[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No network service for the 3rd time :(
Hi Everyone, I have now lost service for the 3rd time where my phone will not attach to the PM network. Every time I am out of service for a couple of days until a moderator does something in their system to "fix" the issue. My business is loosing mo...
Resolved! New Account Cannot Login
I was trying to active a new account with new sim card I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target...
Resolved! Account suspended but paid
Can a Mod help, my account was temp. suspened but i paid .No service yetCan someone tell me how long before everything is back to normal??
Resolved! Samsung Galaxy S4 No LTE
Hi! I need help and your good advices to troubleshoot my phone. I bought my phone in february 2015 with Vidéotron. My phone model is SGH-M919V. I had 4G/LTE and it worked flawlessly. Since I am with Public Mobile, I am not able to get 4G/LTE. All I g...
Resolved! Zenfone 3 Laser?
I'm looking for a $200-300 phone to use with PM which I can buy locally in Kelowna. What do you think of this option? http://www.staples.ca/en/ASUS-Zenfone3-Laser-55-32-GB-Unlocked-Smartphone-Silver-ZC551KL-S430-2G32GN/product_2446831_2-CA_1_20001?ci...
can not receive incoming call
Did anyone else face problems in receiving incoming calls.
Purposely de-activated my account while in vacations, lost my phone number ?
Hi, back in October, I PURPOSELY, de-activated my account because I was going to leave to the U.S for a period of 3 months. Today, I wanted to re-activate my account, and it tells me that I needed to pay before December 14th 2016 to keep my phone num...
Resolved! Pausing a plan + international plan questions
Hello, I have been a customer of Public Mobile for about three years (pre-Telus) and as such, I have a pretty great plan I don't want to lose. However, I will be going to the Netherlands for the next four/five months. My questions are:A) is there any...
Activation Failed
Dear PM, Just activated my $120 promo plan and it said activation failed. Unable to access self-serve account, says email could not be verified. Data/talk/text not working but SIM can be registered by my phone. Credit card charged already. Sent PM t...
online activation down
anyone able to activate online? seems like the site is down....... https://activate.publicmobile.ca/
Resolved! Payment charged to my debit card, but balance still $0
Hello, I just attempted to make a payment to my account in the amount of $27 ($30.51 after taxes) for a simple 30-day province wide talk-only/no text/no data plan. The Public Mobile website gave me a popup that said the payment did not go through, ho...
Viewing Usage History
Now I am not sure if there is a settting in the profile page for this but I did look. If someone finds it you are allowed to say as my wife says it I "man scanned" anyways looking at my history the times looked all crazy for usage but then I noticed...
I have the 90 day plan
I have the 90 day plan. It was just renewed Christmas Day and my data is not working . I am paying for this need an answer immediately
Contact info.
Is there any number that I can contact PM support? I have searched all over this site but no contact info available. It is extremely frustrating. Please write me at ***************. Thanks!
Resolved! Is there any app for Public Mobile account?
I use Iphone, If there is app for it like fido, I can monitor my account more easier. thanks
More info?
Hello there.Thinking of switching to PM from Rogers. Looks like a great deal!Ok... Have 4 phones in the family. No home phone as we use cell phones only.Is voicemail included?Is there any change to how the phone can be used?We have Spotify for music ...
Resolved! Multiple SIM's managed by one account
Ok, it's been now six weeks since I've moved four family phones over. I had my last Bell Mobility bill in December. With penalties Public Mobile pays for itself in three months. Cool! Most of our phone calls are in-province so the last promo re...
If autopay does not go through
I just wondering if autopay does not go through or I did not pay on time, I will lost my account and my phone number and my fall prom plan?
How to check voice message when I am outside of local province?
I have a plan of province-wide unlimited call. If I am outside of my local province( Alberta) and travel to Manitoba, which number to call to check my voice message via a landline phone? And how?Any help will be appreciated.
Resolved! Unable to create wifi hotspot
This is seriously frustrating, since the reason I bought big data pack on my phone is so I can be the hotspot for family members when we are all out. My phone is an unlocked Galaxy S5, when I was with Bell everything works without a hitch, now it's c...
Resolved! Voicemail number change
I came to PM from Telus where my Android phone was setup so that unanswered calls would get forwarded to a number on my PBX which hosts my voicemail. I did this by going into the call settings -> voicemail settings -> voicemail number and changed it...
Cannot Send Picture Messages
Hi, I have the fall promo plan from PM, and my calls, text messages, and data seem to be working. But when I try to send picture messages, it says "not delivered", even when I have my data on. Does anyone know how to fix this? I have an iPhone 6. Th...
Resolved! Service in Grande Prairie, Alberta
Hi, I ported to Public Mobile last week and everything went great and service has been great so far. I'm in Edmonton. I'm looking to move my parents over as well as they are currently paying way too much with one of the big three. I know Public Mobil...
How do I delete my account on this community?
I switched over to other provider and currently unable to log on to My Account of the website.But I do still have an account here on this Community site with an username. How do I delete this?
Lost all ability to call people
I am very disappointed in PB first there was a glitch saying I owed my key then I get someone to help me fix that problem and now I can't call anyone it comes until up with the message saying I cannot connect because I don't have a long distance pack...
Number Porting
My phone number ported from Bell and worked for a day but then I got assigned a new number.How can I get public mobile to ask Bell to try to report my old number again??I've had to keep my Bell account open just for the chance to get my old phone num...
My account
I had 25 in my account and was gonna put more money on my account before I had to renew my account but it took my 25 for some reason and now my account is not active
Resolved! Data Question
Heyim from Quebec and if i want to travel to Ontario, can I use the Data in the province of Ontario? The data is covered wide-canada?
Account suspended for unknown reason AND I get an error trying to contact public mobile
Why has my account been suspended? I received an email a few minutes ago asking me why I left Public Mobile. I logged onto the portal and I see a big red box saying "Your account has been suspended" I have Autopay enabled and my next payment is due F...
lost phone
I lost my phone over the weekend. Is it possible to order a new sim card with the same number after suspending my service? Or do I have to get a new number?
