[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Adding Referrals After Activation?
Hi everyone, I (+ 2 others) am doing the FM to PM promo but theres been an issue with an account activation and I have messaged a MOD 12 hours ago and since they have a backlog I have not received an answer as of yet. I wanted to use that account as ...
Help I need my password please help
Good afternoon, please I need some help to have access again to my account I forgot the password and I have to make a payment to get my phone back, please If you can help me I would really appreciate. Thank you in advance. Best regards. Lily
Resolved! Connected to 3G, but not LTE
Unlocked S7 edge purchased from Wind.I double checked the settings as well, would anyone have a solution?Edit: I only ported over yesterday!
Made my decision of which new cellphone I want
Hi everyone, hope you all had a happy Canada Day long weekend. I have now made my decision on which new cellphone I want. *Drumroll* The Blackberry Torch 9800! It is compatible with Public Mobile's 3G network as well. I will purchase an Alcatel flip...
Re: System Maintenance- 4th-5th-6th of July see post
I cannot pay my phone bill and it's die today! I can't access 611 or any of the other numbers. How do I pay my Bill?
Resolved! Sim shipment delays?
HeyoSo I unfortunately saw the Freedom promo on the weekend and ordered a SIM as soon as I found out which was Sunday, but now only today I have recieved an order confirmation. I'm assuming the 3-7 days is from ship date, and I live in Durham Region....
Resolved! thoughts on partial adding funds monthly
My wife and i renew on the same day every 90 days and are on autopay. I was thinking about adding funds every 30 days to lessen the dual renewal shock. Just wondering if there was a consensus about adding funds or not as I recall it being said not t...
Resolved! No receiving call after activation
Hi guys, Just joined PM, the activation went smoothly. But still need to get somethings fixed. 1- I cannot receive calls ( when people call me, it goes straight to voicemail)2- I ported my number out from Freedom and I haven't got my 12 g of data yet...
12gb promo plan
I wish PM would respond to other providers who have special loyalty plans such as Rogers who offers unlimited calling/texting etc. and 4gb per month for 50 CAD. PM does that only for those who switch from Freedom to PM. Would be nice if they also ope...
account locked out!
I requested the email for password reset but i still can't see it in my inbox! can any admins help??
Invalid number error
Trying to port from FM to PM. During step 2 of activation, I enter my phone number and I get error saying number is invalid. The number is definitely valid and in use. What should I do?
Resolved! possible to get temporary number while waiting for port?
When I signed up to PM and activated my SIM, I immediately requested to port my number from VOIP.MS.Now that I'm waiting for that to happen, I regret that I didn't simply take the number that PM offered me, and THEN request a port. That way, at least...
Resolved! Data limit reset?
When the FM promotion was applied to my account, my data usage changed from 450MB/6Gb to 0mb/12Gb. Does this mean that my data limit is reset or just a oversite on the website?
Resolved! Is US romaing add on effective immediately after paid?
Hi , I will have a 10 days trip to US this Saturday. Is the roaming start counting immediately after paid or I can set schedule for this?
Resolved! Contacting a moderator timeframe?
I am trying to port my phone nunber to ny oublic account. I habe messaged 2 moderators and haven't heard anything for over 24 hours. Is there a timeframe for moderators to respond?Any advice?Thanks all.
Resolved! Plan problem after porting from FM?
Hi there, I ported over my Freedom Mobile number in order to get the $40/4gb promotion. However, after porting my number over and selecting the 90 day/6gb/$120 plan, I currently see the following plan details in my account. I see that a $120 charge h...
Signed up for the freedom promo to PM plan, but it switched me to $10/30 days
I have recently ported over my number from freedom mobile to get the $120/12gb/90 days plan. For some reason the plan I signed up for changed after I have confirmed the plan was correct to $10/30days plan.
NIGHTMARE with billing and payments-Started with USA roaming!!
@Shazia_K@Mary_M@MarieHelene_L@Simon_O Hi everyone,Signing up with Public Mobile back in November, when they had the $120 promo (less with autopay), everything was great. Service worked perfectly. Then we bought a weeklong USA roaming package. Thu...
Freedom Mobile transfers looking for a SIM?
If you live in metro Vancouver and looking to switchover PM from Freedom Mobile on the $40/month promo ending midnight July 6th and still need a SIM card I have a couple extra ones available for a referral.
canada wide calling!!!
is it possible if i can make changes in my current plan i.e. promo plan for freedom customers and i can get the same data benefit. i mean i want to change my province wide talk to canada wide. any help will be appreciated.
Resolved! Urgent question - $40/month+ for unlimited text
Hey, I want to order the sim card to take advantage of the $40/month+ for unlimited text, province-wide talk and 4GB of data. I know it ends July 6th and its july 4th, I live in North York, Ontario. Do you think I can get that sim card in time before...
PM $50 Plan - Is it true?
I heard from one of my friend that PM is offering a $50 per month plan which includes 4gbData,unlimited Canada wise talk,unlimited text .I browsed the webseite but didnt find any such plans.So is this offer valid.?
Switching to the new Freedom Customer Plan
Hi, I was looking to switch to the new plan for freedom customers. I was wondering if it is too late now as the site says that it needs to be activated by the July 6 at 11:59. Also, is the additional data only for the first 90 days or will it be the...
Resolved! Cant activate phone or account
HelloOn the weekend I went throught the activation process online to get my Telus number switched over to PM. The process went fine until the last step, when I got a weird error message(I lost the page...) saying to contact tech and that was it. They...
confirmation of data
I just switched from Freedom Mobile to Public Mobile with $40 plan with 4Gb of data per month. How can i chech that i have got 12 GB of data for 90 day pla.
Ranked up again in 1 day
Moved to model citizen AwwIt's fun to be part of public mobile.
Resolved! accidentally purchased two 30 day passes and canceled SMS
This is my first time using public (which seems very cool) and I made a mistake - some how purchased two 30 day passes (seems that the second canceled the first) and SMS is not currently available for me. Is it possible to add the SMS back to my curr...
Credit Card Activation Issue
Hello, I signed up with PM for myself and it worked fine, however, when i tried doing the same for my sister, the same message keeps popping up during the activation process:Sorry, we are unable to verify your card at this time. Please ensure your ca...
Resolved! Sim Activation
Hi,I was porting a number from freedom mobile to public mobile and everything was smooth untill the payment and auto pay didnt go through my credit card. I tried twice using the same card but it didnt go through. I tried third time using another card...
Incorrect plan when activate my sim
I activated my plan for 90 days for unlimited talk ( ontario) and unlimited global message for which I was charged $81+tax. The plan system activated was a 30 days plan with no talk and no message and charged $10, keeping a balance of $73 ( $71 + $2 ...
