[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How long until I can regularly use my sim card?
Hello, I am a previous freedom mobile customer and have successfully signed up for the $40 for 4gb/ month plan by submitting the 6gb for 90 day plan. According to the disclaimer on the promotional page, it stated that I had to do that in order for th...
Marshmallow vs Nugaut OS
Anyone do the new update to the Nugaut OS....i think it sucks.
OnePlus5
Hello, I have a 2-part question: 1) is the OnePlus 5 is compatible on Public Mobile? It doesn't recognize the IMEI but I'm wondering if it can still work. 2) Is there a way to test it? I have a SIM card, just haven't activated it yet. Can I activate...
Resolved! Pls. Help Moderators Anyone!
Hi Guys, It's been over 24-hours since I tried to do a port in from Freedom. The promotion ends today and nobody has gotten back to me. I tried for over an hour to port in, this was two days ago. I still setup my account as per another post I chose...
cant log in after porting number
I ported my number to voip.ms but still had time on my account, can I either get a different number and use the data connection or at least get the time i had left credited back? No service for 2 days.
Resolved! Invoice request
Hello, I was wondering if I could get an invoice from Public Mobile that shows my name, phone number and billing address. I need one for some important legal reasons and looking through the self serve settings it doesn't look like anything would fit ...
Resolved! Add ons of 1 Gig Just Disappeared.?
I just did an update on my "Asus Zenfone Max 3" from the Marshmallow OS to the Nugaut OS.I cant seen to use celluar data on my fone so checked my account and it says data all use up,i had about 1/2 gig left.Maybe the update used my cell data but i di...
Losing a Referral (But none of my referred friends are leaving PM?)
As the title says, I was texted that one of my referrals is cancelling but I double checked with the 3 people that I referred and they are not leaving public mobile.
No Incoming Texts After US Roaming
My US roaming recently expired and since then it seems that I can't receive incoming texts. I can receive calls, and and send outgoing texts but I can't get any incoming.If anyone has any info on how to proceed I would forever be indebted. Thanks in ...
Locked out of self serve account
I forgot my password and tried to reset my account multiple times. I only get the reset email several hours later. By the time I get check my email, it's expired. Now, it says I'm locked out of my account.
Resolved! Province-wide plan, but want to travel to another province
I've searched the forums a bit and can't find a definite answer. I have province-wide plan in BC but want data in Ontario, for at least 3 days. What's the correct add-on to use? Text/data would be nice, but just data is essential. Thanks.
Transfer success story!
Hi everyone, just wanted to share my experience with transfering from FM to PM. I have been able to port from FM to PM successfully this morning without a single hitch! After seing a lot of people having trouble, i was hoping i would be lucky and not...
$10/30day plan problem
HiMy plan shows $10 per 30 days with no includings after I activated SIM card and chose plan yesterday. When I tried to change my plan it showed it would take a month to change. I don't know why my plan was automatically changed to no includings. Ple...
existing customer unable to login
Are any exiting customers having trouble loggnig in? my login fields are autofilled and usually work. i am currently unable to login. i tried a different browser and manually entering the password with no luck. just wondering if anyone else had ha...
I still had $141 in my account, but I can't use that money to pay my $81 bill, still ask me use cred
I still had $141 in my account, but I can't use that money to pay my $81 bill, still ask me use credit card or public mobile vout to pay my bills, never had this issue before, if I don't pay by credit card or voucher for it, my account will expire in...
Error in activation and cant login
I just switched over from Freedom Mobile last night, but after entering all info and during the activation, i noticed the pm website had broken html code on the screen on confirmation. I just clicked on Finish and confirmed my credit card was billed...
Cannot log in to self serve
I have the same problem with these two guys. There are the links.https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-SIM-and-tried-to-port-Got-o...https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Cannot-receive-call...
Porting Freedom Mobile
I ordered two SIM Cards in order to switch my father and I from Freedom to PM. I ported my number over and activated my SIM, but when I went to do the same for my father's, it says in red that the porting was rejected by my Old Service Provider. Now ...
Welcome all x freedom users
Just want to welcome all x freedom users who join public mobile including myself.I know there's been lots of issues related with porting,wrong plan,missing calling,texting,And data for some user. But things happen at beginning. Part of a life. When t...
Resolved! Community reward
When do we usually get community rewards? Any idea
US Roaming Add-on - Cheated!
I use the app My Data Manager on my phone and it's very accurate. I'm over two months into my three month cycle, and My Data Manager is showing 6.19 GB used versus my PM control panel showing 6.31 GB, a 2% difference.I just returned from a trip to NY...
Resolved! reactivate suspended account
Hello,I would like to reactivate a SIM card that has not been used in more than 90 days. I get an "invalid sim" error on the sign-up page. Could publicmobile staff help me reuse that card?Thank you.
Anyone got an extra SIM card?
i and my gf are porting over from freedom but i was able to secure only 1 sim card, if anyone has a new unused simcard, i'll definitely buy it or refer you when porting over. I am located in Toronto and if you're in a different city/province, i could...
Resolved! Long Distance Add-on Seems to Have Changed my Plan?
My home province is Alberta. I have a 90 day, 12GB, unlimited provinice, unlimited text plan. I am traveling to Ontario and wanted to be able to recieve calls on my phone while traveling. The way I understand the plans is that an $8 long distance add...
Resolved! FM account not closed or billed yet
I've been monitoring my old FM account for a couple of days and it is still active. Before my bill was showing $0.00 2 days ago, now it is showing $-5.15. Is this something I should contact FM about regarding the port to PM or should I continue waiti...
Payment will not go through
Hi, I'm sure I put more funds on my credit card but my payment will not complete. I have auto pay set up but didn't have enough funds at the time. I tried the "replace my credit card" option but that didn't seem to work. help would be appreciated. Th...
unintentionally deleted my account
I have a public mobile sim card and a koodo sim card. I wanted to swicth numbers but keep the plans, so online on my koodo account I transferred the number from my public mobile account to my koodo sim. Obviously this was a bad idea, but i didnt not ...
$25 or $28 Canada wide talk+text plan?
Hi there, I have been with Public Mobile for several years and I am on the $25 Canada Wide talk+text plan. In the last few months, I have noticed the system charged me $28 + tax instead of $25 + tax (I am on autopay). I logged to My Account to check ...
Resolved! Activated SIM Card but plan isn't applied/Unable to login to self serve account
Today I activated my SIM I then received an email that my account has been activated and has been charged for it already. When I tried calling another number I'm getting that this service is currently not in my plan and when I try to login to my self...
Resolved! Confused about autopay and plan change at the same time
Hello,I have autopay set up on my account and it says the next payment date is July 6th, but I also have a rate plan changed future dated (165$) which it says will swith on July 7th.Will it do the autopay after the rate plan change? Or will it charge...
