[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Port failed, but it still shut down my Koodo account.
After 6 days I finally got a reply from the email support team about my inability to port my Koodo number via self serve that said: "We tried to do the port of your Koodo number but I was not successful. In fact, you can only do so once per 30 days....
Resolved! "Message Details" Datestamp Issue
I made the switch to PM from Wind this morning. Gotta say I'm pretty happy so far! That said, there's one minor issue. The "Message Details" interface in Android has gone a bit wack with the timezone. This image is from a message that was sent 11:31 ...
Switching to New Plan
Hi, Like many others in the community i seem to having trouble switching to the new Fall promotion plan. Had called in and a representative set up the change so it would occur during next renewal date (today). The plan has not changed yet, i have bee...
Need urgent assistance.
ticket#0789-4634: unable to receive incoming calls. But outgoing calls, incoming and outgoing texts, data works. Emailed a mod but no response.Already tried restarting the phone, and taking out the sim already, and it did not resolve the issue. Calle...
Resolved! I can't send MMS pic's..But still love Public Mobile
Not sure why I can't send MMS pics? Got a feeling this has to do with APN settings.
Resolved! When does my data and minutes reload?
Hello,I tried to port on Nov 1, but didn't get service until November 8.I know the mods 'restarted' the plan to 'compensate' time lost.In usage history, it first logged activity on November 7th.My next bill is due on Feb 8th.When will my data and min...
Resolved! Porting Number from Koodo - No response
Hello, I activate my PM account with a new number on Nov 8th. I also email PM with all my information that day to port in my old Koodo number. On Nov 10th, I privating messages @Mary_M. I have not heard a response via email or from @Mary_M in the Co...
cannot change to the new fall 2016 promotion plan
Hi, Can you please help me change (or activate) the new plan to 12G? I changed mine account in October, which supposed to be activated on Nov 8. But today when I check, the it is still the old plan which is 6GB per 90 days. Thanks,
Resolved! Porting Number (PC Mobile)
Hi! I sent an email via contact us but it's been over 72 hrs with no response, PMed @Mary_M and @Saray_O over 24 hrs ago with my porting info and messages still unread, figured I'd try starting a thread. I got my Public Mobile account activated no pr...
Credit for no service
Tried to activate since nov 9th but having an issue connecting mobile network. Pm already sent to mods. Kind of knew there would be a bit of a wait.Has anyone heard or if the mods can update us if there will be a credit to the account for the days of...
Resolved! imessage
Hi.Looking to start in PM tomorrow when my sim arrives.My question is does iMessage work fine on PM. iMessage activation goes through fine.Thanks
Resolved! Any charge for porting new number?
Will there be a charge from PM for porting a new number to replace my existing number ? Thanks.
Resolved! Activation without sim (sim is on its way)
I just saw really good offer it was 4G date per month with $40 so I will order sim tomorrow.I checked delivery time would be 3~7 business day. Just in case I cannot have sim before Nov. 20th, is it possible I can acitvate $120 plan without sim on my ...
Resolved! Quick question about 12 GB/$120 for 90 days
Like so many others I assume, Public Mobile has finally swayed me to switch over with their current promo offer of Provincial Calling, Unlimited Text and 12Gb for $120 over 90 days. I understand that this means I will only be able to make and receive...
apn data setup
I have an acer zest plus phone and when I put in the sim card it set up 2 telus apn's which only seem to be allowing phone and txt. I read the thread about setting up apn for public mobile data but what I'm wondering is was there a reason it didn't a...
Some messages not sent and not received
Hi, I recently converted 4 phones from TELUS to PM. Most everything is working well. However, on one of the iphones we've had 3 or 4 episodes since converting where some messages are not received on the iphone and some are not delivered to a f...
Resolved! Moderator
what i have to do if moderator read the message and did not respond to my message
Resolved! Someone else has the number I ported over and am using?
When I made my Public Mobile account, I ported my number over from Voip.ms, a virtual phone service which supports porting numbers in and out. I originally had that number with Wind, then Fido, then ported to voip.ms. When switching to public mobile,...
Resolved! Public Mobile client software is really crap
After several failed and boring attempts to activate a line, I get the help of a moderator to activate. PM gave me 10 days to try. During this time, I made all setups, autopay, new $120 plan... Today, 10 days later, PM renewed my plan, charged me $12...
Invalid SIM Error
Hi PM moderators, I tried to activate my SIM card on Thursday November 10th, but my windows session timed out after I completed payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM...
Porting issues from Koodo
Hello, I'm having issues porting from Koodo to PM. I receive the following error message: "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I have attempted using didn't solutions ...
Resolved! No data..!!
Hi...I signed up 2 days ago....everything was fine....I had data usage until today. Did not get any Internet connection for the entire day today. Please helpThanks
Resolved! Help! No incoming calls, no texting
Hello Public Mobile community. I ported my number over from Rogers to PM on Nov 10th and.. Some issues I'm facing:1) Cannot receive incoming calls2) Cannot exchange text incoming or outgoing (kind of, explained later) Some positives and the things wo...
Public Mobility Star Lines?
Are they for the most part, the same as Telus?: http://www.telus.com/en/bc/support/article/special-service-mobile-numbers
Plan change failed no service
My plan was supposed to change today. It hasn't and now I have no service. Can one of the moderators please PM so that we can fix? Wife's account is due to change tomorrow and I would like to avoid the same issue.
Help! No incoming calls, no texting
I'm glad there's a strong community commited to the So I ported my number over from Rogers' to Public Mobile on Nov 10th I need assistance in resolving some issues which are:1) Cannot receive incoming calls2) Cannot exchange text incoming or outgoin...
Long distance in my province
I have the new promo plan and live in Vancouver. I am in Tsawwassen Mills and tried to phone but it is saying it's a long distance phone call and I need to add-on. I should have province wide calling, is this a catch it a error?
Porting fail.
Need help. Porting old number was successful temporarily. Now I'm stuck with a new number that I do not want and my old number is now not in service. I was only aware of this when one of my family members told me that they couldn't call me.
No Service
I recently switched from Telus to public mobile a couple November 8th. I followed the process and went through in porting my number, and would like to say it worked because it completely closed my Telus account but have yet to have service from publi...
No Service and Number Ported from Telus
Hey everyone, my phone number got ported from Telus with the help from someone at Public Mobile via email. They said that after a power cycle I would be good to go, but unfortunately it's still not working. Tried rebooting everything and it doesn't w...
