Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I had a grandfathered plan on my phone but didn't renew it for like 5 months. When I wanted to add funds to it, it said that I wasn't registered on network. So I did a little bit of research a found that after 90 days without service a SIM card is de...
I just tried to send a private message, but it said I have reached my limit for private messages and can't send....this is outrageous considering that: 1) I haven't sent a private messages since July; 2) The Public Mobile (customer) service relies on...
Hi,I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone. Please let me know how to do this? Also, for some reason it says (under plans and add ons) that I...
Hi, I need a password reset on my PM account, but when I ask for a password reset link it takes hours to get the email and when I finally do, it tells me the reset link is already expired. Need to change the credit card info on my account ASAP and it...
I'm trying to make a payment online. It states that plan is expired. Says no balance is due but states I need to make a payment by May 06, 2018. Also, when I choose to pay the amount due, it doesn't top up my available funds. Do I need to change m...
Hi went to walmart today to purchase a PM sim. My current bell number is not in service as bell cut it off. Employee at walmart told me should be ok to port my old number. Now I can make a call but nobody can call me back. You think number is still p...
Hello:My phone (a galaxy S7) along with my wife's will not connect to the network...........I have activated the SIM cards, confirmed the APN setup and still nothing..........we were with Koodo before, transferred to Freedom for 1 day and then came t...
Working with mod already. Just curious if anyone has had or heard of this happening. Here is some background: my account and my wife's account were both topped up the same day. I think my cc was initially on her account a while back. my account and h...
So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...
Here is the problem:For some reason I need to obtain a pdf invoice from PM for the last half-year.I asked mods to generate one for me on Jan 21, i.e. 2 weeks ago. I asked thatI need it by Feb 1, i.e. in more than in a week, which is resonable in my...
HELPI cant get into my account as I cant remember password. when I try to retrieve it I am asked a security question but it doesnt give me the question. it just shows an empty box to type the answer.
My plan is currently on auto-pay, and I got a message on February 4 that the Auto-Pay had not worked. I verified my credit card and everything is correct, but every time I try to make a payment I get this message:"Unable to process this transaction. ...
I just bought a refurbished T-mobile Galaxy S7 due to my Rogers S6 Edge getting water damaged and the one thing i've noticed is I'm getting less reception, in my office the reception was already poor was getting 2 bars with the old phone but now it l...
Hi, I just switched over to Public Mobile from chatr and I ported my number over. When I make calls from my phone, it goes through. But when other people call or text me I don't receive the notification on my phone. Its been about 4 days since I port...
Hello, I have an Iphone 4s receently in Public Mobile.I have the cellphone data acive but when I try to use what'sup is searching data but gets no connection. I have been trying different things but no success.I apreciate any help on this topic.
Hi, my plan is $120 per 90 days, but I am being charged $246 each 90 days. How do I go about stopping future overpayment and getting a refund for past overpayment?
I have been with public mobile for two months, only recently I have realized sometimes I am not able to receive incoming calls. My phone will show full bars of reception, but my husband will try to call me and will direct him straight to voice mail. ...
Well, it's been a rather disappointing start with Public Mobile and I'm not sure what else to do other than sit back and wait for a Mod to help, but perhaps one of you can help me? 2 SIM cards, 2 issues.Card A: seemed to have no issues. Account set u...
Hi I have the APN setup on the phone for Public Mobile following the instructions and still can not send or receive pics in text. I have international texting and a 4g data plan Using an ASUS Senfone 2 Any thoughts
In my account all I can find is some very high level of balance information. But this does not include taxes charged, or dates the charge was placed. This is insufficient for tax purposes and makes it illegal for me to use my business phone line wi...
Hi, I bought the US roaming bundle. Verified that I purchased it. It shows up when I log into My Account. My phone settings have also been turned on to data roaming. I purchased the bundle for a 2 day US travel. I'm passing through NY, CT and MA and ...
