch...
Hi everyone, and thanks in advance for anyone trying to help.I just switched to PublicMobile yesterday, and everything on my phone works great; however, I cannot receive incoming SMS/MMS texts (I can send them just fine, though). I CAN recieve incomi...
I'm on the step of entering my number to be transferred.In the screen shot below I have removed my personal information from the text fields. I put in my Wind Mobile account number at the top field, the "alternate number" to best of my knowledge (m...
Hi, I'm new to PM. I need a moderator to help complete my number port in. Thank You.
Activation failed at second step Empty drop down menu to select local calling area.I tried 4 computers, 3 OS, 2 browser, cleaning cach, all failed at second step. I cannot select local calling area
Hello PM Community! Very happy to be here, just activated and ported over this afternoon. I just wanted to ask a question about some data usage, if I may. I activated my line and all is fine there. I am at work, connected to wifi as always. I sen...
I've switched over to public mobile a few days ago, and have ported my number over from Rogers. However, my SIM has been detected as invalid multiple times in a day. The phone restarts itself because of that but it didn't fix the problem.I've also ma...
I activiated my SIM card and plan about 15 hours ago and ported my number from Bell (which has registered my account as cancelled), but I still have no service.
Yesterday we port the number from voip provider.I was told that it could take up to two days. An hour or two later I coudn't reach my wife(her phone). Neither the old or the new numbers were working. The outgoing calls were working fine-caller id sho...
Ported Number on Saturday, was working after @Mary_M resolved porting issue, now we you call the number it says number is not in service. Had similar problem when porting another number from telus couple weeks ago.
Hi, It's been a while since I have been trying to transfer my number online (from Koodo) and it says "You must be authorized to transfer this phone number" in red after I put my old account number, my alternate phone and the authorization name. I am ...
Hello, I am having issues porting my number from Voip.ms, I am getting the below error message and hope someone can assist. "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."
Hi everybodyI switched my number from wind to PM last Friday, and received transfer success msg after two hour. But today is Tuesday, my phone number still shows unknown when I call my friends. However, I can receive msg and call from my wind number....
i ordered my second sim card on last sunday however i did not receive it at this moment even though today my mail guys came by already. my first sim card was come very quickly i order the day before and i received the following day. anybody know h...
I have setup and activated an account with PM for my daughter, I want to add a second line for my son, how do I add a second line?
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