Community

account number

I need to learn my public mobile account number but can not find how to. I need suggestions for this.

overcharged

I tried to change my $25 plan to the new one $19/month.Each month I was being charged less than $20 with $25 plan because of the per-authorized and referral points.Once I tried to change my plan on June 5, 2024, I just checked my bank statement and n...

iPhone locked from mobile services

Hello,On checking, Apple store verified that my phone's mobile services (talk, text ...) were blocked by service provider, i.e. Public mobile.Could someone please have a look and advise?Thanks,VnP

Can I wipe my iphone without wiping my esim?

I'm having issues with my iPhone freezing video when recording. iPhone 12 mini. Troubleshooting has been challenging and I'm just wanting to wipe my phone and start over.  With a physical SIM, I can do this.  But what about an eSim?  If I reset the p...

5G speed maximum is ±5mbps

Hi, I just got my eSim today and I decided to switch from 4G plan to a 5G plan. Since, my speed maximum is ±5mbps. What is happening ?  My phone is a S23.Thanks,

Unable to make phone calls from my cellphone???

I am not able to use my iPhone to make outgoing calls? I have received a ticket but am unable to enter the information required to access the technician??

USA vs Unlimited = Who's doing what?

 My wife and I both went for unlimitedMy son went for USAI figured I might go to the USA every 3 years or so and the unlimited data might be more important.My son thinks he will never use all the data and the USA might eventually com in handy.What is...

Subscription

Subscription not activated in the PM app. What do I do?

Refund my ESIM

HelloI hope you are fine. I bought an ESIM. At first, it is told that it is compatible with our Mobile phone. When is activated it, it is not compatible unfortunately. I want to refund it. I want to buy phisical sim card.Thanks,Sanaz

Unable to access account in order to change plans.

Hi folks, if I recall correctly the phone number for which I would like to change plans is tied to this account but when I try to access my subscriptions I get told that I need to proceed with a new activation and I cannot see anything else as if I w...

How to change automatic payments to manual?

I'm wanting to switch to manual payments instead of being charged automatically every month ever since this ridiculous new "Public Points" program launched. If I don't get points every month for being charged automatically like I used to and I have t...

Plan rates

I am new to Public Mobile and was wondering how often the rates change?The Canada-US plans are shown as limited time so is it likely the rate will increase in the near future, after the first subscription period?How long is a typical subscription per...

Locked out of Email, unable to 2fa login.

Long story short.  I created a 2nd gmail account specifically for a 2nd public mobile account.  (I pay for one existing public mobile account for a disabled family and  couldn't have phone plans on 1 email)  6 weeks after creating the 2nd email.  Gma...

May Give Back Points Are Out!!

Using public Mobile in USA

I have been using the cheap PB plan ($15/month) for several years.  I'm retired with a landline and internet and only to a cell phone for my volunteer work driving older folk to medical appointments.Last week, we went to Maine for a few days and I wa...

Locked Out for days now please help

Please help me regain access to my account. This would be awesome 

Data

My data usage issue is coming from PM.I pay for 40GB and it keeps showing 2GB with a Data warning.

Subscription shut off

My subscription period ends today but my service was discontinued this AM . I’m trying to port out but am being blocked. Do plans not go to end of day?

Almost 24 hours without my phone capabilities, where's the support?

I am now almost 24h ours trying to get my phone working with PM. I have done all the troubleshooting, posting on forums, and price messaging the agents.....where is the support???!!!

5% in Points for Plan Payment (not Plan Price)

An FYI: I am on a $34 plan and was under the impression that I would receive 5% of my Plan Price in Points. After applying my first $15 payment credit via Points, I received 5% of $19 so it appears we will receive 5% of whatever $ amount is billed.

Rate plan question

I just signed up with Public Mobile.  Do these rate plan prices stay the same or because its a promo is it going to revert back to the original price?

Change plan

Like to change plan but keep my data promotion 

Allow to generate a payment voucher in rewards

Hi,I see there a lot of rewards options but i think adding an option to generate a payment voucher would be great too as it will allow to send the payment voucher to another user who can apply that in their account via "Redeem Payment Voucher" option...

help

I tried to activate my eSIM, but then it didn’t work when I tried to login again it asked me digit code from the number that it didn’t work to activate

change of address

I move from Saskatchewan. I am trying to change address but its still showing Saskatchewan. Also, how to change in billing because they are still charging PST