Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just a quick shout out to the Moderators and the PM Staff for dealing with the spammer this morning and cleaning it up so that the people with issues can get some attention to there threads and we can get back to helping them!!
Given someone is spamming the forum, which masks lots of other people's discussion, I think the forum really need to add a function that allows people to post new topic only after certain wait time.Say if you posted a topic, you are only allowed for ...
I used up my included 50 outgoing text so I added some money to my account assuming this would allow me pay per use texting but it's not working. I can recieve but not send text?? Thanks
I activated my sim cord and registered but phone shows no service. What am I doing wrong?
I didn’t know that I was going to switch until after I topped up bc I wanted data but I wasn’t going to wait another week so I top up then I seen chatr carrier so I when to them there a lot better then public Mobile so if u put money in your it’s non...
So my phone was working completely fine it's a telus phone I had a koodo sim card in it everything was good, then i signed up for public mobile checked my phones imei everything was good payed for a plan then all of a sudden my koodo sim card wasn't ...
Hi, yesterday we try to activate our new PM SIM cards and got some troubles.We used FIDO account with two numbers on it. One number was transferred to PM and working on calls and mobile internet, but second still not available for calling and mobile ...
Went to "Mobile Shop", staff created an account, switched my current number over from Telus to PM. For some reason, somehow my number didn't switch over even though I've had my credit card billed. I can't create an account as my cell number cant be f...
Thanks for posting, I seem to have the same issue. I am on the $120/3month legacy 4GB/Lte plan, and usually am charged $111+tax (after rewards). However, I referred 2 people in December and also gained another year for loyalty and it now shows $102 a...
I can still make phone calls for now. Will my service be off tomorrow? I do have autopay turned on as well as enough credit on my account.
I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimi...
I was getting an error and no signal to call out. I tried reseating the sim card, it fell apart, so i taped it and my phone ovetheats. Does public mobile replace my sim card at no charge ?
I’ve been paying for long distance for 4 months now and still can’t make a long distance call. It says my plan doesn’t include it when I try. I’ve messaged several times to the moderators, who say yes, I do indeed have long distance in my plan, but...
Hi. So I lived in Vancouver from 2010-2014, then left for a few years. I just came back and signed up for Public Mobile and I wanted to have my old phone number if somehow possible. It’s a long shot, but the guy at the counter told me to try. Is 604-...
Relatively new customer so not very familiar and hate to have an issue already. I just recently set up my account after not doing so right away when I first got my phone hooked up. My plan was expired so I went to the 10$ plan as I only need somethin...
I have to pay for a due on Feb 4, but I cannot enter my account when I start using until now, this is my first month. Please help me to sign in to pay because my phone deactivate right now. It is realy emergency !thank you
I activated with the base $10 plan 4 days ago. I changed the phone number to one more convenient to remember the next day. Thus far, I have made ZERO outgoing calls. I have sent ZERO text messages. I have answered ZERO incoming calls. I have NOT chec...
So the guy at Walmart who set up my account couldn't get my credit card to go through on autopay and now I'm trying from home and it won't let me do it either. This is the error I get: Unable to Process Transaction Sorry, your credit card transaction...
I can see the name for top 1% and 5%,but where can I see the name for top25%?
Why is there no oracle tag? There are countless times I am looking at personal information that needs to be removed. Or a help post in the lounge, 6 hours after its been posted. Just as you can tag moderator_team to weigh in officially and anyone fro...
I need help with my phone puk code is required please contact me Email address removed by computergeek541 for reasons of customer privacy
Hi, I just activated my Public Mobile SIM card. My phone can receive and send text messages and make phone calls. But my old phone and SIM card still receive incoming calls. I guess Bell didn't port the number over properly.
I ordered a new SIM card two weeks ago. But i still do not receive it. How long does it take deliever a SIM card ?
Hi,I've had this plan for a couple of months now and use auto pay. So far I'm really happy with it.BUT I tried to make a phone call just now and I keep hearing that calls are not included in my plan. I know for sure that it is what I pay for and unti...
Please send me a working sim card. Until I receave a working sim card I will not top up my account. It's been broken since jan22 and no one has fixed my problem. I need a new free sim. It's not my fault it's not working. Put another sim in my phone a...
I would like to suggest that PM add some useful information to the account page. On my other cell phone plans, I was able to see when my usage occured. That was helpful to me to determine if I was overusing my data on certain days, making too many ca...
Please help me..I tried three times to activate my sim, account and payment...the pay part went through without a balance, I can see in my bank account, but every time I get to the end of the payment, or filling in my info, I get a server error or ge...
Thanks to Syed for helping convert my add-on to what I needed while travelling. I posted yesterday that I had incorrectly purchased 200 minutes instead of US Roaming. Syed converted my minutes to roaming. I love the service at PM. Thanks for taking c...
So I recently changed my plan from a$120(90 day) plan to $50(30 day) I used to have reward and loyalty rewards that would reduce it to $99 from $120 now my rewards are gone/restarted. Now that my the plan will change on my next renewal (March 7) It's...
Hi I bought two sim cards today. One for me one for my wife I used Sim #1 to create my account. And I thought I could add Sim # 2 in the same account so I went to "plan and add-ons" and "Change sim Card" and punched in Sim #2 to add my wife's number...
