No Data in the US

[DjRags604]

Bought two data only roaming packs for the US but not working.  Made sure data roaming is on but not working for either phone.  I can connect to the AT&T network but if I try to load anything on data nothing works.  PM data works fine at home in Canada but not working here. Using iPhone 6.  ANy help would be greatly appreciated.

[Mary_M]

Hey @DjRags604,

Thank you for bringing this to our attention!

You've come to the right place for help 🙂 Can you first try logging into your self-serve and verifying the add-on is active?

Please send me your phone number via private message for any further assistance, I would be more than happy to help.

Best regards,

Mary

[SD08]

Looks like you'll need the mods to help. @Mary_M
You should send them a private message including your account phone numbers for both phones.  They'll return at 9am tomorrow.
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...