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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Thinking is changing over

Hi right now I am on a Rogers plan. I pay 47 dollars for 6gig LTE data and like 500 min and 1000 texts. I usually end up going over my data and pay a lot of overages which I s why I wanted to switch. I was wondering if there are any good deals for...

Cancelling Public Mobile Account

Hello - i am unsure how to stop paying for and using Public Mobile. Do i just not pay the next amount due and it will stop wroking?

Resolved! Help!! credit card keep being denied

My phone plan has expired and I tried 2 different credit card and it keeps being denied. I contacted my CC company and they say its not them I need @CS_Agent to help Erin

Resolved! Loyalty Reward ($3) not applying to my bills

Refer a friend and autopay credits appear on the payment history log but loyalty rewards do not.

Purchased 400 International minutes months ago, but won't let me call internationally

Purchased 400 minutes for $15 months ago. I checked again and it's still there, no minutes used yet. Yet when I just tried to place a call to the UK I get a public mobile message saying "Sorry, Talk is not a part of your plan" or something to that ef...

Resolved! Changing Plans before current expires, unable to do so

Hey, I'm new here, Trying to change my plan from the $10 plan to the $40 4GB plan via self serve. When I click the $40 plan, at the bottom of the page it says Top of Your Account, Change on Next renewal Date.I'd like to change my plan now. How do I ...

Top up account - Payment Goes through, Balance goes to $0!

how to top up amount

Plan has not talking or texting features

Hi, Just last week I switched to Public Mobile and got their $35 for 30 day plan with 1 GB of data and unlimited nationwide talk and text. This was one of the premade plans which I did not build. My issue is that when I switched to the plan, it only ...

Can't Receive Text Messages

Text message comes in that plan is 95% used (impossible as got the text warning 1 day after I returned from the US), then text messages stop working. I have not been receiving my text messages since the 95% used message. As with others I didn't know ...

I need a Mod Now! Please this is ridiculous!

I been a new customer only 5 hrs and I'm already regretting this move! Where is the support ? Instead I get a mod that contacts me and wants me to open twitter to verify info? I don't have a twitter and unclear why I can't verify via pm with the mod ...

Resolved! I just paid my next 120 days plan, but public mobile sent me this

Hey all,I just paid my 120-day plan yesterday. Then I got a msg from PM said its sister company KOODO has some promotion for 4G data for $40. So I am wondering if I switch to it, will I get my $120 payment for this cycle back? Thanks,

3 G service on Pm

Is The 3 G plan fast enough to watch u tube or Netflix on phone. How good is it

Resolved! Tablet will not recognise SIM card

Purchased an off shore tablet with 2 SIM card slots. Niether slot will recognise the card. Has anyone had this issue.

Selecting 1gb data add on terminates previous plan

Hi, I was originally on the $35 plan with unlimited BC wide calls and texts and a Gb of data lasting 30 days. I had 35 dollars in my available balance and I was running out of data. I selected a 1gb add on costing 30 dollars, from the add on section...

Resolved! Porting from Bell Prepaid

Hi folks, I have a friend who will be joining Public Mobile within the next week. He is currently on a Bell prepaid account. He absolutely has to keep the same phone number. His phone is unlocked, and I have set up perhaps a dozen accounts for friend...

Resolved! Non payment

What happens if I not pay my bill for 60 days will my account be closed will number be gone

How to switch credit card but forget account password

My parents are using puclic mobile but their credit card was stolen and they have a new card to switch payment method. They are currently traveling in other country so they can't dail 611 on the phone. They forgot the account password and security qu...

Resolved! Need a Moderater regarding a new account

Can't call long distance I assumed this was unlimited Canada wide calling ?

Can't call long distance

I got unlimited talk and text at 45 dollars (was charged 47 plus tax ) worked out to be 55 but regadkrega I can't call to N.B from N.S keeps saying I need long distance add on? Is this plan not Canada wide calling ?

Resolved! How are overages treated in a plan?

For example, say I am on the $10 a month paly. I use all my minutes and texts. Does it autorenew or am I billed extra? If so, how much for voice and text?

Whitby Walmart excellent service!!!

Try to see if Eloho is working - excellent help with getting my phone unlocked and the whole activation process! Excellent experience

Resolved! Locked out of 2nd account

I can't figure out how to get to a moderator... when I type @CS_Agent in my private message box, as the little robot dude says to do, it says "no matches found". When I tried to click on "contact me" it "was not selectable.I have a 2nd phone and p...

Want to change plan after auto-payment failure, how to fix this !!

So I got an SMS a day or two ago saying that my payment was due soon, no worries it is set up on auto-payToday I get an SMS that the payment failed, dunno why as the card should be godoGo to the portal and see that there is a $40/mth deal that is bet...

payment done and appears received in history....balance 0

Supported LTE bands

Ever since switching to the essential phone from Oppo Find 7, I have noticed my cell signal bouncing around like a yoyo. I know that the Oppo is very limited on supported LTE bands and that is the likely cause. I installed the network cell info lit...

Resolved! Account Re-activate/Re-instate!!??

Hello!I was out of country for three month and could not make my phone payments. Now I have problem to activate my Publick Mobile account? What should I do to re-activate it? I have phone and SIM card I used previously. Thank you

Resolved! Transferred to Koodo, but still getting charged

As the title suggests, I transferred to Koodo a few months back and noticed that I got billed $150ish from Public Mobile. Since I'm no longer with PM I need a refund of that money and to close my PM account. Who do I need to contact in order to get t...

Resolved! Having to select region everytime

Ever since the new PM website introduced the selection of your region, I have been facing the issue of having to select this everytime. I have cookies turned on, too, but the website just does not retain my region. It's just a headache to select it e...

Some days ago installed MS Excel on my phone

I created huge excel document for these days. But only some hours ago I've got a problem at opening it. I see strange message: "This file is not in a recognizable format". Only yesterday always was fine. But today I've tried opening excel file three ...

Been disconnected for 2 weeks now

I'm not having a great experience. Public mobile have suspended my service 2 weeks ago. They said it is because of stolen phone/fraud.. I have sent them every piece of information they have asked for and I'm not getting a reply for a while then I get...

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