Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On November 18th I tried to port my number from bell to public thought it was a success until I realized I'm not recieving anyone's call or text messages. I email PM for help and it said they'll get back within 48 hours but it has been more than a we...
I signed up for PM on Nov 19th, and I am not able to receive phone calls (however I can make outgoing calls), and I am unable to send/receive text messages.In addition, my old Rogers account is still active, so I am currently paying for TWO phone bil...
I need help in retrieving the email address that wa given to me when I tried o sign up for the self serv, I already have a password setup, and I need to change my phone number. Can someone help me? Inbox me with help please. Thanks.
Just wondering if I should spend another weekend here wasting my time trying to get my number ported after half a month of waiting... or whether I should try once again on monday. Just not sure if the elusive people capable of getting my number porte...
HI There Any moderator it doesnt matter.... i have been waiting here from october 19th to solve my payment issue... can you please look after into this.. i dont have patience to deal with this anymore.. i got to pay twice in october which anyway tol...
I finally decided to switch over to Public Mobile from Rogers. I was a little skeptical at first, because I've always been told that Public Mobile has spotty service. Overall, service has been pretty good to me. My data works, I can make/recieve call...
Recently I have been unable to text anyone apart from a select group of people (I think the common thread may be that the people who I CAN sucessfully send and receive texts to and from have iphones). Everyone else, including numbers that, up until a...
It sounds like my issues are the same as many others-I've paid for service-number is gone from my old provider (telus) as of this morning-cannot log into my account with public mobile-I think my Sim card is activated but no service whatsoever -I reci...
Hi, I've messaged a staff member on November 26th but have not yet received a reply. My phone line cannot send or receive ANY phone calls or texts. This problem has started since a staff member manually ported me over to the 12GB plan. When I try to ...
Hi, My temp # is still active, even though Public Mobile porting support has said it been ported from Koodo. Now my Koodo account has been cancelled. Any suggestions on getting quicker support? I submitted the initial request throught regular chann...
Hi, I ordered my SIM on November 10th and it never arrived, i had to order it again and received it yesterday, I've just activated it. How can I ask to get the 12GB data on the 90 day promotion?
Have almost been a customer for a month - loving everything so far. My wife, daughter and I used to share 6GB a month. I'd use 500MB as would my wife, you can guess our teenage daughter happily used the rest. 1 month into my PM account, I've used 400...
Since I know all the Mods are busy at this time, maybe later is better?
A friend texted me with his new number beginning with the area code 437. I tried texting back but got an error message saying that no text messaging outside of Canada. Then I tried calling back and got told that I need a long distance plan.This is ju...
One way to manually set APN on an iphone 4/4s without jailbreaking the phone is to use Apple Configurator software. If you currently own a MAC it is available here. https://itunes.apple.com/ca/app/apple-configurator-2/id1037126344?mt=12 and here are...
Hi, I signup for the 11 days plan and finally after 3 days it has changed to the 120 promo plan. Now I want to transfer my Wind phone number to this account. My question is: should I transfer it now or, because all the issues people are having, shoul...
Hi, I signup for the 11 days plan and finally after 3 days it has changed to the 120 promo plan. Now I want to transfer my Wind phone number to this account. My question is: should I transfer it now or, because all the issues people are having, shoul...
This is terrible... How do you get any support around here??? I've sent private messages with all the necessary information and screen shots of my account...and I've also put post's up daily with no response from any of the moderators! I have not bee...
I've ported my phone from Fido to public mobile on the 25th of November and since I am not able to get calls. I can make calls and send text messages I have access to data. My old phone number is still active wit Fido. I tried contacting the support ...
Hello @Mary_M, @Caroline_D, I tried activating a new simcard with creditcard (VISA), non recurring and new number and I got the following: - Sorry, your account activation request has failed. Please visit our online community at href="https://publicm...
HERE IS THE STORY: I PORTED TWO PHONES TO PUBLICNOSERVICEMOBILE. I WAS UNDER THE UNDERSTANDING THAT I WOULD GET ONLY SERVICE VIA THE FORUMS HERE WITH PUBLICNOSERVICEMOBILE. I NOW GET ZERO SERVICE WITH PUBLICNOSERICEMOBILE. NOW I HAVE TWO ISSUES, ONE ...
@Shazia_K can you re-set my plan date too, I didn't have service until Nov 30th.
Hi there,I am trying to port from Rogers to Public Mobile. When I went through the activation process on Friday, November 18, it said the activation failed and to visit the community. However, I was able to create an account and I see that I got char...
Thanks in advance for your help. I am desperate as I have called 611 three times Phone number is 4 and ever since I changed my plan this morning I cannot make or receive calls person on the other end hears dead air when I call out it fails What sho...
Waiting for help since 2months now. Send private message to 4 moderators. No answer till now. So basically my question is where are you guys? Have you ever existed? Or you are just a robotic system?
Can anyone on this site help me? My card has been charged twice when I only billed the plan to the card once. Dates are once on Nov 16th and once on Nov 17th. How can I go about getting the extra charged amount back? Very very dissapointed and a bit ...
I was under the impression that the activation date would be changed once the port finally goes through. I've spent 2 weeks in porting limbo and haven't really used the pm sim since I couldn't receive calls or texts. Anyone has any success with chang...
I am still in limbo as well.. I sent a message on November 21st and am still waiting! Sorry to piggy back on your message.. just don't know how to get through to someone
Hey so I ported my number when I tried to activate my sim card and it got stuck, but now that today is December 2, I am not paying for my other service anymore does that mean that my number is lost and I can no longer port that number over?
Hi everyone, On Sunday November 20, I was trying to activate my SIM card and get the 90days/12gb/$120 plan. When I wanted to select de plan on self serve I didn't realized that I have to select "unlimited internationsl texts" instead on "no text" tha...
