[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
LTE not working
My phone's LTE frequency is 1800/2100/2600MHz but LTE doesn't work. It shows 3G. Anyone know why?
Resolved! international roaming
does public mobile have international roaming.i am going out country for 3 months.
Resolved! Plan change
how can i change my plan? do i have to contact moderator.
Successful Telus Port! (I think)
I'd just like to thank PM for offering this amazing deal! I'll start off by saying I was with Telus previously and have successfully ported over here seamlessly. The process took literally no more than 5 minutes, including filling details and the act...
Email Response!
Well I finally got an email response to my original "help me" email from Wednesday According to the email the activation/porting error occurred because the PIN number was incorrect I always use the same 4 digit PIN so I called Virgin just to make sur...
Resolved! Changing Plans
Hello Moderators,Could you help me out! I've been desperately trying to switch my plan for the past couple of months. I always schedule a change but it never occurs. I don't know why! This month you guys have the fall promotion $120/90 days for 12gb ...
PM and Travelling
Hello, My wife and I are looking to switch over to PM for the $40 plan. We were wondering if we travel to countries not on the long distance list, do we still have service? Currently, with our fido and koodo plans, we still get reception and can mak...
Resolved! My Sim Card
HiI ordered my SIM card on Monday. I got a message in Thursday from PM saying it was shipped out. Don't know why it took 4 days to even ship it. But anyways should I have it by tomorrow. I know Friday was Veterans Day so no mail service.
Resolved! SIM card going to the wrong address
Hi, I have no idea if I'm posting this to the right place but I have an issue. I just placed an order for 2 SIM cards (hoping to squeak in on that promo) and when I got the confirmation I discovered they are set to be delivered to the wrong address. ...
Port failed, but it still shut down my Koodo account.
After 6 days I finally got a reply from the email support team about my inability to port my Koodo number via self serve that said: "We tried to do the port of your Koodo number but I was not successful. In fact, you can only do so once per 30 days....
Resolved! "Message Details" Datestamp Issue
I made the switch to PM from Wind this morning. Gotta say I'm pretty happy so far! That said, there's one minor issue. The "Message Details" interface in Android has gone a bit wack with the timezone. This image is from a message that was sent 11:31 ...
Switching to New Plan
Hi, Like many others in the community i seem to having trouble switching to the new Fall promotion plan. Had called in and a representative set up the change so it would occur during next renewal date (today). The plan has not changed yet, i have bee...
Need urgent assistance.
ticket#0789-4634: unable to receive incoming calls. But outgoing calls, incoming and outgoing texts, data works. Emailed a mod but no response.Already tried restarting the phone, and taking out the sim already, and it did not resolve the issue. Calle...
Resolved! I can't send MMS pic's..But still love Public Mobile
Not sure why I can't send MMS pics? Got a feeling this has to do with APN settings.
Resolved! When does my data and minutes reload?
Hello,I tried to port on Nov 1, but didn't get service until November 8.I know the mods 'restarted' the plan to 'compensate' time lost.In usage history, it first logged activity on November 7th.My next bill is due on Feb 8th.When will my data and min...
Resolved! Porting Number from Koodo - No response
Hello, I activate my PM account with a new number on Nov 8th. I also email PM with all my information that day to port in my old Koodo number. On Nov 10th, I privating messages @Mary_M. I have not heard a response via email or from @Mary_M in the Co...
cannot change to the new fall 2016 promotion plan
Hi, Can you please help me change (or activate) the new plan to 12G? I changed mine account in October, which supposed to be activated on Nov 8. But today when I check, the it is still the old plan which is 6GB per 90 days. Thanks,
Resolved! Porting Number (PC Mobile)
Hi! I sent an email via contact us but it's been over 72 hrs with no response, PMed @Mary_M and @Saray_O over 24 hrs ago with my porting info and messages still unread, figured I'd try starting a thread. I got my Public Mobile account activated no pr...
Credit for no service
Tried to activate since nov 9th but having an issue connecting mobile network. Pm already sent to mods. Kind of knew there would be a bit of a wait.Has anyone heard or if the mods can update us if there will be a credit to the account for the days of...
Resolved! imessage
Hi.Looking to start in PM tomorrow when my sim arrives.My question is does iMessage work fine on PM. iMessage activation goes through fine.Thanks
Resolved! Any charge for porting new number?
Will there be a charge from PM for porting a new number to replace my existing number ? Thanks.
Resolved! Activation without sim (sim is on its way)
I just saw really good offer it was 4G date per month with $40 so I will order sim tomorrow.I checked delivery time would be 3~7 business day. Just in case I cannot have sim before Nov. 20th, is it possible I can acitvate $120 plan without sim on my ...
Resolved! Quick question about 12 GB/$120 for 90 days
Like so many others I assume, Public Mobile has finally swayed me to switch over with their current promo offer of Provincial Calling, Unlimited Text and 12Gb for $120 over 90 days. I understand that this means I will only be able to make and receive...
apn data setup
I have an acer zest plus phone and when I put in the sim card it set up 2 telus apn's which only seem to be allowing phone and txt. I read the thread about setting up apn for public mobile data but what I'm wondering is was there a reason it didn't a...
Some messages not sent and not received
Hi, I recently converted 4 phones from TELUS to PM. Most everything is working well. However, on one of the iphones we've had 3 or 4 episodes since converting where some messages are not received on the iphone and some are not delivered to a f...
Resolved! Moderator
what i have to do if moderator read the message and did not respond to my message
Resolved! Someone else has the number I ported over and am using?
When I made my Public Mobile account, I ported my number over from Voip.ms, a virtual phone service which supports porting numbers in and out. I originally had that number with Wind, then Fido, then ported to voip.ms. When switching to public mobile,...
Resolved! Public Mobile client software is really crap
After several failed and boring attempts to activate a line, I get the help of a moderator to activate. PM gave me 10 days to try. During this time, I made all setups, autopay, new $120 plan... Today, 10 days later, PM renewed my plan, charged me $12...
Invalid SIM Error
Hi PM moderators, I tried to activate my SIM card on Thursday November 10th, but my windows session timed out after I completed payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM...
Porting issues from Koodo
Hello, I'm having issues porting from Koodo to PM. I receive the following error message: "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I have attempted using didn't solutions ...
