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No Data in the US

DjRags604
Good Citizen / Bon Citoyen

Bought two data only roaming packs for the US but not working.  Made sure data roaming is on but not working for either phone.  I can connect to the AT&T network but if I try to load anything on data nothing works.  PM data works fine at home in Canada but not working here. Using iPhone 6.  ANy help would be greatly appreciated.

2 REPLIES 2

Mary_M
Retraité / Retired
Retraité / Retired

Hey @DjRags604,

 

Thank you for bringing this to our attention!

 

You've come to the right place for help 🙂 Can you first try logging into your self-serve and verifying the add-on is active?

 

Please send me your phone number via private message for any further assistance, I would be more than happy to help.

 

Best regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

SD08
Retired Oracle / Oracle Retraité

Looks like you'll need the mods to help. @Mary_M
You should send them a private message including your account phone numbers for both phones.  They'll return at 9am tomorrow.
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

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