Sim activation issue

[Chanan]

Hi

I used to have a public mobile plan , and then stopped using it and switched to another carrier.

I now want to come back and use my old sim card, but I get an error message when trying to activate the sim, and it says that my account was disabled when I try to log into my old account.

Thanks in advance

[Balanceman]

Yup. A sim is usually disabled once it's modified or canceled.

In this case since you ported out, it's likely no longer good. A new Sim is $5 that puts it in the most affordable Sim in Canada. Only thing is waiting for the Sim to arrive.

Cheers,

[NDesai]

Unfortunately, you cannot use the old sim to activate another account. You will need new sim. 

[Luddite]

If you transferred you PM number to the new carrier you account has been deleted. Just order a SIM, activate a new account and port-in your number from the current carrier. Give these a look: http://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m...

”Do nots” for port-ins

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically