Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Was checking up on my rewards page and I found that the community rewards is not correlating with the other bottom of the page community rewards display.(in red)The totals are not adding up correctly.(in green) Is anyone having the same issue?
I'm trying to switch an iphone 6 from Rogers to PM. When I insert the PM SIM I get the "SIM not supported" message on the iphone.Is there a chance that the Apple store would give me a phone that is locked to Rogers? I will be contacting Apple suppor...
I was trying to login to my account but the loading is extremely slow. I have tried different browsers and still the same.
Hi Actually i am going to Europe and Middle eastern countires. Can i get calls there or use the internet?
If I change my number in a billing cycle I mean I already change my number once during 90 days plan if I still have another line with other carrier can I port number from other carrier now or since I changed my number I can't change until after renew...
Just a general questionIf my renewal date in June let's say 20th and if I want to change my autopay credit card can I change my credit card information in early June and making changes that time won't effect autopay payment on 20 June ?
I used my credit card and saved it to my plan for auto pay so it's saved on my account. I went to go purchase an add on and it won't accept it saying it's not valid. I'm worried that it will do this when auto pay comes up as well as not being able to...
Hi, I just activated my sim card, and transferring my number from freedom mobile, i can receive text, make phone call, and use internet, but can not receive calls (it goes right to voice mail), and I only get 1 or 2 bars signal at home( I have full s...
Last cycle I had to add on 200mB of data because I didn't quite make it. I didn't think about the add on rolling over. I got a text 6 weeks in to my cycle that I was 75% done my 12gb of data which I was thinking - what the heck I've been mostly on wi...
Hello, I have refered a friend and everything was well for months but recently I received a text from PM saying a friends account was inactive and the rewards will be less on the next payment. My friend just forgot to apply funds for a day but is no...
Hello,I just tried to make my first call with my LG Moto G (3rd generation; Single Sim; not locked) today after having activated my Public Mobile Sim end of last week. Data is working fine (full LTE-connectivity) and SMS is working too. Unfortunately...
I am out of country currently with no service. I expected this and have no problem with it. However, when people call my phone number, they get an error "6UC3" or "6UC1" or similar telling them that my number is not in service. Any other provider I ...
Last time I was billed in January I was charged $127 and on my most recent bill, I was charged $141. Can I have further clarification on this matter? I receive a $6 loyalty discount and a $6 auto pay discount. If i remeber correctly my 3 month plan c...
I have been able to do it in the past. It has only started within the past few weeks that I cannot recieve or send group MMS messages while on my PM data. It works normally when I am on wifi or use my second SIMs data (I have two sim slots in my phon...
My plan renews tomorrow, im trying to change it but i keep getting a message saying "sorry we are having problems with this page, please try again later" or something to that affect. Ive sent an email, but as my plan renews tomorrow im really hoping...
I have a friend who just recently signed up with PM, he tried to make a call today from a nearby town and got an automated "do not have long distance" type message...he was still calling with the province though. Any ideas why he got this message?
My Account was blocked today, for what was intialed told to me by one customer service agent as suspicious behaviour. Followed up by another customer service agent who said my account had a charge back. Which is funny because I paid for my service ...
Totally unrelated to anything,But across the street (in a plazza) from an apartment building im moving to at the end of a month, had a public mobile store ( I saw a PM sign in the plazza directory sign). Pretty interesting aha.
Hi, I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.
Please put the list of the 18 countries up in the Plan I formation page. I have paid for an add-on, that is now useless to the country I am wishing to call, had I know the 18 countries up front, I would not have purchased the add-on since I am specif...
Hi All, I've been a member since last year Very happy with my service!! So much so that I recommended my cousin move from Bell to PM. Because she needs assistance, I helped her port the number and set up her account last night at approx 7:15-7:30pm...
, i dont know y i cant login anymore can you please help thank you!
I was wondering how do we know what our community rankling is? Are we in the 50% in month 1 for example in a 90 day plan? Is there a way to check????
Hi,i did a factory reset on my S5 but i didn't take out my Sim card.Iam unable to get it get much further than the welcome page and no internet connection.Has anyone any idea's ?Do i need to re-activate the sim card?I signed into my a/c on my desktop...
Hi, since I won't be in Canada for half a year starting May 2017 and wonder if my account can be suspended temporarily? My plan has not yet expired and it will be available for another month or so. Can the unused balance be extended to 6 months later...
As the title says I would like to have some of your recommendations on some texting apps that can replace Hangout. The one that comes with android isn't really that good to me and I just don't like it . Hangout started notifications that they will st...
Hello, if I have a 90 plan and I elect to use Autopay, do I get $6.00 off when the money is taken from my account, or is that not phrased properly on the website?
Help!!!!!!!! @moderatorname Can you please please get my number back. I changed it by accident.
Help!! @moderatorname I changed my phone number by accident. Is there any way to get it back? I did it last night.Thanks
