Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Awful support - Cannot receive calls for more than 7 days now - support request (#5191 -5299)

I've ported my phone from Fido to public mobile on the 25th of November and since I am not able to get calls. I can make calls and send text messages I have access to data. My old phone number is still active wit Fido. I tried contacting the support ...

Resolved! Sorry, your account activation request has failed...

Hello @Mary_M, @Caroline_D, I tried activating a new simcard with creditcard (VISA), non recurring and new number and I got the following: - Sorry, your account activation request has failed. Please visit our online community at href="https://publicm...

Resolved! SICKNTIRED OF NONEXISTANT SUPPORT AND WAITING EXCUSES

HERE IS THE STORY: I PORTED TWO PHONES TO PUBLICNOSERVICEMOBILE. I WAS UNDER THE UNDERSTANDING THAT I WOULD GET ONLY SERVICE VIA THE FORUMS HERE WITH PUBLICNOSERVICEMOBILE. I NOW GET ZERO SERVICE WITH PUBLICNOSERICEMOBILE. NOW I HAVE TWO ISSUES, ONE ...

Re: Finally out of porting limbo. Activation date wasn't changed!

@Shazia_K can you re-set my plan date too, I didn't have service until Nov 30th.

Port Failed from Nov 18, 2016 - Paying for Two Services Currently - Please help!!!

Hi there,I am trying to port from Rogers to Public Mobile. When I went through the activation process on Friday, November 18, it said the activation failed and to visit the community. However, I was able to create an account and I see that I got char...

changed plan but cannot make phone calls

Thanks in advance for your help. I am desperate as I have called 611 three times Phone number is 4 and ever since I changed my plan this morning I cannot make or receive calls person on the other end hears dead air when I call out it fails What sho...

Where the hell are the moderators??

Waiting for help since 2months now. Send private message to 4 moderators. No answer till now. So basically my question is where are you guys? Have you ever existed? Or you are just a robotic system?

My Credit card has been charged twice in two days. Please return my money!

Can anyone on this site help me? My card has been charged twice when I only billed the plan to the card once. Dates are once on Nov 16th and once on Nov 17th. How can I go about getting the extra charged amount back? Very very dissapointed and a bit ...

Finally out of porting limbo. Activation date wasn't changed!

I was under the impression that the activation date would be changed once the port finally goes through. I've spent 2 weeks in porting limbo and haven't really used the pm sim since I couldn't receive calls or texts. Anyone has any success with chang...

Re: Two weeks stuck in porting limbo

I am still in limbo as well.. I sent a message on November 21st and am still waiting! Sorry to piggy back on your message.. just don't know how to get through to someone

Porting question

Hey so I ported my number when I tried to activate my sim card and it got stuck, but now that today is December 2, I am not paying for my other service anymore does that mean that my number is lost and I can no longer port that number over?

Couldn't activate the plan that I really wanted

Hi everyone, On Sunday November 20, I was trying to activate my SIM card and get the 90days/12gb/$120 plan. When I wanted to select de plan on self serve I didn't realized that I have to select "unlimited internationsl texts" instead on "no text" tha...

Promotion Plan Activation Immediately?

Hi All,I understand there's a queue with MODs, just wondering if anyone had luck troubleshooting this issue by themselves. I have the $120 4GB promotion plan set to transition after my current cycle on the 22nd of Decemeber. Unfortunately, I have use...

Two weeks stuck in porting limbo

And still NOTHING!I got an email from PM support 3 days ago to which I replied but no reply from them since. None of my private messages to the mods have been read yet. None of the forum threads I created to get attention from the mods had led to any...

how can i contact a moderator to slove my problem

i renewed my plan (120 $ for 90 days) last Thursday, the money has been deduted and I cant use my phone and data for more than one week , try to email help center and Private Message moderators , but get no answer , need help from Public Mobile u...

My Comment re... Public Mobile

I understand and sympathise with many issues and complaints that Public Mobile is facing at this time. I have 4 Mobile numbers ported to Public Mobile in the last 12 months2 from Virgin, 1 from Wind 1 from President’s Choice Mobile Porting to PB we...

Problem with Activation

I tried to activate my sim card, upon filled up all info and prompt to activation page, the web displays server error:404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily ...

Account Deactivated?

Good Morning, After an initial porting issue things were great but my account now says: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You w...

Contacting moderators!

HelloMy account has been locked and Ive tried to email PM multiple times but have failed. I sent a private message to one of the moderators about a week ago but still has not replied to me. How can I get in touch with the moderators! Please help! Tha...

12 days no help please help me port

Anyone please help meI see response thread on other threads.@Mary_M@Saray_O@Brooke_C@Shazia_K@Jeremy_M@Caroline_DIt's dec 02Please help me I found out the reason why I can't port please help me fix it.I have sent all of you private message but all is...

Trouble transferring FIDO number and no response yet

Hi, I activated my pm SIM card almost 12 days ago and i tried to transfer my Fido number, but one week past it still not approved,so I just selected a new number for the pm SIM card. Then I called Fido customer service to cancel the Fido number,they ...

Resolved! unlock my iphone se

i switched my koodo service to public mobile last month, i got an iphone se from koodo, i called koodo customer service today to unlock my iphone, they said they are unable unlock my iphone since i no longer use their service, i wandering if public m...

Incomplete Fido Port

Hi, I registered for a plan with Public Mobile and activated on Nov 20th. I am able to use data, but not texting or calling using my phone. I also sent out an email request for assistance on Nov 22, but have not received a response. I am unable to ca...

Porting problem, mod please help

It has been 3 weeks with no response. I need a mod to help port my number, I cannot receive incoming calls. Please help this is ridiculous

Transfering my phone number

I have signed up for public mobile and an error is showing up when i am trying to transfter my phone number "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. " Can someone help

Can a mod please port my number already

So I switched from Chatr and today is my last day before my account closes, if the port isn't going to complete doesn't that mean I lose my number.. I signed up November 19 and have no received a single PM back from any moderator or staff member of P...

Couldn't port wire number

I could use that number to make phone call, but couldn't receive the calls because the incoming calls still go to the old phone. I have submit the same issues a week ago online, but have not get any response yet. I am using iPhone 6s Plus. The number...

Resolved! Voice mail not working - Please help!!!

I'm having the same issue where my port was successful, I'm able to call and receive calls but when using my phone and click on voicemail it says failed. Also tried pressing and holding 1, same issue. Can you please let me know how to fix this issue....

Did not receive the order

I still have not received my SIM. My order number is 93708. It has been almost 3 weeks.

Text Message

Hi everybody In global texting feature, what type of messaging is included........SMS or Picture, or Video or all of these? Thanks in advance

Community

Forum Posts