Changed plan doesn't twork

[jeremiahluis]

Hi, 

I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.

[Dunkman]

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@dolraj22 wrote:

Hi i updated my plan last month and paid for that plan but my plan still not updated. Even charge me for new plan but still is old plan running .Please let me know to update my plan.

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@dolraj22 

Did you choose to change your plan immediately or at next renewal?  Two options.  If immediately, your plan should have been changed immediately and you should have been charged immediately. If at next renewal, then you would have been charged at next renewal date.  

Which plan are you on presently?  Which plan do you want?  

Maybe screenshot your payment history page to offer more information (blank out any personal information).  

[dolraj22]

Hi i updated my plan last month and paid for that plan but my plan still not updated. Even charge me for new plan but still is old plan running .Please let me know to update my plan.

[wetcoaster]

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@michaelmars wrote:

Hi there,

I'm new in Public Mobile. Just try first month network work fine and yestarday transfer my old number to Public and add nothing work already 24 hours.

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@michaelmarsyou have posted in an old thread. For future reference, you'll have more success of getting help when you are starting a new topic.

It looks like the port of your number is stuck. To get help you'll have to contact the @Moderator_Team with a private message. Include all relevant information like your account number, phone numbers etc.

Here is more information on contacting the moderator team:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[jeremiahluis]

Also, they are very quick in their response usually its within couple of hours, weekends its probably slower. And have you tried rebooting your phone? (remembers 'IT crowd' 😉 ) 

[jeremiahluis]

Hi Micheal, 

Welcome to publicmobile!

Try sending a private message to the moderators im sure they will able to help with your

question. Below id their profile, you will find "send this user a private message" on the right sidebar

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

lemme know if this helped you

Cheers

[michaelmars]

Hi there,

I'm new in Public Mobile. Just try first month network work fine and yestarday transfer my old number to Public and add nothing work already 24 hours.

[Shazia_K]

Hello @jeremiahluis, 

Thank you for reaching out to me, 

I did receive a private message from you but I was working on getting things fixed before I can answer 🙂 

Can you reboot your phone please? everything should be working now. 

Thanks @CalvinW 😄

Shazia

[CalvinW]

@jeremiahluis Press Shazia's name and then it would bring you a page to send her a private message. You might have sent a message to either Dave or Jeremy. They aren't moderators so maybe that's why you didn't get a response. Shazia is always really quick with reponses.

[jeremiahluis]

I tried that but it seems he doesn't exist

[CalvinW · Accepted solution]

@jeremiahluis Send a private message to a moderator, fastest way to clear things up!

@Shazia_K