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mpeters · 11-21-2021

Hey everyone. I recently got a new account with Telus, and ported my Public Mobile number to my Telus account. However, I didn't realize that by doing this, I would lose access to my Public Mobile Self Service account. I have a significant amount ...

mpeters · 06-02-2019

Hello @CS_Agent . My service is currently suspended and I cannot pay using my previously saved credit card. The message I receive is "Unable to process transaction". No details of the card have changed. Trying to work around the issue, I deleted ...

mpeters · 03-06-2018

I'm enrolled in the Fall 2016 promo plan. I'm about to pay for my next 90-day bill, and I see that the self-serve site now says I'm enrolled in the "$25 Province-wide Talk" plan. I have had numerous issues with the Self Serve site previously, resul...

mpeters · 06-10-2019

I tried to pay using a different card (a Visa Debit card) and this worked. Thanks for the help everyone!

mpeters · 06-03-2019

Yes, the credit card details are correct. The saved credit card also failed when trying to pay with it.

mpeters · 06-03-2019

Thanks everyone. In an attempt to work around the issue, I deleted my saved card and so I can't pay using 611. Incognito mode unfortunately didn't work either. I have messaged the moderator team directly.

mpeters · 03-06-2018

Thank you, I have sent them a message 

mpeters · 03-06-2018

Thanks for the reply! Here is the plan that I see currently. I would expect this to be the "Fall 2016 Promo Plan":

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Can't access account after porting number to Telus

Account suspended, unable to process transaction

My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

Re: Account suspended, unable to process transaction

Re: Account suspended, unable to process transaction

Re: Account suspended, unable to process transaction

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"