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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Anyone port from voip.ms

Hi,I'm considering porting over from voip.ms to PM. Anyone done this and were there any issues? thx.

Auto payment didn't go through!

My account has become deactivated and i was on Autopay!

Resolved! Changes in prices in the last week?

Is it me or these two plans changed price sometime between April 23rd and now?Canada-wide talk + global text was $96 and is now $121 (+$25) (on 90-day plans)Province-wide talk + 3gb was $86 and is now $111 (+$25) (on 90-day plans)I emailed myself an ...

Activation can not be done.

Hi all. Already got a sim card and tried to activate it, however no luck. Tried few times and the problem was the same all the times - credit/debit card can not be verified. Bank says they're good and credit card as well. I believe that was step five...

Resolved! US Roaming data plans are broken.

I was in the US April 19th and bought the $20 talk, text, 250 data add on bundle and added a 500 MB addon. I left the US on the 26th. I returned to the US on the 28th for the weekend. By then, I had used up the 250 MB and was almost done with the 50...

Honor 8 (FRD-L04) - Signal Issues

Previously had an iphone 6 and it worked fine with PM. It was broken so I replace it with Honor 8 from newegg. I checked the model number : (FRD-L04) seems to have the right bands for LTE and everything else. However when I start using the phone I us...

AutoPay Success

The various tips from the Oracles and other Community members are very helpful. From my personal experience, the most important point to note is to refrain from checking your account during the autopay deadline. My deadline was April 30 and I made su...

who use Public Mobile in Guelph?

I am a newbee in PM. So if Guelph, I want to share the service of PM in it.I don't have any issues to use PM in Guelph,it means i couldn't find any dead zone and poor service. I am still happy

After being in business so long, still so many issues???

PM still sucks. Cannot register an AMEX card still. I had to request my AMEX card to be set up for my family and my accounts and it was done. Strangely, the payments for all my family members went through using the same AMEX card, but when it comes t...

Resolved! Due Date

I thought I had AutoPay set up but upon closer scrutiny I just had my credit card registered. Realizing my mistake I selected amount due and paid immediately. Unfortunately my account is now expired. Although I paid today on the due date but why is m...

Resolved! Confused. LTE 700 Mhz bands

I have a cottage in the Pontiac, Quebec. The nearly cell tower now supports 700 MHz (and 850 Mhz). It's a Bell tower. I am assuming the 700 Mhz should support LTE. How can I find out what band the tower is supporting, and therefore whether my current...

payment went through - not being used towards plan?!

I made a payment for the amount due on my bill and it's saying my account balance is now $43.00 however, I don't WANT the account balance to stay at $43.00.... it should just be automatically put towards my plan, the same one I get every month. It wo...

I have trouble to port my koodo phone number to my PM phone.

When I tried to port the number this evening, it said it has some troubles.

Receiving strange phone calls

So I ported my number over to Public mobile a couple weeks ago, and since then I have received a few strange phone calls. In all, I have received at least 4 phone calls from 4 different numbers that have the same area code and first 3 numbers as my p...

Changed Plan

I just changed my plan and now I cant make or receive calls and no data when I log into my account it shows my new plan

Can't send or receive text after returning from USA with valid plan

Hi,I cannot send or receive text messages. I get a text saying that I don't have it on my plan but I do, and my plan is valid. Tried rebooting without success. Data and calling works. I just came back from the USA if that makes any difference.ThanksJ...

Purchased US Roaming but cannot make calls

Hi, I Purchased the US Roaming add on, it shows up in my account. But I cannot make any calls. It says I do not have an activelong distance add on and this call is not covered by your plan.I have an active long distance plan as well as US Roaming pla...

Self serve errors

Seems to be quite temperamental at the moment...anyone else?

Resolved! Order 112337 - Wrong address

Hi, I've made a mistake and put the wrong house number on my order for 2 SIM cards.How can I change that address? Thanks

Re: cant change plan

One a 90 Plan which expires April 30. Account balance is zero. Need to chnage to a $5 plan for 5 days since I'm cancelling the account. It will not allow me to change the plan since there isn't any balance (money) in the account. tried making a payme...

Long distance phone call?

So I'm from Vancouver, BC with province wide calling. When I try and call a (250) area code number, it won't connect me as it is "long distance". I've tried adding a +1, and everything but no luck. Is it just me or what is the fix to this. Thanks

AUTO PAY NOT WORKING ?

Hi,I recieved a text message today from public mobile saying" Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve " Auto pay is active on my acc...

New activation will not complete and cannot log into self-serve

Hi! When attempting to activate my public mobile account and port my old number, the final page gave me the following error: "Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/gethelp" Target="_blank">email u...

Koodoo vs Public Mobile

Koodo keeps offering me to switch over to them from Public Mobile and saying it will cost the same and a free months service to start,do ya all think its a good idea,im happy with public,but with Koodoo i will get a live person for service...any thou...

about data add on

hi dear my data is not enough for me just wonder if any way good price if i want to get extra 4gb data per month how much it costs? any way to get it good price ?

Order US Data

I'm in states. Addon already 3/4 used. Can I call the 1_855-4PUBLIC number though I don't have US talk to get more data when I run out? I have no wifi here.

US Roaming Requirements

I'm located in Ontario, Canada and currently have unlimited international texting and unlimited provincial calling.I will be headed to Texas for a week and wish to be able to text home on a regular basis. I would also like to make the occassional lo...

Public Mobile online activation: credit card payment failed but my card got charged twice

On Step 5 Payment in the Online Activation process I chose to use my credit card so that I could get the $2 auto-pay discount. I hit activate. Then it says"Sorry, your credit card transaction was denied by your card issuer, so this purchase could not...

Resolved! Help

My son's account is due tomorrow and somebody hacked his email account and he forgot his password to public mobile. Any suggestions to what to do would be appreciated

Awesome ! Received SIM cards in 2.5 days !

Wanted to share this since it's great ! I thought I would order two SIM cards for various reasons. 1) I would have back up if something happened (lost phone, dropped phone in water, etc) and2) would have a SIM to share if anyone I know wanted to sig...

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